The contact owns a 2020 Ford Fusion. The contact stated that after starting the vehicle, while the vehicle was idling, there was an abnormal knocking sound coming from the engine. There was no warning light illuminated. The vehicle was taken to two independent mechanics and unknown repairs were performed on the vehicle; however, the failure persisted. The contact took the vehicle to a dealer where a diagnostic test was performed. The diagnostic test determined that the flex plate was cracked and needed to be replaced. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 117,000.

- Alamogordo, NM, USA

The contact owns a 2020 Ford Fusion. The contact stated that while driving at various speeds there was a humming sound coming from the front end of the vehicle. The contact stated that intermittently the vehicle hesitated to start. The tire pressure warning light illuminated; however, the tires were new, and the air pressure was correct. The vehicle was taken to the dealer who was unable to diagnose the failure. Approximately three days later, the vehicle began making a clicking and vibrating sound while driving at various speeds. The vehicle was shaking while driving at various speeds. While attempting to pull out of the garage the vehicle began making a clicking sound as if the engine was failing and the vehicle lost motive power. The check engine warning light was illuminated. The contact had the vehicle jumpstarted. The contact stated that the failure occurred once the temperature outside was colder. The vehicle was taken to the dealer who diagnosed that the hybrid system failed, and the contact inquired about trading the vehicle. The dealer inspected the vehicle a second time and determined that there was no failure found. The vehicle had not been repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 51,000.

- Palm Coast, FL, USA

Began to hear loud rattling noise under hood. Brought to Ford dealer who determined the cause is a failed Flex Plate. Car is operable but was warned this could result in catastrophic failure of the transmission. Vehicle has approximately 62,000 miles, just 2,000 miles out of warranty. Ford Customer Satisfaction Program 22N12 address the issue with an extended warranty for certain model variants (Vehicles Equipped with a 2.0L EcoBoost Engine and 6F35 Transmission). My vehicle has suffered the same failure but has a 1.5L engine so has been excluded.

- Lebanon, CT, USA

Hard shifting when accelerating/decerating, jerking of the car due to transmission issues (80k miles), ABS/Braking issues due to engine components not being in sync, etc

- Wayne, MI, USA

The contact's husband owns a 2020 Ford Fusion. The contact stated while driving at various speeds, there was an abnormal rumbling sound coming from the engine. There was no warning light illuminated. The vehicle was taken to a dealer where a diagnostic test was performed. The mechanic discovered a failure with the flex plate. The contact was initially informed that the vehicle was covered under warranty; however, the contact was later informed that the engine repair was not covered under warranty. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The vehicle remained with the dealer unrepaired. The failure mileage was approximately 70,000.

- Montgomery, IN, USA

The alternator was producing too many volts, which would short circuit the battery and electrical components in the car. This would cause the car to lose power and not be able to accelerate. My car would randomly lose power on the highway, with no warning, resulting in my car suddenly slowing down. This was dangerous for the cars around me who are going 60+ and then my car quickly drops to 40 or less mph. In addition, to solve the issue I would have to pull off onto a shoulder to shut the car off and back on. This issue started around 3-4 yrs ago and has gotten worse as time passed. The problem was identified and resolved by Firestone when they ran a diagnostic. No check engine light was on in the car to alert me of any issues. I replaced both parts on the car.

- Durham, NC, USA

The contact owns a 2020 Ford Fusion. The contact stated that the fuel door would randomly disconnect from the vehicle. While idling at a stop light, the vehicle shut off. The contact stated that while restarting the vehicle the vehicle jerked and hesitated while shifting gear before accelerating. The vehicle was taken to the dealer who was unable to determine the cause of the failure because there was no warning light illuminated. The fuel door had been replaced; however, the vehicle still experienced the failure with the START/STOP function. The contact stated that the failure became a persistent failure. The contact stated that approximately 6 to 8 months after the first failure, while driving approximately 35-45 MPH, the vehicle stalled. The contact used the App to restart the vehicle. The check engine warning light was illuminated. The vehicle was returned to the dealer however, the cause of the failure could not be determined. The dealer rebuilt the transmission, clutch, and axle; however, the failure persisted after the repairs. The vehicle was returned to the dealer who was unable to determine the cause of the failure. The vehicle had been taken to the dealer 22 times. The manufacturer was not made aware of the failure. The approximate failure mileage was 25,000.

- Burlington, NC, USA

The contact owns a 2020 Ford Fusion. The contact stated that while operating the vehicle, there was a ticking and knocking sound coming from the engine compartment. The vehicle was taken to the local dealer. The cause of the issue was not yet determined. The manufacturer was not contacted. The failure mileage was 79,000.

- Cynthiana, KY, USA

There was a recall on 2020 Ford Fusions in 2022 on flex plate. My car miles at 90,000 and I started to hear the ticking noise. I did my research and I seen that it has the same noise that my car is making now. I called the dealership and the dealership said that I had no active recalls on my car and that the recall was specific to certain cars. Even though my car wasn-??t apart of the specific VIN. I had a mechanic check it out and it was the flex plate. I-??m still having issues with my flex plate but they want me to come out of pocket, I never had a engine light or anything come on I just started hearing this loud noise and it progressively has gotten worse.

- Duncanville , TX, USA

The component that has failed is the flexplate, transmission fluid pump, and torque converter. It was evaluated by Ford and confirmed that it is the same issue as a previous csp that Ford issued in 2022/23, but I was never notified of the issue. No lights or warnings prior to the issue. It became noticeable on or around 9/20/24.

- Greenville, TX, USA

The contact owns a 2020 Ford Fusion. The contact stated while driving 30 MPH, the vehicle hesitated and stalled while depressing the accelerator pedal. The check engine warning light was illuminated. The dealer was contacted and notified of the failure. The vehicle was diagnosed with an internal engine failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 65,000.

- Riverview, MI, USA

The contact owns a 2020 Ford Fusion. The contact stated while attempting to start the vehicle, smoke and an abnormal odor was coming from the rear of the vehicle. The check engine warning light was illuminated. The vehicle was driven to the dealer. The dealer determined that the failure was caused by a purge control valve failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 40,000.

- Canyon Country, CA, USA

Flex plate is cracked, confirmed by bore scope dealership is quoting 14 business days to diagnose. It is known issue with this make, model, and year and CSP was issued for dealerships to fix but only select VIN numbers. This car is at 91000 miles and meets all criteria for the CSP 22N12. The car makes an ungodly rattling sound and if it fails could be very dangerous

- Savannah, GA, USA

The contact owns a 2020 Ford Fusion. The contact stated that while driving at various speeds, there was a rattling sound coming from the engine compartment. The contact stated that the sound was also noticed while idling or with the air condition activated. The check engine warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed and determined that the flex plate needed to be replaced. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 84,994.

- Paso Robles, CA, USA

The engine is -??eating-?? the coolant causing the vehicle to overheat and break down.

- Temple, TX, USA

The contact owns a 2020 Ford Fusion. The contact stated that while starting the vehicle, there was a rattling noise coming from the front end near the driver-??s side close to the transmission. The vehicle would start moments after the failure had occurred. The rattling was more pronounced while the A/C system was running. The contact stated that while depressing the accelerator pedal, the rattling sound was noticeable. Additionally, while driving at various speeds, the transmission felt as though it was slipping while changing gear. The contact stated that while inspecting the engine, underneath the hood was hotter than normal. The check engine warning light was illuminated. The vehicle had been taken to the dealer where it was diagnosed that the transmission flex plate had failed. The failure was linked to NHTSA Campaign Number: 10218899 (Power Train). The vehicle had not been repaired. The manufacturer was made aware of the failure, and it was confirmed that the VIN was not under recall. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 117,000.

- New Orleans, LA, USA

I am aware of the recall on the ford fusion plug in hybrid and for that reason I do not plug it in. We are supposed to use this as a regular hybrid until the fix comes out. That said, my car turns off randomly in traffic. All the warning lights turn on and the car fully shuts down and has to restart. This happens without warning, while in traffic. Last week it happened 3 times on one single drive home from picking up the kids from school. This is not supposed to happen if we aren-??t plugging it in, but it-??s happening and ford said they think it-??s related to the recall (they-??re holding on to it for the next five days and I-??m on my own for car rental fees). Totally unsafe to just stop working in traffic, even when not using EV mode. This is going to hurt someone.

- Las Vegas, NV, USA

Cracked flexplate

- Lake Worth, FL, USA

Intrusion into cylinder 2.

- Cedar Park, TX, USA

Ford has issued a recall for which they have offered no remedy. The recall recommends not using the DEFINING feature of the vehicle; the entire purpose for which it was purchased: i.e. the short but meaningful electric range. Ford say the vehicle should not be charged due to an engineering fault that may lead to a fires. The issue has led to thousands of dollars in extra fuel cost and, in my state at least, Ford is refusing to buyback the vehicle.

- Wallis, TX, USA