10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 26,546 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Flex plate cracked
- North Las Vegas, NV, USA
The wrench light came on and a warning stating "SHIFT SYS FAULT Service Required" showed. The dial shifter would automatically go back to "P" after shifting to "R" or "D." At first it would drive but would not go in reverse. My daughter had driven to work and the car stalled just as she was leaving the parking space, but lurched a few times as she tried to figure out the problem. If she had been on the street, this could have caused an accident. I bought a replacement part (Transmission Shifter Bushing Transit Connect) from a Ford dealership and fixed the problem. The cap and connect had disintegrated. The wrench light went away and the car was fine for two months. The part disintegrated again today. The car has not been inspected by any representatives.
- Inglewood, CA, USA
The contact's wife owns a 2019 Ford Fusion. The contact stated that while his wife was pulling out of the driveway, the check engine warning light illuminated. Additionally, the contact stated that the temperature gauge quickly rose to hot(H). The vehicle was taken to the residence where coolant was added to the coolant reservoir. The failure reoccurred on several occasions and on one occasion the vehicle stalled. The vehicle was restarted after the engine had cooled down. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer where it was diagnosed that there was a crack in the engine due to coolant intrusion in one of the cylinders, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 80,000.
- Wyoming, MN, USA
The contact owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, the engine overheated. The vehicle was towed to the dealer; however, the failure could not be duplicated. The contact stated that the vehicle was towed to the dealer four times; however, the cause of the failure was not yet determined. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was unknown.
- Clarkston, GA, USA
This vehicle has a known issue by Ford. In Ford TSB 22-2229 it acknowledges "P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To correct the condition, follow the Service Procedure to replace the long block engine assembly." When explained, it states that this issue could cause reduced engine power which obviously be a very dangerous situation if the vehicle is traveling at highway/interstate speeds. The replacement of the long block engine assembly is a complete engine replacement that Ford is not assuming responsiblity for either from a safety or cost standpoint. We are regularly receiving these diagnostic codes now and a recent diagnosis from a Ford dealership confirmed the need for a long block engine assembly replacement which is extremely costly and right now is cost prohibitive, especially for a vehicle that is only 5 years old and has less than 100,000 miles on it.
- Montgomery, AL, USA
Faulty Head Gasket causing coolant to go into the engine - and causing enough issues to need engine replaced - ford mechanics saying they are seeing this more and more with my make and model car. Called ford motor company and unwilling to help with repairs as I-??m 3,000 miles over the ability to assist. This apparently was a known issue in which why ford change how they made the head gaskets for the car - my car is 5 years old and 103,000 with no other issues - maintained correctly- and ford knows abt the issue but won-??t help customers I currently have a rental as I-??m trying to come up with $8,000 to repair my car in which why I have no invoice yet
- Rochester , MN, USA
Upon traveling we noticed a loud engine knocking when the car was at idle. We immediately pulled over and checked the engine. The coolant level was lower than normal and the engine oil level was fine. We immediately returned home and parked the car. While returning home the front camera continued to display an error message that it was not working and would repeat every 30 seconds. After doing research I read that Ford has known about the Fusion Ecoboost having a design flaw where coolant leaks into the cylinder heads and can crack the head as well as a flexplate crack that appears. They issued a "fix" for the flexplate to some models and I would like this applied to my car as I feel they knowingly continued to sell this model with the issues without prior warnings or notices.
- Humble, TX, USA
My son purchased a 2019 Ford Fusion on 11/30/2019, he is the only owner of this vehicle and did oil changes regularly. On 6/25/24 while driving to work his engine suddenly began running rough and his check engine light started blinking. There was no continuous check engine light that came on prior to the blinking one. The vehicle ran smoothly without any warning signs of engine failure prior to this incident. He pulled over immediately and car was towed to local repair shop. Inspection report states -?? Quote for new engine and repair was $10,681.62. Placed telephone call to Ford customer relationship center, was told Customer Satisfaction Program 21N12 would not cover cost of repair because his car was over allowed mileage. 84000 is cutoff and mileage on his car was 84354. Repairs not done at this time due to cost, car is sitting in driveway unusable.
- Lakeland, FL, USA
The contact owns a 2019 Ford Fusion. The contact stated that while driving at an undisclosed speed, there was blue smoke coming from the exhaust pipes. The check engine warning light was illuminated. The vehicle was driven to the residence and parked. The contact stated that on another day after starting the vehicle, there was blue smoke coming from the exhaust pipe and the engine seized. The vehicle was towed to an independent mechanic where it was diagnosed with internal damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 68,000.
- Wellington, FL, USA
The contact owns a 2019 Ford Fusion. The contact stated that while attempting to start the vehicle, the vehicle failed to start as intended. No warning lights were illuminated. The vehicle was taken to an independent mechanic who diagnosed a misfire in cylinder #3. The vehicle was not repaired. The independent mechanic related the failure to Ford Customer Satisfaction Program: 21N11. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 2,690.
- Mcdonald, TN, USA
I was driving down the road like normal and then it stopped wanting to go. The screen on the dash said see manual and had a little orange wrench. The car stopped going. It was still running but I pushed on the gas and it wouldn-??t go. I stopped and the car was running rough. I turned it off and then turned it back on. The problem went away and it drove like normal again.
- Amarillo , TX, USA
My car started running funny and overheating which took it to the dealership where we purchased it from and they said that the coolant was leaking into the engine which we had to take to ford also to confirm and they said they same thing but wasnt covered under warranty. There is a tsb bullentin on all kinds of fusion to have this problem fixed which my vin number isnt on that list so Im without a car for over 9 months because I cant afford to spend 8000 on a engine when the car isnt that old and I just paid 24000 dollars for it. I would love to know how to get my car on list because it was manufactered at the same plant as the other fusions with tsb and on the same dates so why isnt my car on this list
- Independence , KY, USA
The coolant leak causing the engine to overheat and become damaged.
- Hampton, VA, USA
Coolant intrusion into cylinder #2, ford knowingly placed bad engines into vehicles including my 2019 ford fusion
- Los Angeles , CA, USA
The contact owns a 2019 Ford Fusion. The contact stated that while driving at approximately 45 MPH, the engine temperate HOT warning light illuminated. The contact stated that the engine started shaking and the vehicle stalled. The contact was able to drive a short distance to the residence. The contact stated that an independent mechanic inspected the coolant fluid but there were no visible leaks. The mechanic refilled the coolant, but the coolant reservoir was empty the next day. The contact stated that failure persisted and there was white smoke coming from the rear side of the vehicle. The engine overheated warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the engine needed to be replaced. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline. The failure mileage was unknown.
- Hallandale Beach, FL, USA
Coolant is leaking into the engine. It-??s also recalled on every fusion but mine and I-??ve been without a car For so long because of this.
- Independence, KY, USA
Coolant dumping Into turbocharger.
- Atlanta, GA, USA
The contact owns a 2019 Ford Fusion. The contact stated that when the vehicle was started, there was white smoke coming from the tailpipe. In addition, the engine was idling rough. The vehicle was taken to the dealer however, the vehicle was not diagnosed. The contact was informed that no diagnosis would be completed due to no warning lights being illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 87,000.
- El Mirage, AZ, USA
The contact owns a 2019 Ford Fusion. The contact stated while driving 30-35 MPH, the vehicle was making an abnormal flapping noise. The check engine warning light was illuminated with the wrench symbol displayed. The driver was able to pull over to the side of the roadway. The vehicle was taken to the local dealer, where it was diagnosed and determined that the flex plate needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the contact was referred to the NHTSA Hotline. The contact stated that the failure was related to Customer Satisfaction Program: 22N12. The failure mileage was approximately 84,009.
- Raeford, NC, USA
- Washington, DC, USA