10.0
really awful- Crashes / Fires:
- 0 / 3
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 3,934 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
2019 Ford Fusion. Just stopped running while driving. Everything just quit working. Took to shop they replaced alternator and battery. After driving a month car did exact same thing again. I think this is more than an alternator problem.
- Charleston , WV, USA
This is an unresolved safety-related recall that Ford has not scheduled for repair. The recall notice was published in mid-2023. Car does not perform as advertised as plug-in charging is advised as a potential fire and driving hazard. Repeated contacts with FORD have not resulted in addressing the failure of parts involved. The inability to charge the battery results in increased operating costs.
- Scarborough, ME, USA
Ford has failed to find a solution in a reasonable time frame. Car was purchased to be used as a hybrid and we are no longer able to use the battery due to recall for now 8 months. Our car value is also now upside down over $6,000 as this function is no longer available. In addition to 8 months of fuel charges we did not anticipate.
- West Fargo, ND, USA
Recall issued 6/23 23S33- Over 7 months and Ford has NOT corrected this serious problem, nor is there anything in the updates to lead one to believe they have an interest in doing so. I have spent hours trying to coerce this company to do something, but to no avail!! How much longer will YOU allow them to get away with this!!! A serious fire, or collision may result!! Must someone DIE in order for you to take action!!
- Aurora, CO, USA
There is currently an active recall with no remedy being made available as of 6/16/2023. In this recall it is stated EXCESS VOLTAGE AND CURRENT FLOW THROUGH THE BECM CAN RESULT IN A LOSS OF MOTIVE POWER WHICH INCREASES THE RISK OF A CRASH, OR A VEHICLE FIRE IN THE TRUNK AREA. The safety of my family, which includes a two year old who is in a car seat in the back seat has been put at risk every day due to this issue not being remedied and continuing to have a potential for vehicle fire every time we start the car. Ford has advised to not charge the vehicle, however there is a system that allows for recharge while breaking. I have pulled the following information from the Ford website..."Regenerative Braking, When you apply the brakes in a conventional vehicle, kinetic energy is lost due to friction. During braking in a Ford hybrid, however, regenerative braking recovers more than 90%* of this energy, sending it back to the battery to be stored for later use." With this feature the battery is still being engaged and putting my daughter at risk. It would be extremely time consuming to run around the vehicle to her location then unbuckle and pull her out from the car seat after having to pull over once alerted to the car being on fire, potentially while on the highway. Its unlikely that we would reach her in time to save her. Another consideration for risk would be to other drivers on the road. Creating an emergency such as vehicle fire has high probability to cause others to become distracted while driving leading to more injuries. Vehicle has been taken to the Ford dealership on multiple occasions in 2023 for battery issues. We request to see the issue completely resolved or for Ford to buy the vehicle back.
- Tucson, AZ, USA
remedy not yet available ON YOUR VEHICLE, THE BATTERY ENERGY CONTROL MODULE BECM MAY BECOME DAMAGED AS A RESULT OF EXCESS VOLTAGE AND CURRENT FLOW. Safety Risk EXCESS VOLTAGE AND CURRENT FLOW THROUGH THE BECM CAN RESULT IN A LOSS OF MOTIVE POWER WHICH INCREASES THE RISK OF A CRASH, OR A VEHICLE FIRE IN THE TRUNK AREA Iam not able to charge my vehicle since July 2023 recall notice. I now have to purchase an extra $140 month in gas because I cannot use my charging system on the vehicle. I contacted FORD 1/20/24 1.800.392.3673 spoke to customer recall service and they stated there is not date on a remedy. I requested compensation and requested them to open a case number for me to escalate a supervisor to speak to me and they stated there is nothing they can do.
- Huntingdon Valley, PA, USA
The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The local dealer was not contacted. VIN tool confirms parts not available.
- Holmes, NY, USA
This has happened multiple times now. Always happens at high speeds (greater than 45 mph). I will be driving on a highway when I unexpectedly lose the ability to accelerate. First noticed in correlation with the collision detection feature showing on the display as NOT FUNCTIONING. That does not happen anymore, but I still lose the ability to accelerate periodically. Once I can safely remove myself from the flow of traffic and stop/restart my car the issue is resolved. Makes me believe this is electrical/computer origin. The vehicle was taken to the dealership twice where they claim -??cannot duplicate-?? but are willing to replace any item that I will pay for out of pocket. The dealership does not want to honor my extended warranty. The vehicle was purchased new in 2019. Within one year they had to replace half my engine (which they decided to do without warning when I dropped off for an oil change). The vehicle was stolen in 2023 (recovered by me in under 24 hours). Multiple cosmetic issues were repaired by a Ford authorized service team. This issue presented about 1.5 months ago 4+ months after the vehicle was repaired.
- Crestwood, KY, USA
Continually receiving "see manual" message while driving, will intermittently appear and disappear. At times, the plug-in battery will completely stop working while still charged (more frequent in colder weather). It always resets/removes the "see manual" warning upon next vehicle start. Engine shutters and pings when turning the car off and is rather intense and seems potentially damaging. When driving at low speeds and when changing speeds, engine will not shift correctly when accelerator is pressed, and then will suddenly engage and lurch forward. And when slowing down braking system is not consistent, often have to depress brake harder than normal. Hybrid battery will also stop working when "see manual" message is on. At times the check engine light will come on, code P0B24, checked by Ford Dealer (Norm Reeves, Cerritos, CA) on 12/21/23, 'Hybrid Battery A voltage unstable'. Known recall but they have no fix. Dealer says corporate office has to authorize any sort of loaner car or arrange for rental car, however website says "contact your local dealership directly" when I enter my info for the recall. Called Ford corporate on 1/15/24, their answer is "we have no fix for this" regarding both fixing the car and providing us with a working vehicle. They would not take down any of our contact information or give us any other outlet to contact.
- Lakewood, CA, USA
Manufacturer Recall Number 23S33 NHTSA Recall Number 23V-440 Ford denied my buyback claim due to the vehicle being pre-owned, but with the open recall, I believe this vehicle to be a significant safety risk. My vehicle has limited functionality and reduced fuel economy in a model for which I specifically paid extra money. There is no fix in sight until the end of 2024 at the earliest, and there are other accounts of people's vehicles leaving them stranded or catching on fire! Ford does not have a fix for this vehicle, and a fix will not be available within a reasonable timeframe.
- Chatsworth, GA, USA
Recall 23V-440. Recall from June 2023 still not fixed. No answers from Ford
- Holtsville, NY, USA
This recall has been going on for months. Ford gives me the run around with apparently no solution
- Jacksonville, FL, USA
I put car into park to use the atm and then could not get it back into gear it gave a lot of different issues system fault error oil pressure errors battery error collision error and I ended up replacing the gear shift bushing which had deteriorated and broke off and that fixed most of issues now car makes loud blaring alarm sound that is not the normal car dinging it's loud and high pitched and acts like my battery is dead but won't start or shows any signs it is being jumped. Like the battery is completely dead won't take or hold charge.
- Houston, TX, USA
check engine code for anti knock sensor. Dealer unable to fix after 4 attempts and car spending > 30 days in service in less than 6 months. Car sold to dealer and I hope they don't sell to an unsuspecting buyer.
- Bethesda, MD, USA
My car in February of 202: got stuck in park they said it was electrical issue, then months later I ended up with a coolant leak that then combusted my engine. New engine in August of 2023 fast forward to November 2023 my car is doing the same thing it stalled in the road with myself and newborn in the car, lost all speed and now it will not go in drive or reverse just like it did in February of 2023. It-??s been in the shop twice and now ongoing it-??s third time and I find this to be a severe issue because if my car is going to keep stalling while driving there is no reason to keep fixing this car. I-??m aware past fusion-??s have been recalled for something of similar problems so it makes me wonder if this should be recalled as well.
- Des Moines , IA, USA
Historically, the vehicle has been in shop for repairs of the BECM. BECM was replaced on 12/23/22 with 44,217 miles on the car. On 11/25/23 while driving on city streets the car completely shut down and warning light came on telling us to immediatel pull over and stop the car. During this incident we detected an odor of something burning. The car was towed home and will be towed to the dealer for diagnostics and repair.
- Riverside, CA, USA
Recall. Told to not charge our Ford Fusion Rechargeable Hybrid for fear of a fire! No solution now for 6 months. Told to run gas engine only. Car was not designed to be used this way which is a safety hazard in itself. Filed for gas card 5 months ago, no gas card issued. My spouse is an active nurse and Christian community activist. She relies on this vehicle. If we do not have some action from Ford in another 30 days, we will be forced to file for an Arizona Lemon Law replacement.
- Clarkdale, AZ, USA
Ford has still not provided a satisfactory fix for this recall. It has been 139 days since the recall was issued. Now Ford is putting a stop/hold on their initial recall fix and has instructed their dealers to return recall parts AND to put a stop sale on any vehicles in their inventory. This has resulted in a drastic depreciation of my vehicle. Not only does Ford not have a solution to the problem, but now they have left me with a car that is unsellable which is causing massive economic harm to me. Ford now says there is no interim fix (perhaps until LATE 2024) this is absurd. Ford should buy these vehicles back from all affected owners asap. Please compel Ford to do something about this and make things right!
- Chesterfield, VA, USA
The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. The VIN was not available.
- Jurupa Valley, CA, USA
- Marlton, NJ, USA