10.0
really awful- Crashes / Fires:
- 4 / 0
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 52,400 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Accident after side swiping cattle guard, flew off the road at 70mph, landing roughly, and bouncing off desert terrain, trying to control crash outcome, realign no brakes, and no way to slow down vehicle, except no acceleration, and turned away from homes and power poles, to eventually slam into a a higher terrain, until complete stop. My repaired airbags didn't deploy, and at that speed, my passenger side wheels were shattered, tires flat, face hit the steering wheel and windshield, my knees hit dashboard, arms bounced off off everything the seat belt couldn't protect me from. Because of airbag failure to deploy, I ended up with 2 fractures, T9 and L1, 6 lose teeth making front teeth unable to use, and 2 cervical discs pushing into spinal column. I have Medicaid for insurance, and they will not do the surgery on my neck, so I have permanent nerve damage to my arms and hands, and the rest of my life to avoid any falls, or sudden injury to these areas so I can exist as a cripple, all because the safety equipment mandated by you, failed or was non existent. I had basic motor insurance coverage and no medical for me. What do you propose I do, with what's left of my car and my body parts, to continue existing in this life? Why have safety regulations when the equipment is knowingly defective, and costly, with no recourse in case something happens, before you as owner, are aware of it. I'm so pissed off to discover I own a vehicle, or paid for vehicle, that tried to kill me.
- Hawthorne, NV, USA
Car was taken to Ford dealership for airbag recall and all 4 wheel brake job (12-2017). 7 months after a grinding and pulsation presented itself in the brake pedal under medium to hard braking conditions while driving the car. It felt like the ABS was kicking in and caused driver to drastically adjust braking and steering because you thought your brakes were failing and your car was out of control. The car was returned (7-2018). Dealer replaced front pads and machined rotors, but the grinding and pulsation returned. Back to the dealership (8-2018). They machined rotors again, but problem returned. Back to dealership (10-2018). Replaced all pads and rotors. Ok for short time but the grinding returned. Car was parked due to safety concerns. Took to another dealership for a second opinion (9-2019), they verified the complaint. But was told they couldn't find anything. Tires balanced, brake fluid changed, suspension parts tightened but the grinding persisted. The car felt unsafe. Basically, was recommended everything should be scrapped and start over with all new brake parts. I couldn't afford dealership price a second time in 20 months, so did it myself with name brand, nationally recognized parts. All pulsation, grinding, thunking, vibrations and excessive sensitivity to road conditions disappeared. Upon closer inspection, found the oem motorcraft anti-rattle shim had detached from the brake pads and began migrating around the back of the pad. Less than 10K miles and 7 total trips to the Ford dealership and I had to throw all the Ford parts out and fix the problem myself. Original dealership refuses to refund my $1K for the original work. Ford knew pads were defective and still sent customers out the door with faulty brakes. Large safety concern, or an overall scam to defraud consumers for repeated brake repairs-not sure, but it's unacceptable.
- Indianapolis, IN, USA
My daughter and I were getting home from a short trip. As I was slowing down and turning into my driveway the car accelerated out of control. I had to turn sharply to avoid a parked car and was headed straight into our neighbors house. I stomped on the brake, but it just went to the floor. I was about to throw the car into park when I regained control. Stopped the car, put it in park and told my terrified daughter to get out and go in the house. I backed up, pulled into my driveway and parked it. I'm scared to drive it now.
- Bismarck, AR, USA
The clutch assembly completely went out and at the same time the braking system went out. The clutch completely disappeared into the dash. I was in the motion of making a right turn on a city street.
- Mesa, AZ, USA
Driving down martin luther king dr. While approaching a curve at 45 mph vehicle stability and brakes gave out. Airbags deployed incorrectly and caused injuries to myself and a passenger. Seat belts are also no longing working. Brakes are
- Franklin, LA, USA
The contact owns a 2008 Ford Mustang. While driving at 45 mph, the brake pedal was depressed and failed to respond. As a result, the vehicle veered to the right and crashed into the rear of a parked vehicle. The air bags failed to deploy. The contact did not sustain any injuries and a police report was not filed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 2,600.
- Greenville, NC, USA
Sept 14 2013. 1400 on us 59S I was driving in the far right lane, and a funeral precession was exiting right so we slightly decelerated and switched to the middle lane. As I accelerated to acquire the highway speed limit the gas pedal got stuck; immediately I knew there was a problem and told fiance to call 911. I began to continuously press on the brake pedal with my entire body weight. It slowed the car to approximately 60 mph and if I tried to lift my foot from the brake pedal the car would accelerate even more. On the phone with 911 --207pm-- we were trying to stop the vehicle. I moved my car to the left lane and then to the left shoulder lane. (during this time I was continuously trying to brake and shift my car to neutral but it wouldn't budge; still braking with the brake pedal, I tried to apply the emergency brake) fiance quickly re-dialed 911 to give our location and let them know that the car was completely out of our control and that this was an immediate emergency. The 911 operator told my fiance that a police dispatcher would be calling her back, to which she replied we needed help immediately because we were approaching on slower traffic. Very quickly after, the left shoulder lane ended so I was forced to move the car into the farthest left lane. It soon became apparent that we would not avoid a collision, and my car hit the back of a yellow Scion tc going approximately 100mph. The airbags deployed right away, making it unclear if we hit any other cars. The final impact that stopped our car was a concrete barrier on the right side of the highway. My fiance and I immediately exited the car and stepped away while we signaled for help. Without a doubt our lives could have been taken away from us due to this event.
- Lake Charles, LA, USA
The contact owns a 2008 Ford Mustang. The contact stated that the while driving approximately 40 mph, the clutch and brake pedal failed without warning. The vehicle was taken to the dealer where the technician diagnosed that the brake, clutch pedal assembly and the master cylinder needed to be replaced. The manufacturer was made aware of the failure. The vehicle was not repaired. The approximate failure and current mileage was 54,000. The VIN was not available.
- Warren , MI, USA
- Kansas City, MO, USA