The contact owns a 2020 Ford Fusion. The contact stated that while driving at approximately 40 MPH, there was an abnormal rattling sound coming from the engine compartment. The contact stated that the sound was more evident while the vehicle was idling. The vehicle was taken to an independent mechanic and was diagnosed with a fractured flex plate. The contact was informed that the flex plate needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 63,000.

- Roanoke, TX, USA

My vehicle was in service with my dealer for several months 3 separate occasions for powertrain issues which werent resolved and now the alignment in my steering wheel is really off. My spouse and I believe the PCM is messed up but have had no progress with our dealership and suspect them of committing consumer fraud and selling us a lemon. The vehicle in question is around 70,000 and started messing up at 60,000.

- Beaumont, TX, USA

Began to hear loud rattling noise under hood. Brought to Ford dealer who determined the cause is a failed Flex Plate. Car is operable but was warned this could result in catastrophic failure of the transmission. Vehicle has approximately 62,000 miles, just 2,000 miles out of warranty. Ford Customer Satisfaction Program 22N12 address the issue with an extended warranty for certain model variants (Vehicles Equipped with a 2.0L EcoBoost Engine and 6F35 Transmission). My vehicle has suffered the same failure but has a 1.5L engine so has been excluded.

- Lebanon, CT, USA

The steering cable is connected to the transmission hub, and the fitting that connects the two has a gasket that wears away and falls out. This is a recall with vehicles that are made from one of the two plants that assemble fusions, however my vehicle is not covered under the recall even though it is the very same issue as the recall from the other plant. it makes no sense, why is one assembly plant offering a recall for this issue while the other does not? For the same issue of the steering cable coming off the transmission, and not allowing the vehicle to go into gear. I have had to fix this car on the side of the highway before, it will not go into gear on the road. This is not safe at all. You cannot have vehicles just not going into gear while your driving down the highway, or road, street, etc.

- Albion, MI, USA

Hard shifting when accelerating/decerating, jerking of the car due to transmission issues (80k miles), ABS/Braking issues due to engine components not being in sync, etc

- Wayne, MI, USA

Car shifts into 1st gear when traveling at higher speeds (45+mph), causing a significant jerk and almost causing a rear end collision to myself. Car also loses power and jerks significantly hardwhen shifting to reverse and drive from Park. Afraid to travel over 45mph due to the downshifting.

- Plattsburgh, NY, USA

The contact owns a 2020 Ford Fusion. The contact stated that the fuel door would randomly disconnect from the vehicle. While idling at a stop light, the vehicle shut off. The contact stated that while restarting the vehicle the vehicle jerked and hesitated while shifting gear before accelerating. The vehicle was taken to the dealer who was unable to determine the cause of the failure because there was no warning light illuminated. The fuel door had been replaced; however, the vehicle still experienced the failure with the START/STOP function. The contact stated that the failure became a persistent failure. The contact stated that approximately 6 to 8 months after the first failure, while driving approximately 35-45 MPH, the vehicle stalled. The contact used the App to restart the vehicle. The check engine warning light was illuminated. The vehicle was returned to the dealer however, the cause of the failure could not be determined. The dealer rebuilt the transmission, clutch, and axle; however, the failure persisted after the repairs. The vehicle was returned to the dealer who was unable to determine the cause of the failure. The vehicle had been taken to the dealer 22 times. The manufacturer was not made aware of the failure. The approximate failure mileage was 25,000.

- Burlington, NC, USA

On Saturday, October 5th, 2024, at around 5AM I was sitting in the Starbucks parking lot outside of the Detroit Metro (DTW) airport when this issue began. I had just started my car and could feel it was sluggish and was making a significant amount of noise, which was present in park and neutral, but not so much while in gear, unless I was stopped at a stop sign or stationary. After getting home, and each day after when I started the vehicle to go to work, I could hear that the noise was progressively getting worse. So, I determined that it was not a fluke and took my car into a Ford dealership to have the oil changed and a full inspection done. They explained to me that the water pump had failed and was leaking, very slowly, but externally through the "weep hole". They were going to charge me $1,300 to repair. So, I called a local shop that I know is reputable and they confirmed the water pump leak but determined that the noise I was hearing was not the water pump, but actually a cracked flexplate. The noise originated near the starter, and the shop ran a camera through the inspection hole confirming this. After I found that the flexplate was cracked, I did not continue to drive it, but scheduled a repair to begin on Thursday, October 24th at the reputable shop I mentioned above. To complete the repair, they needed to drop the cradle, remove the transmission and support the engine. This in total cost me $1,729.60. The flexplate has not been inspected by the mfg., police, insurance, etc., as there was no need. I did not have an extended warranty and though my car is only 4 years old, it was beyond the warranty in miles. No lights appeared on the dash, and there were no error codes present. The flexplate cracking could have resulted in catastrophic failure of the engine or transmission, and I could have very well lost control of my vehicle. If I was driving on the highway during a failure, my safety as well as others would have been put in serious danger.

- Durand, MI, USA

On [XXX] I backed my 2020 Ford Fusion out of my driveway. I stopped and tried to shift from reverse to drive and the transmission locked up in Park, the engine died and the parking brake was engaged. I was sitting across the street with no way to move the car. I had the car towed to a Ford dealer and they replaced the transmission cable bushing and cover. These parts are the same as those used in Fords recall 22S43. Ford continued to use inferior parts on cars built after the dates mentioned in the recall. This is a safety issue as it could happen at any time. Thanks [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Naperville, IL, USA

Flex plate is cracked, confirmed by bore scope dealership is quoting 14 business days to diagnose. It is known issue with this make, model, and year and CSP was issued for dealerships to fix but only select VIN numbers. This car is at 91000 miles and meets all criteria for the CSP 22N12. The car makes an ungodly rattling sound and if it fails could be very dangerous

- Savannah, GA, USA

The engine is -??eating-?? the coolant causing the vehicle to overheat and break down.

- Temple, TX, USA

The contact owns a 2020 Ford Fusion. The contact stated that while starting the vehicle, there was a rattling noise coming from the front end near the driver-??s side close to the transmission. The vehicle would start moments after the failure had occurred. The rattling was more pronounced while the A/C system was running. The contact stated that while depressing the accelerator pedal, the rattling sound was noticeable. Additionally, while driving at various speeds, the transmission felt as though it was slipping while changing gear. The contact stated that while inspecting the engine, underneath the hood was hotter than normal. The check engine warning light was illuminated. The vehicle had been taken to the dealer where it was diagnosed that the transmission flex plate had failed. The failure was linked to NHTSA Campaign Number: 10218899 (Power Train). The vehicle had not been repaired. The manufacturer was made aware of the failure, and it was confirmed that the VIN was not under recall. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 117,000.

- New Orleans, LA, USA

The contact owns a 2020 Ford Fusion. The contact stated while operating the vehicle, there was a loud knocking sound coming from the engine compartment and the battery had failed. The vehicle was taken to the local dealer who diagnosed that the transmission flex plate had failed. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 102,864.

- Scott Air Force Base, IL, USA

Cracked flexplate

- Lake Worth, FL, USA

Rattling and lost of power

- Millsboro, DE, USA

The contact owns a 2020 Ford Fusion. The contact stated while starting the vehicle, the vehicle made an abnormal rattling sound. The contact stated that the failure had been recurring. The vehicle was taken to an independent mechanic, where it was diagnosed that there was a rattling sound coming from the transmission bell housing area, and the flex plate was cracked. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the failure was related to Ford Campaign Number: 22N12. The manufacturer assisted the contact in scheduling an appointment with the dealer for diagnostic testing. The manufacturer also referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 95,755.

- Balch Springs, TX, USA

The contact owns a 2020 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended. The contact stated that the vehicle was shaking, and the vehicle lost motive power. In addition, the contact heard an abnormal rattling sound, and the transmission was slipping. The vehicle was taken to the dealer and the contact was advised to flush the transmission fluid. The contact stated that after flushing the transmission fluid, the failure ceased but later returned. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that after researching the failure, the contact discovered TSB: 22N12. The contact informed the dealer of TSB: 22N12 and the contact was informed that the repair was not eligible to be covered under TSB: 22N12. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but did not assist. The failure mileage was approximately 45,000.

- Springfield, MO, USA

The vehicle has 87390 miles and the shifter grommet broke just like recall 19s16. 2020 fustion with a 1.5l engine.

- Carleton, MI, USA

The flexplate was cracking and rusted which caused starting and acceleration problems. Yes, it's available per request. It's currently with the transmission shop that fixed my vehicle. There was a rattling noise found in neutral and park by the transmission shop I took it to. My safety was put at risk because my ability to control my car's power was affected. I was at risk of a loss of power to the wheels which could have caused a major accident, especially because most of my driving happens on the interstate at speeds of 65-7 mph. The issue has been confirmed by an independent service center. Yes, they inspected by the techs at the transmission shop. There were no warning lamps or messages before the failure. The symptoms were a rattling noise and reduced power. This issue is well documented online and is known to happen in the 60-90k mile range which I can confirm based on my personal experience and others. References: [XXX] [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Bellevue, NE, USA

The flex plate is bad and ford won-??t fix it. It needs recalled before it kills someone. Flex plate is the plate that puts power from engine to transmission

- Hoopeston , IL, USA