Coolant is intruding into the engine, with no sign of a leak. There was a TSB 22-2229 issued that my car falls under, but ford claims they are not at fault to pay for it. This was a manufacturing error, and was at no fault of my own. My car has less than 60k miles on it. A check engine light came on for cylinder 3 misfire. There was no warning signs that an engine failure was occurring. The car is not driveable as it could overheat at any moment.

- Port Charlotte, FL, USA

The vehicle is having issues with not starting, white smoke coming from exhaust, multiple misfire issues, can not accelerate as car lags out in power. I had a mechanic do some diagnostic testing on it and he confirmed coolant is leaking down into the motor and the engine block is cracked. It currently is not drivable. Engine light started to come on and said it was the coil packs misfiring we changed them and it did not fix the issue. Put a brand new battery in as well and still won't start often. I have reported this to a law firm handling the case against Ford for this known issue. I have kids and do not feel safe putting them in this car as it is unreliable that could cause us serious injury.

- Cass City, MI, USA

Going approximately 55 Miles an hour on the freeway and my car starts profusely shaking. I pulled to the side of the highway tow truck comes up behind me. Ann, my cylinder 4 was noted to be misfiring. I had it towed to Midas and that is where it was determined that engine coolant leaked into my cylinders and now being told that my car requires a new engine!! Mind you i have already paid 5K to replace the timing chain because apparently my car skipped timing due to oil pan leak. Both of these issues are posted on TSB BULLETINS ON THE FORD WEBSITE. I am NOT GOING TO PAY 11K for a new engine not to mention the 5K I already paid and all my other maintenance that I have paid for. Ford was deceptive knowing selling these vehicles with a QA ISSUE! AND THEY REFUSE TO ASSIST THE CONSUMER. THEY NEED TO BE HELD ACCOUNTABLE FOR THEIR NEGLIGENCE!!

- Pinehurst, TX, USA

Internal coolant leak into cylinder heads causing overheating and engine failure. dealer confirmed diagnosis in writing. this matches ford TSB 19-2346, but ford refuses coverage since over 100k miles. This creates a safety hazard; vehicle overheats suddenly and can stall while driving.

- Muskegon , MI, USA

The vehicle had 115,000 miles and was diagnosed with an engine coolant leak which caused the need for the 1.5L Turbo EcoBoost engine to need to be replaced. However, my VIN for some reason unknown to me, was not included in the Engine Coolant Leak recall (21N12). I contacted Ford and was told I would be put in the Customer Satisfaction Program but only to find out the the representative I had spoken with gave me incorrect information and I was not able to be included in that Program. I-??ve had to pay for about 2 years now a car payment on a car that has not ran and have been unable to get the car fixed. This needs to be addressed by Ford and taken care of and paid for by Ford in my opinion. I don-??t know why my vehicle wasn-??t included in this recall but clearly there were many more vehicles with this problem and a lot of customers are probably suffering as I am, still stuck paying for a vehicle that I cannot afford to get the engine replaced in. Shame on FORD!

- Hurricane, WV, USA

My car is at 119,000 miles and 2019 ford fusion. I was driving on a local street when my cars warning popped up with a notice that my cars coolant was overheated. I immediately pulled over and turned off the car. My cars coolant tank was completely depleted. The problem was determined to be a coolant leak into cylinder 2. The check engine code of P0302 MISFIRE ON #2 CYLINDER. This issue had the potential to result in an engine fire and severe injury.

- Flagstaff, AZ, USA

Purchased vehicle unknowingly part of program 19B37 that had not been completed. Coolant has leaked into the engine and now need s new engine. Does not qualify for service action 21N12 since original satisfaction program 19B37 was not completed and now past mileage. Now the vehicle needs an entire engine! Still owe on the car, warranties have all expired. Engine must ne replaced due to the reported coant defect that I was not made aware of at purchase. Good should fix this!

- Bolivar, MO, USA

Yesterday, [XXX], I was driving my vehicle on [XXX] in rural Kansas, to drop my mother off at the airport, and my [XXX] daughter was in the vehicle. My vehicle's temperature went directly to warning status, and I was no longer able to accelerate. I immediately put my hazards on and tried to make my way to the nearest exit to ensure we were in a safe position. Ford knows that coolant intrusion is possible in the engine block. While discussing with Ford today on the phone from 11:07 AM until 11:34 AM, and being escalated to a supervisor, they said that nothing could be done on their end, and advised to contact NHTSA. The safety of myself and others was at risk because of the faulty manufacturing of the engine and coolant system, which they report is part of a customer satisfaction program, but this is a major safety concern because, in the event it was not midday and there were more vehicles on the road, there could have been an accident. Ford Customer Satisfaction Program 21N12 One-time repair for vehicles included in 19B37 This is a known issue Ford recognizes through their customer satisfaction program. They are unwilling to assist, although in 2022, I was under the mileage specifications included in the customer satisfaction program. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Junction City, KS, USA

The contact owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to Auto Zone where it was connected to a diagnostic machine and failure codes retrieved indicated that the failure was cylinder failure and a coil pack. The contact was informed that the cylinders and coil pack needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken to an independent mechanic where it was diagnosed with cylinder and head gasket failure. The vehicle was not repaired. The vehicle was then taken to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to take the vehicle to the dealer for diagnostic testing. The failure mileage was approximately 143,000.

- Bay St Louis, MS, USA

The contact owns a 2019 Ford Fusion. The contact stated while driving approximately 60 MPH, there was an abnormal rattling sound coming from the engine compartment. While the vehicle was stopped, the vehicle started shaking abnormally. On one occasion, while driving 10 MPH, the vehicle stalled. The vehicle was not able to be restarted and remained at the location for almost a week. The vehicle was then towed to the residence. The vehicle was taken to a dealer but was not diagnosed or repaired. The vehicle was then taken to an independent mechanic where it was diagnosed and determined that the flex plate was cracked and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 101,000.

- Wilmington, NC, USA

My car is part of a recall with Ford Motor Company - customer satisfaction recall 21N12 - I HAVE A COOLANT LEAK WHICH CAN CAUSE FIRE, and dealership refuses to help because my VIN number doesn"t show up as being affected. However in a letter mailed out by Ford Motor Company it states my vehicle is in fact covered under the saftey recall.. original recall letter was for 2013-2028 ford fusion ecoboost engines. Ford mailed out another letter saying that some 2019 models will experience same issue due to having the same engine. Ford did not mail out letters to 2019 owners for this recall. according to the recall, my car was built at the same plant and same time. I need my VIN number somehow attached to this recall so my dealership can do what is right. Fryer Ford in Ahoskie, NC refuses to help and I do not want to risk driving something that can catch fire. Please tell me what I need to do or verify that my car is in fact part of this recall. Thank you for any assistance in this matter

- Ahoskie, NC, USA

The car would periodically have white smoke coming out the exhaust I assumed it was bad gas and then all of a sudden it just had a ton of white smoke ended up being the the head gasket to the small block was bad and defective and Ford knew about it and did nothing about it. There was a safety performance alert, which I did not receive.The car is only six years old and I just paid it off.

- Henry, IL, USA

The contact owns a 2019 Ford Fusion. The contact stated that while having a routine oil change, the mechanic observed a leak in the oil pan. The vehicle was taken to three dealers and one independent mechanic where it was diagnosed that there was an oil pan gasket leak and the oil pan gasket needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 60,000.

- North Smithfield, RI, USA

A check engine light came on and our mechanic ran diagnostics to find that there was antifreeze leaking. He said it could be the head gasket but we needed to take it to Ford dealership. We took it in and were told that it is indeed leaking coolant into cylinder due to a crack in the cylinder wall. I am the original owner and have kept up with all maintenance in the 6years I have owned the car. I was told that Fors is -??aware-?? of these issues.

- Reading, PA, USA

Coolant leakage (no warning light/alert for driver) cause significant damage to engine block. Damage lead to cylinder misfiring and oil leakage. Oil leakage/check engine light occurred same day, prompting scheduling service at Ford dealership. Ford service center states short block needs replaced and car is not safe to drive. Upon research, this is a known issue for this make/model/year and has an open customer satisfaction program that covers the cost of repairs. However, both service center and Ford Customer Service state this vehicle's VIN number is not included in the repair program, despite acknowledging this is the same problem addressed in the repair program. Ford Customer Service recommended submitting this problem and the car's VIN to NHTSA for possible inclusion in the outstanding recall.

- Sylvania, OH, USA

The contact owns a 2019 Ford Fusion. The contact stated that while coming to a stop, the contact heard a loud sound coming from the engine compartment. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the flex plate, torque converter, and front pump had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 75,000.

- Glen Allen, VA, USA

In 2020, I received a notice from Ford that my 2019 Ford Fusion had a Customer Satisfaction Program repair. I took the vehicle to an authorized Ford Dealer in April of 2020 to have the repair completed, which to my knowledge was completed by the service technicians at Ford. Today, my car broke down while I was traveling to work. I was able to get it to an authorized Ford service dealer and they informed me that my engine was going to need to be replaced due to coolant leaking into the engine. According to Ford, they are not willing to help with the cost of fixing the engine, since my mileage is past what is stated on the CSP notice, even though this was supposedly fixed 5 years ago, way before the mileage that was required and the car was still under warranty. Now, I'm stuck trying to figure out how to pay for a new engine, when Ford knew about this issue and is unwilling to help their customers even when they do the right thing.

- Christiana, TN, USA

coolant intrusion in engine with less than 7 years of life and under 84k miles. wont replace engine with the program because it didnt get the pcm update beforehand. Never got a letter for it and my vin doesnt say im apart of the program even though my car was build in the time frame and plant that they had this coolant intrusion issue.

- Louisville, KY, USA

Coolant intrusion that Ford knows happens with these cars even with maintenance now they want me to pay 10k to get a new Engine with an updated part.

- Lithonia, GA, USA

Ford 2.0L EcoBoost engine. 2017-2019 Fusion. Also, in 2 other Ford and Lincoln models. I bought 2019 Fusion used and car has just under 69000 miles. Due to a known engine defect there can be coolant intrusion into a cylinder. In my case #2 cylinder. See TSB # 22-2229 from Ford. Check engine light came on. took to dealer and replaced 1 ign coil and 4 spark plugs. Thought issue resolved until check engine light came back on. Returned to dealer and advise that engine needed replacement. If continued to operate engine could lock-up while driving thus creating a safety for myself and others on the highway. Ford knows of this defect caused by their design of the block.

- Otis, KS, USA