The contact owns a 2014 Ford Fusion Energi. The contact stated that after parking and turning off the vehicle, the vehicle started rolling backward. The contact could hear an abnormal metal grinding sound. The vehicle then stopped independently. Upon starting the vehicle and attempting to drive, the vehicle failed to move. The vehicle was towed to the local dealer where the battery was replaced. The vehicle was then towed to a second dealer, Lance Cunningham Ford (4101 Clinton Hwy, Knoxville, TN 37912), where it was diagnosed that the transmission needed to be replaced. The dealer advised the contact that he had to pay out of pocket for the repair. The vehicle had been at the dealer since February. The vehicle was not repaired. The contact later received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

- Jacksboro, TN, USA

The contact owns a 2014 Ford Fusion energi. While parking the vehicle, it failed to stop and proceeded forward. The contact had to apply the emergency brake to stop the vehicle. The vehicle failed to start and was towed to bob allen Ford (located at 9239 metcalf ave, overland park, ks 66212, (913) 381-3000) where it was diagnosed that the bushing cable needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 94,710.

- Kansas City, MO, USA

My 2014 Ford Fusion had motor mounts go out on it, I'm being told that it is not covered under my manufacturer warranty. I'm not exactly sure how that is not covered. I've had nothing but problems with this car it's been to the dealer probably about 53 of the five times it's been in for the cross traffic S I'm not exactly sure how that is not covered. I've had nothing but problems with this car it's been to the dealer probably about 53 of the five times it's been in for the cross traffic sensor malfunction and yet again it still is showing malfunction I am so close to filing a lemon law on this vehicle it's a 2014 with 60,000 miles and I can't even trust it to get me to and from work anymore. Worst purchase of my life. Back to the motor mounts I was leaving work put the car in reverse and when I was backing up I felt a major vibration I got out and checked everything started rocking the car back-and-forth by hand and realize the engine was moving abruptly took it to the dealer where I was told it is not covered by my warranty and I will have to pay approximately $395 and cover my own rental car it just doesn't seem fair, also had to pay to have a new steering wheel and but put on before the recall came out, and was told I can't get reimbursed because it was 6 months before the recall was issued.

- Costa Mesa, CA, USA

Safely stop now displayed on the message center left screen with no prior warning. The car immediately started to loose acceleration speed on jefferson avenue and I was able to pull off the road after exiting the interstate I 64 onto the main road of 45 mph speed limit. The car automatically reduced speed to 25 mph to 2 mph. I parked the car in a nearby car dealership parking lot and had to have the car towed to the dealership as of July 27th and have not received a return call to find out what is causing this dangerous situation that could have caused a major accident if I was on the interstate and could not pull over safely.

- Hampton, VA, USA

The contact owns a 2014 Ford Fusion energi. While driving various speeds, the transmission failed without warning. The vehicle was taken to a dealer where it was diagnosed that the clutches needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. Updated 04/07/16 the consumer stated the transmission would slip when changing speeds. It shuddered and vibrated when the changing gears. The dealer made some adjustments to the tcm, which helped a little, but not a lot. Updated 04/14/16.

- 727-238-1336, FL, USA