The contact owns a 2018 Ford Fusion Hybrid. The contact stated that coolant needed to be added to the coolant reservoir occasionally. While driving at various speeds, the engine overheated. Additionally, there was an abnormal rattling sound coming from the vehicle and the vehicle was slow to start. The traction, engine, and air bag warning lights were illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the head gasket had blown. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 190,000.

- High Point, NC, USA

The contact owns a 2018 Ford Fusion Hybrid. The contact stated while her husband was driving 35-40 MPH after an oil change had been performed on the vehicle, the check engine warning light illuminated. The vehicle was taken back to the mechanic, where it was diagnosed that there was a coolant intrusion in the engine. The mechanic determined that the engine needed to be replaced. The vehicle was not repaired. An unknown dealer was notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 118,000.

- Raleigh, NC, USA