10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 1 / 2
- Average Mileage:
- 70,652 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Power steering failure after warning as vehicle was started. I was able to drive with superhuman effort directly to the nearest Ford dealer in escondido, California where we were when the incident occurred. Internet sources indicate that this failure is common and we identified a recall related to the issue. The dealer replaced the power steering rack and refused to apply the known issue recall. The dealer stated that although our vehicle was manufactured in the hermosillo plant during the time period stated in the recall, our VIN did not register the recall.
- Pensacola, FL, USA
I was driving right before entering the highway when my brakes suddenly went out and the service advanctrac and power steering lights came on. I stopped my car at the light and proceeded to turn it off and then back on. The problem seems to have went away; however, this is not the first time this has happened.
- Atlanta, GA, USA
Sister was driving a 2011 Ford Fusion hybrid home from work on the freeway going about 80mph as she lost power steering. She went up an embankment and flew threw the air and hit a pillar. We know advance trac light was coming on the day before that from her google activity. She will never be able to tell us because she died in the crash that was cause from the power steering loss on 8/29/17. She was 17 yrs old. This is a tragic loss for our family and is not ok for Ford to sell cars like this. Someone do something!!!!
- Ceres, CA, USA
I am contacting you regarding a fatal car accident that my sister was just killed in on 8/29/17. She drove a 2011 Ford Fusion hybrid. My mother did not know about the issues many people have with these model cars. She would have never bought the car if she did. My sister was driving home from work when witnesses said that for reasons unknown to them out of no where my sisters car veered to the right onto an overpass embankment on I-580 at the 132 over pass crossing just West of vernalis, ca. She then went over the entire embankment and became airborne for 127 feet before smashing into the concrete pillar that supports the 132 bridge. She was killed instantly and pronounced deceased at 4:10 pm. In the California highway patrol collision report it says that the cause of the accident was an unsafe right turn. But there is no road to turn on, so why would someone turn there? she did not try to turn, we believe that her steering wheel veered to the right and locked up on her making her lose control of her car. This is because through 2010 to 2013 Ford Fusion models have a major issue with the epas steering suddenly going out and kicking the manual steering in. In 2015 there was a recall issued for the epas steering. When I checked my sisters VIN # to her car, it lists 2 recalls, one being the epas steering and the other being the airbag recall that was a major issue as well. We are not concerned with this being the cause of my sisters accident. We are concerned with the epas steering and have done extensive research on the recall, enough to know that this is what malfunctioned in her vehicle and caused her to crash, killing her.
- Ceres, CA, USA
Power steering and advancetrac failed during driving. The steering wheel suddenly became very hard to turn. I barely could avoid a collision. In an earlier event, the hybrid system malfunctioned and the car accelerated with maximum electric power despite the foot being off the accelerator. The vehicle could be stopped and and worked again normally after turning off the ignition key.
- Painted Post, NY, USA
Lost power steering and the advance track system. The steering wheel was to hard to turn for my wife and made the car undriveable. It was trailered to a dealer for repair. This a common problem for this year and very costly to fix.
- Lake Orion, MI, USA
The wrench symbol was displayed on the control panel when the vehicle lost speed. It felt like it stalled out. Then the engine light came on. The car has very low miles on it and is practically brand new. I did not feel safe.
- Orlando, FL, USA
- Roswell, GA, USA