10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
1 / 2
Average Mileage:
78,389 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #11

Jul 182019

Fusion Hybrid

  • 80,000 miles
While driving veh flashes "stop slowly check charging system" then begins to slow down by itself or wont even move if you are already stopped/parked. This has happened while driving on the interstate barely having time to pull over and stop out of traffic before it cuts off!!! it also happened while waiting at a red light and would not move had to be towed home! this is very dangerous especially on highways and interstates that may not have a shoulder or median to pull over at that time due to crossing a bridge etc.

- Jackson, MS, USA

problem #10

Jul 112019

Fusion Hybrid

  • 65,000 miles
While driving between 40-50 mph the vehicle shows an error stating "stop safely now" and "check battery charging system." Complete loss of acceleration at this point, so going uphill is very dangerous. Stopping the car, turning it off and restarting the vehicle can manage 1-2 miles before the error happens again. Ford dealership said id was a control circuit overlay or harness, cost of repair is $400. Dealership claims this is a regular wear item and not due to driver error.

- Jermyn, PA, USA

problem #9

Jan 162019

Fusion Hybrid

  • 99,000 miles
The blower motor resistor harness has too much power going into it causing several vehicles not only mine to have a melted wire and connector replaced several times and it keeps occurring definitely a fire hazard. It started and January and it still is a problem with my car after replacing several times.

- Lafayette, IN, USA

problem #8

Feb 172018

Fusion Hybrid

  • 105,000 miles
The brakes suddenly became ineffective and required a lot of pressure to bring the car to a stop. The braking light system came on when this happened. When the car was turned off on again it seemed to reset itself. I tried to get the brake software updated by frontier Ford in santa clara and they would not do it without charging me. They said it was out of warranty and it was not covered. This is despite the fact that this problem has been covered in the past and there have been many complaints about it.

- Los Gatos, CA, USA

problem #7

Jan 022018

Fusion Hybrid

  • 99,150 miles
We were driving in the freeway the car went from 80 to zero it would not go. It stalled in the fast lane almost causing a chain reaction. The vechile has been 'fixed' over 7 times. The dealership cannot figure out what's wrong. Many people online have had the same problems some people have died from accidents. This is very unsafe. Ford says they have recalled some vechiles but not all. They even suggested because it was older. My mother has a 2017 hybrid and is experiencing the same thing as me. The car is not safe at all! if someone doesnt make the fix it many people could be hurt

- Canton, MI, USA

problem #6

Aug 292017

Fusion Hybrid

  • 69,800 miles
Sister was driving a 2011 Ford Fusion hybrid home from work on the freeway going about 80mph as she lost power steering. She went up an embankment and flew threw the air and hit a pillar. We know advance trac light was coming on the day before that from her google activity. She will never be able to tell us because she died in the crash that was cause from the power steering loss on 8/29/17. She was 17 yrs old. This is a tragic loss for our family and is not ok for Ford to sell cars like this. Someone do something!!!!

- Ceres, CA, USA

problem #5

Aug 292017

Fusion Hybrid

  • 69,305 miles
I am contacting you regarding a fatal car accident that my sister was just killed in on 8/29/17. She drove a 2011 Ford Fusion hybrid. My mother did not know about the issues many people have with these model cars. She would have never bought the car if she did. My sister was driving home from work when witnesses said that for reasons unknown to them out of no where my sisters car veered to the right onto an overpass embankment on I-580 at the 132 over pass crossing just West of vernalis, ca. She then went over the entire embankment and became airborne for 127 feet before smashing into the concrete pillar that supports the 132 bridge. She was killed instantly and pronounced deceased at 4:10 pm. In the California highway patrol collision report it says that the cause of the accident was an unsafe right turn. But there is no road to turn on, so why would someone turn there? she did not try to turn, we believe that her steering wheel veered to the right and locked up on her making her lose control of her car. This is because through 2010 to 2013 Ford Fusion models have a major issue with the epas steering suddenly going out and kicking the manual steering in. In 2015 there was a recall issued for the epas steering. When I checked my sisters VIN # to her car, it lists 2 recalls, one being the epas steering and the other being the airbag recall that was a major issue as well. We are not concerned with this being the cause of my sisters accident. We are concerned with the epas steering and have done extensive research on the recall, enough to know that this is what malfunctioned in her vehicle and caused her to crash, killing her.

- Ceres, CA, USA

problem #4

May 052016

Fusion Hybrid

  • 53,000 miles
I got a "stop safely now; check charging station" alert while on the freeway and the car lost power. This happened several times. The dealer reported that the egr valve was blocked and replaced it. Several days later, the "stop safely now" alert/loss of power happened after the repair. The dealer then reported these error codes: P0A0A, P1A10, P1A14, P1A0A, concern with high voltage interlock circuit, cited tsb 12-05-14, installed overlay wire harness.

- Seattle, WA, USA

problem #3

Dec 122015

Fusion Hybrid

  • 97,400 miles
When decelerating, my car sometimes "jerks", accompanied by multiple warning lights and--dangerously--a total loss of engine power. The car goes dead, in the middle of the road, and has to be restarted by removing the key and reinserting it. This could cause a collision both from behind (by someone who doesn't realize that the car has just "died"--especially at night), as well as the "jerk" potentially causing me to collide with someone in front. My dealership told me that Ford had "put out a bulletin" regarding this issue, which called for the installation of a new wiring harness. And yet--inexplicably given that this is a safety hazard--this apparently "known" issue is not treated as a recall, with me being charged more than $500 for parts and labor. I've seen numerous reports of people with the same issue, many with less mileage than myself (97,000), so I'm shocked that a recall hasn't happened, especially given the danger that this issue poses to the car's occupants and those nearby.

- Colonial Heights, VA, USA

problem #2

Aug 102015

Fusion Hybrid

  • 51,000 miles
The contact owns a 2011 Ford Fusion hybrid. The contact stated that while coming to a stop, the vehicle stalled and various warning lights illuminated. The contact mentioned that the vehicle was able to start after multiple attempts. The failure recurred intermittently. The vehicle was taken to a dealer where it was diagnosed that the electronic cooling pump failed and needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 51,000.

- Aptos, CA, USA

problem #1

Dec 062014

Fusion Hybrid

  • 73,626 miles
1. the 2011 Ford Fusion hybrid is equipped with a power point providing 110 volts alternating current (vac) to a 3-prong receptacle located in the rear seat area of the center console. The 110 vac power point is equipped with a safety cap and a safety twist tab that provide protection from inserting any object into the power point other than the 110 vac electrical device plug. 2. a child leaving our vehicle had a foot entangled with a 3-prong cord connected to the power point, resulting in disassembly of the safety cap from the body of the power point. The disassembled power point exposes two brass electrical contacts with 110 vac. A person attempting to reassemble the safety cap with the power point body while the engine is running may contact the high voltage contacts, resulting in a burn injury or death by electrocution. 3. the power point should be recalled and replaced with a similar device that cannot be disassembled.

- Woodbridge, VA, USA