10.0
really awful- Crashes / Fires:
- 20 / 0
- Injuries / Deaths:
- 25 / 0
- Average Mileage:
- 14,819 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2007 Ford Mustang. While driving at an unknown speed, the vehicle began to skid and the driver lost control. As a result, the vehicle began to flip over. The air bags failed to deploy, but no injuries were sustained. A police report was filed. The vehicle was towed to the contact's residence. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repairs. Prior to the crash, the vehicle was serviced per NHTSA campaign number: 15V319000 (air bags). The manufacturer was not notified of the failure. The failure mileage was 125,000.
- Summerfield, FL, USA
Takata recall. The contact owns a 2007 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (david mcdavid Ford fort worth, 300 w loop 820 S, fort worth, tx 76108, (682) 200-1952) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
- Forth Worth, TX, USA
Takata recall - safety recall notice 16S26/NHTSA recall 16V-384. I received notice that parts are now available to repair the passenger side air bag of my vehicle. However, I have called two different Ford dealers and they both claim that repairs cannot be made because no parts are available at this time.
- Somerville, AL, USA
Ford Mustang. Consumer writes in regards to airbag safety recall. The consumer was informed the part necessary to complete the recall repair as unavailable.
- Pace, FL, USA
Takata recall. The contact owns a 2007 Ford Mustang. The contact stated that NHTSA campaign number: 16V384000 (air bags) exceeded a reasonable amount of time for the repair. The contact received the recall notification in March of 2018. The dealer (winner Ford, 591 S dupont hwy, dover, de 19901) stated that the parts were unavailable for the repair. The manufacturer was contacted and confirmed that the parts were unavailable for the repair and that there was no guarantee that they would be available on a specific date. The contact had not experienced a failure. Parts distribution disconnect.
- Dover, DE, USA
Takata recall. The contact owns a 2007 Ford Mustang. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Lombard Ford (385 new hartford rd, barkhamstead, ct) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was unable to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
- Barkhamsted, CT, USA
Takata recall. Received notices in 2015 and 2016 about airbag recalls for my vehicle. It is may of 2018 and still cannot find a dealership within a reasonable distance that has parts to make the repairs. 3 years with no parts is absurd. I have called 3 dealerships every 3 months for 3 years trying to get these parts replaced with no success. What more do I need to do in order actually have the parts replaced?
- Alpharetta, GA, USA
Takata recall. The contact owns a 2007 Ford Mustang. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Ford Lincoln fairfield (3050 auto mall ct, fairfield, ca) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was notified and did not assist. The contact had not experienced a failure. Parts distribution disconnect.
- Vallejo, CA, USA
Takata recall. The contact owns a 2007 Ford Mustang. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The contact called bob swope Ford Inc. At (270) 737-1000 (1307 North dixie ave, elizabethtown, Kentucky 42701) and was informed that the parts were not available. The manufacturer was notified and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect. The consumer stated after 2 attempts dog swope Ford installed the passenger airbag on May 4, 2018.
- Elizabethtown, KY, USA
Takata recall I keep getting a recall letter for the airbag of my Ford Mustang. I live in the city of oxnard and everytime I get this letter, I called my Ford dealership in oxnard and they never have the part. I am always told that they run of it and until next month but next month it is the same issue. I started to believe they do not even have any parts at all and are probably telling all of the customer the same story. I do not know, but if you open an investigation you will know. I just hope I do not get in any car accidents as I have what is known "glass bones" and an airbag for me will make all the difference between life and death. Please follow up with Ford dealership on getting parts for recall 16S26/NHTSA recall 16-V-384. It is just so hard to believe that I have been trying to get this done for over a year and I am still hearing the same story from them. They do have my cellphone number and my question is why will they not call me once the part is received. I called but they never have it as stated before.
- Oxnard, CA, USA
Takata recall. The contact owns a 2007 Ford Mustang. The contact received notification of NHTSA campaign number: 17V024000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer (perry Ford of santa barbara, 440 hitchcock way, santa barbara, ca 93105, (805) 682-2411) confirmed that the part was unavailable and was unable to verify when the part would be supplied from the manufacturer. The manufacturer was notified. The contact was not experiencing a failure. Parts distribution disconnect. The consumer stated the vehicle was repaired.
- Lewiston, ME, USA
Takata recall I received a letter from Ford stating that parts were in stock for the airbag recall at my dealer. I made an appointment and brought my car to wynne Ford taking time out of my day only to be told that they had only received 8 units and they were already gone. They had no idea when more parts would be available. It has been almost 2 years since the recall was announced and still no repairs available. I do not consider this timely corrective action. Ford's temporary solution to the problem was to not let anyone ride in the front passenger seat. This is hardly a viable solution in a 4 passenger vehicle with a family of 4. when I called the Ford help line I was directed to someone to whom english is not their native tongue. They were rude and unhelpful. I was finally able to get a loaner vehicle through the web site but this should not have taken 22 months for a temporary fix. Ford is still turning out vehicles and they should have taken action using parts on hand instead of putting them in new vehicles.
- Hampton, VA, USA
Takata recall, I have tried repeatedly to scedule a repair with mak haik in georgetown Texas to have this repair performed and keep getting the run around. In my last phone call they refused to schedule me for the repair. Which is what they did a year ago.the service advisor said the parts shipped to them on April 9th but refused to schedule a future repair date.
- Georgetown, TX, USA
Takata recall. The contact owns a 2007 Ford Mustang. The contact stated that the recall notice for NHTSA campaign number: 17V024000 (air bags) was received in January of 2017. After contacting the dealer (ipswich Ford in ipswich, MA), the contact was informed that the parts were not available and no estimated time for the part to become available was provided. The manufacturer was also notified. The contact had not experienced a failure. Parts distribution disconnect.
- Peabody, MA, USA
Takata recall. The contact owns a 2007 Ford Mustang. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The contact stated that the recall repair exceeded a reasonable amount of time. The contact called (larsen Ford at (888) 318-8974) and was informed that the parts were not available for the recall remedy. The dealer stated that they would call when the parts became available. The manufacturer was made aware of the issue and confirmed that the parts were not available for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
- Brick, NJ, USA
Takata recall. The contact owns a 2007 Ford Mustang. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called courtesy Ford (3533 N vermilion St, danville, il 61832) and was informed that the part to do the repair was not available. The contact called the manufacturer, but was unable to reach anyone. The contact had not experienced a failure. The VIN was not available.
- Catlin, IL, USA
Takata recall Ford has not supplied the dealer with airbag for my vehicle, it's been 3 years of notices but no replacement because dealers don't have airbag. Ford keeps sending notices to me and I try to schedule but no dealer has airbag. Ford lies about free replacement. Ford should provide service if sending emails and loaners to all customers...3 years of notices--still no airbag replacement!!!!!
- St Petersburg, FL, USA
"takata recall" I bought this car 'new' in 2007. Ford has never sent a recall notice to my correct address. Ford has my correct address on file but they blame a 3rd party that uses dmv records. I have explained to them that the dmv has my correct address from vehicle registration, drivers license, and other state I.D. my recall notices are being sent to an address that I have never lived at and Ford can not correct this situation. They have notes on this problem going back to 2012 when I moved from tarrant county to dallas county. They are sending my recall notices to grand prairie, Texas. Ford has stated via customer service and their recall department that there is nothing that they can do and that I need to contact the dmv.
- Richardson, TX, USA
Takata recall. The contact owns a 2007 Ford Mustang. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called conway heaton Ford, Chrysler, Dodge, Jeep, Ram at (502) 348-3929 (810 N 3rd St, bardstown, ky 40004) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Willisburg, KY, USA
- Glassboro, NJ, USA