I was driving myself to my emt salary, full benefit job when my car began to smoke. When I pulled over and lifted the hood flames came roaring out. I personally was able to put it out being a former fire fighter. Now insurance says they can not cover this due to it being an engine failure. Despite full coverage, gap insurance, and fire casualty insurance they could not pay out for a new engine. Only the fire damage done under the hood and nothing else. The dealership explained I needed an entirely new engine put in and that it would cost $7,000. I had this car less then 6 months when it caught fire. I also have 11,000.00+ loan out on this car. I filed a claim with Ford motor and they have ignored all my attempts. I am unable to get another loan due to already having an open car loan and not enough credit. I lost my job as a result to not being able to afford a rental after blowing through my entire savings for one. I temporarily lost custody of my son due to not transportation to his school. I lost my home due to not having my full time job anymore. I am nearing the point of living on the streets. I lost my emotional support animal due to having no home. Please help a single mother come back from such a loss.

- Washington, IL, USA

The contact owns a 2013 Ford Fusion hybrid. While driving approximately 50 mph, a grinding noise was heard coming from the front of the vehicle and the engine coolant warning indicator illuminated. The contact coasted the vehicle to the side of the road and waited until the engine cooled down. The contact continued to drive the vehicle, but due to overheating, the contact had it towed to waldorf Ford (2440 crain hwy, waldorf, md 20601, (301) 843-2400) where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired due to the repair fees. The manufacturer was not notified of the failure. The approximate failure mileage was 135,000.

- Brindywine, MD, USA

My car has 66,000 miles on it. 3 of the 4 fuel injectors have failed while driving on highways, when cold outside. All in the last month. Searching forums, this isn't just me. Every Ford hybrid has this problem.

- Riverside, RI, USA

Beginning about January 2015, and occurring a total of about six times so far, my wife's 2013 Fusion hybrid (currently with 25,500 miles) experienced what feels like a power surge. (I experienced this once in this vehicle; the remainder when my wife was driving.) it is possible that this is related to the regenerative braking system at least in part, as I have seen others describe it as a feeling of hitting an ice patch. The general conditions would include: A) foot on brake; B) decelerating; C) presumably in ev mode [though not necessarily]; D) beginning a left turn [but we believe this is incidental]; E) warm engine; F) less than 30 mph. On October 1, 2015, a new condition caused the feeling of unintended acceleration, as my wife was on a side street near our home when she was approaching a stop sign and felt the power surge, which she states was many times worse than any other instance of this event that she ever experienced. Conditions this time were the same as above but moving straight and less than 25 mph. We took the vehicle to the local Ford dealership the evening of the last incident. Of course they found no codes and no evidence of anything wrong. I also contacted the Ford customer relationship center while it was in the shop to document that we had this problem. They seemed helpful however, unless Ford Motor Company and their engineering community acknowledge a problem and do something to address it, it will forever be a ghost in the machine, with the blame and doubt falling on the vehicle owners, not unlike Toyota's well documented, fatal and shameful unintended acceleration cases. I am concerned about our safety while driving the vehicle. I hope that no one gets hurt or killed while this problem exists and urge Ford Motor Company to get to the root of the issue that myself and other owners are fearfully experiencing.

- Eastpointe, MI, USA

My wife and I were entering a parking lot with the Ford Fusion hybrid and slowed down, then started to slowly accelerate, the ffh wouldn't go forward normally and sort of stalled. My high voltage battery state was low (1/8 charged) and the car had about 3/4 tank of gas. It began with a series of surges that were caused by the car not knowing which propulsion source to use. It tried the gas engine, surged forward a few feet then tried to switch back to the electric motor, etc, - this happened about 6 times before I could get it to surge out of the driveway and park safely. I put the car in park and pushed the gas pedal trying to force the gas engine to take over and that caused an engine stutter and again the car tried each source of power - I turned the key off. Upon a restart it was as if nothing was wrong, it ran normally so I ran a Ford vehicle health report (vhr) while sitting in the car idling, that report is sent to my Ford owner's account, I did this to try and catch any errant dtc's (trouble codes). After that I restarted the car into the engineering test mode to show my digital dash display's internal readings, no dtc's were present there either. We finished our business and drove the 20 miles home without any problems, all normal. That was the first time this has happened and is a very unsafe situation.

- Menifee, CA, USA

I went to autonation Ford in delray beach, Florida for a oil change and Ford recalls. Upon arriving at the dealership the vehicle seemed fine. Once leaving the facility it also seemed to be running normally. Two days later the vehicle was making unusual noises in the engine when accelerating or braking. I then alerted the technician at the dealership. I told them I did not feel secure driving back to the dealership. They did not want to pay for the towing. Never the less, I then drove the vehicle back to the dealership for it to be reviewed. Upon arriving at the dealership they gave me a rental vehicle. The following day they reviewed the vehicle and notified me. The engine bracket was completed sheared off. This is a bracket that keeps the engine in place. It prevents the engine from moving in the vehicle when accelerating or decelerating. The vehicle has never been in a accident prior to this incident nor there after. There was no physical damage on the outside or underneath the vehicle that justified the damage. In my opinion, there was something occurred at the dealership. The manager at the dealership disagreed. However, he did agree that there was no justification for the engine bracket to have been sheered in half. Later, the insurance adjuster also looked at the damage. He also agreed that there was no justification for the shearing of the engine bracket. However, I had to pay for the majority of the cost of the repair. It still does not make sense as to why the engine bracket was sheared. This vehicle has not been driven off-road, gravel and/or dirt roads. The driving of this vehicle is 80% in town and 20% on highway. In my opinion the part was defective or the damage occurred while I was not driving the vehicle. This notification is only for other Ford Fusion drivers to be aware of such an issue

- Boca Raton, FL, USA

The contact owns a 2013 Ford Fusion hybrid. While driving 35 mph, the stop safe warning indicator illuminated and the vehicle stalled. The vehicle was able to be restarted and was towed to the dealer. The manufacturer was made aware of the failure. The failure mileage was 4,400. Updated 10/07/14 the dealer concluded the cam shaft sensor failed. Updated 10/21/14

- Silver Spring , MD, USA

While driving down the highway at 45 mph the cars beside us began honking and flashing lights at us. We began to slow for a traffic light and smoke began to pour our from underneath the car. The engine warning light came on and we pulled left into the turn lane to stop. We then turned on the flashers and turned off the car and exited to the median. We called 911 and luckily, there was an accident going the other direction with fire and police arriving at that accident. Upon seeing our situation, the orange city, fl fire marshall came across the street to help us and sent the fire truck to us. They popped the hood and trunk and tried to put out the fire. After a few minutes of trying to put out the fire, they pulled the hybrid battery line. The incident # is [xxx]. our car was towed off and totaled by usaa. They have the car. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Deland, FL, USA

While driving, my "check engine" warning light, "low oil pressure" warning light, and the "stop safely now" warning came up on my dash. I lost all power steering and breaks, and the engine cut out. I struggled to stop the car, but eventually it stopped moving. I turned off the car and turned it back on, receiving no further errors. I called the dealership to find out that there's nothing they can do since the car is no longer in an "error state".

- St. Charles, MO, USA

2013 Ford Fusion hybrid. Consumer writes in regards to dashboard light issues that causes vehicle not to start. The consumer stated the vehicle was towed to the dealer twice, for the problem. The dealer stated there were no other complaints, regarding the issue.

- Washington, DC, USA

Approximately after 10 minutes of driving, the engine shut down and the electric motor got stuck at about half its power (according to the display on the dashboard). The front air bag malfunction light was on (this had happened 3 times before during the past two weeks), the "hill assist off" light turned on, and a large warning message came up on the left side of the dashboard. The vehicle had very little power, I managed to get to the side of the road and pulled over in a parking lot. Parked and turned the ignition off, waited a minute and started the vehicle. It worked normal for the rest of the drive (5 more miles). The next morning, the front air bag malfunction light came up again after 4 or 5 miles of drive. I took the vehicle to the dealer.

- Uniontown, OH, USA