10.0
really awful- Crashes / Fires:
- 8 / 1
- Injuries / Deaths:
- 6 / 0
- Average Mileage:
- 3,475 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I received the recall safety recall notice 15S21/NHTSA recall 15V-319 I have called Ford and they state they still don't have the replacement parts. Whats going on. I don't understand the delay they keep saying.
- Cooper, TX, USA
Takata recall air bag. I got a notice in July of 2015 concerning the driver air bag on my 2013 Mustang. It has now been 6 months with no resolve. I just talked to Ford motor customer service. They stated it would be second quarter of 2016 before parts are available. That could be another 6 months. This is totally unacceptable. Something needs to be done immediately. I need this car for transportation so I take my life in my hands each time I drive it. The recall states it could kill the driver or passenger or both.
- Childersburg, AL, USA
The contact owns a 2013 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags) however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts unavailable.
- Plainview, NY, USA
Takata recall, I cannot drive my 2 year old car for fear that the airbags will explode, what is my resolution"?" Ford has no idea how much longer and it's already been 12 months!
- North Monmouth, ME, USA
Takata recall. The contact owns a 2013 Ford Mustang. The contact did not receive notification of NHTSA campaign number: 15V319000 (air bags); however, the part to do the repair was unavailable. The contact stated that the vehicle was taken to the dealer. The service department stated that a notice was not sent out because the parts were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Bakersfield, CA, USA
Takata recall. The contact owns a 2013 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available...... updated 02/11/16 updated 07/05/16. Updated 05/03/18
- Bohemia, NY, USA
The contact owns a 2013 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 25,000.
- Boonville, MO, USA
My car is part of the takata air bag recall. The recall date was in may of 2015. I received a letter from Ford in July confirming that my car was part of the recall. I waited about two months and then I called the dealership asking if they knew when the part would be in to fix the issue. They told me they did not know when the part would be available but they would call me as soon as it was in. I called the national Ford customer service line and they informed me it would be at least April of 2016 before the part would be available. I don't think it's acceptable to wait almost one year to replace airbags that have been linked to serious injuries and deaths. I understand there is a high demand for replacement parts but they could have went with another company to get a replacement part. I am concerned when I drive my car now that if something were to happen I might be injured by the airbag that is supposed to protect me.
- Joplin, MO, USA
I received a recall notice on my Mustang's airbags five months ago. Ford has now followed up on the original recall notice, nor will they fix the problem when I take it to a dealership. I am very much worried about the safety of my vehicle.
- Lewisville, TX, USA
The contact owns a 2013 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair.the manufacturer was made aware of the issue. The contact had not experienced a failure. Update 01/13/16 MA update 05/21/18
- South Mills, NC, USA
The contact owns a 2013 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not aware of the issue. The contact had not experienced a failure.
- Jacksonville, FL, USA
The contact owns a 2013 Ford Mustang. The contact received a notification of NHTSA campaign number: 15V319000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 05/06/16 updated 12/11/2017
- Washington, IL, USA
The contact owns a 2013 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags), however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
- Beavercreek, OH, USA
The contact owns a 2013 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the issue. The contact had not experienced a failure.
- Smyrna, GA, USA
The contact owns a 2013 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Smyrna, GA, USA
The contact owns a 2013 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags); however the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the issue. The contact had not experienced a failure.
- Granite Falls, WA, USA
The contact owns a 2013 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. MA 10/22/2015
- Hamburg, NJ, USA
I got in to a car accident which caused the airbags to deploy. The driver's airbag deployed and shot out sharp objects which caused additional/un-necessary injury.
- Napa, CA, USA
We received a safety recall notice 15S21/NHTSA recall 15V-319 from Ford in July 2015. The letter states..in the event of a crash, and the drivers side frontal airbag ruptures, metal fragments could strike occupants causing injury/death. Based on this notice, we have not driven the car since receiving the recall notice form Ford. I contacted Ford customer care @ 800392-3673. I spoke to supervisor al and told him we were not driving our car due to recall notice. When will it be repaired. He said unknown when parts will be available. He said, NHTSA said the 2013 Ford Mustang is safe to drive until parts become available. Is the Mustang safe to drive or not. What is your recommendation on.
- Rathdrum, ID, USA
- Fort Pierce, FL, USA