The contact owns a 2017 Ford Fusion. The contact stated while using the key fob to start the vehicle, the heat on the front driver's seat and steering wheel failed to operate as intended. The contact manually depressed the button to turn on the heat. There was no warning light illuminated. The dealer was contacted and diagnosed that the instrument cluster and APIM needed to be replaced. The vehicle was repaired. The contact stated that the failure persisted. The vehicle was taken to a second dealer, White Bear Lincoln, Inc. (3425 Hwy 61 N, St Paul, MN 55110) who diagnosed that the instrument cluster and APIM needed to be replaced. The vehicle was repaired. The contact stated that the failure persisted. The manufacturer was notified of the failure but denied assistance in covering the cost of the repair. The contact was informed that the warranty had expired and was referred to the NHTSA Hotline to report the failure. The failure mileage was 11,768.

- White Bear Lake, MN, USA

While using full accessory power with the engine off, the car will allow you to change the gear shift dial to drive. The car is able to move in this position, but the gas pedal will not work. The 'ready to drive' light is.not on.

- Woodstock, GA, USA

Fails to start. Battery is completely dead. Had into service department 6 times, have failed to correct problem. Bought new in May 2017.

- Winter Springs, FL, USA