We had to have the throttle body replaced on our Ford Fusion hybrid 2011 because the orange wrench light came up on the dash and the car shuddered and was not safe to drive. We also had to pay to have it towed. Ford's "customer satisfaction program 13N03" covers the Fusion 2011 model but explicitly does not cover the hybrid. Apparently they do not want their hybrid customers to be satisfied. It is very unsafe that the throttle body can fail at highway speeds, and allowing Ford to wait until it has failed to replace it, and refusing to cover the cost for hybrid models, is unacceptable. The vehicle was in motion at low speed when it failed.

- Ann Arbor, MI, USA

The contact owns a 2011 Ford Fusion hybrid. While driving various speeds, the vehicle stalled on several occasions. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 29,237. Updated 01/31/2017

- Peoria, AZ, USA

Acceleration went out. Just quit working while on interstate. Fortunately was able to coast over three lanes to shoulder. Ford dealer mechanic told me "have to reset computer. That it happens". it was second time it happened. First time was three years ago while pulling out of parking lot.

- Omaha, NE, USA

Drive by wire throttle body failed, causing car to loss all power on crowded highway at high speed. Had to cross several lanes of heavy traffic to get to off highway safely. Barely avoided several accidents trying to get pulled out of traffic lanes.

- Highland Village, TX, USA

The wrench symbol was displayed on the control panel when the vehicle lost speed. It felt like it stalled out. Then the engine light came on. The car has very low miles on it and is practically brand new. I did not feel safe.

- Orlando, FL, USA