5.7
fairly significant- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 14,933 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The brakes were making a loud noise the windshield light stays on, and the engine smells like it's over heating.
- S.F, CA, USA
On 7/26 my 2016 Ford Fusion enegeri with 3800 miles acted oddly awhile at a red light. When I attenmped to accelerate it surged forward and soon after an icon that looked like a submarine ppeared on my dashboard. I had just taken the vehicle in for it's first service at 3400 miles. The specific visual was an engine light that looked like a submarine it was not a wrench - when I brought it to galpin Ford, where I purchased it, I was told it would be a week or more because of a 2-step process to diagnose and were backed up. I asked for a loaner. They said no. I called Ford corporate if they could be of assistance( they knew of issues with this model) they claimed to need a diagnosis I went home and called galpin & Ford customer service. They at around 3:00pm I was advised by galpin that the vehicle had been repaired, it was "just as they thought"- a throttle issue.they claimed to have done an eec test with code P2112 and replaced the throttle body. I asked what other diagnostic tests were performed and was sad tp see only a basic "report card" -fluid levels and tire /brake wear - when driving the car home, it was not performing the same- not fluid - a strong floor vibration near the accelerator, and driving very rough. I called galpin to complain intend to bring the vehicle back to them or to another authorized Ford dealership after I speak to Ford customer service. I need to have the vehicle thoroughly inspected because I am not convinced they did a thorough inspection but assumed because of prior throttle problems, that was the issue. Curiously when researching the throttle issue, there are specific references to a wrench icon --- there was never a wrench icon on my dashboard. It is extremely troubling to have a new vehicle with only 3800 miles perform so horribly- it does not currently feel safe to drive
- Van Nuys,, CA, USA
- Sparrows Point, MD, USA