8.0

pretty bad
Typical Repair Cost:
No data
Average Mileage:
10,250 miles
Total Complaints:
2 complaints

Most common solutions:

  1. not sure (2 reports)
Get notified about new defects, investigations, recalls & lawsuits for the 2013 Ford Fusion Hybrid:

Unsubscribe any time. We don't sell/share your email.

This problem may be covered under warranty. Ask your Ford dealer.

problem #2

Jul 202014

Fusion Hybrid SE 2.0L

  • Automatic transmission
  • 11,000 miles

The first time we had the problem was in VA. Did not realize it was to be a continuing issue. On three occasions the battery went dead and left us at the mercy of others. We are afraid to drive it on trips because of its poor dependability. The service department in our town has worked on it and we have no issue with them being there to help us but they are not on our trips.

The problem is:

Battery Saver Start Engine or turn ignition off. Then Low battery Audio Off then Turn Power off to save battery. The battery has been replaced but it still happens and over night the battery will go dead after we jumper it off it is fine for a few weeks then it does this again. Again the service department in out town is extremely helpful but they can only do so much. NO COMPLAINTS WITH THEM.

- mark sr, Hartsville, SC, US

problem #1

Mar 262014

Fusion Hybrid

  • CVT transmission
  • 9,500 miles

Just finished chasing my tail with Ford about the car's complete inability to operate for more than a few seconds in ACC mode after the ignition is turned off. Car warns that Battery Saver mode has been entered and instructs the driver to turn off the ignition switch or start the engine - the switch is turned off at this time. Cannot operate radio, Bluetooth connection to cellphone, etc. without the engine running. After two escalations with customer service, I have been told simply that the car is operating as designed - true but the design is faulty!

Posters to Ford forums about this problem also report needing to jump-start the car after leaving parked for awhile - while on a vacation or business trip. The problem is that the 12 volt battery is too small and holds a charge for too little time, so the computer system has to shut down all electrical drains to soon in order to preserve the charge in the battery. According to Ford Customer Service, there is no plan to change this battery to correct the problem because there is no problem. Nowhere is there a disclosure of this design decision in the documentation of the car or during the sales process.

I'm not sure how to go about getting Ford to understand that there needs to be a re-engineering and recall solution to this problem - so I am going to post this everywhere I can think of!

- Steve M., Port Townsend, WA, US