The contact owns a 2018 Ford Fusion Hybrid. The contact stated that while driving at an undisclosed speed, the steering wheel felt loose, causing a loss of steering control while making a 360-degree turn. The contact restarted the vehicle and the failure was corrected. The dealer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 18V167000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 63,000.

- Springfield, MA, USA

The contact owned a 2018 Ford Fusion hybrid. While the contact was entering the highway on ramp at 45 mph, another vehicle veered into the contact's lane. The contact jerked the steering wheel and attempted to depress the brake pedal to avoid the other vehicle; however, the wheels seized. As a result, the contact's vehicle drove off road, over a curb, and crashed into a tree. The air bags did not deploy. There were no warning indicators illuminated. There were no injuries and a police report was filed. The vehicle was towed to an unknown location and deemed destroyed. The cause of the failure was not determined. A few days prior to the crash, the contact heard a grinding noise when turning the steering wheel. The contact found an unknown recall regarding a steering column bolt, which affected the 2014-2018 models. The manufacturer was made aware of the failure and did not assist. The failure mileage was approximately 19,878.

- Boston, TX, USA