The contact owns a 2013 Ford Mustang. While driving 50 mph, the ball joints in the vehicle collapsed. The contact lost control of the vehicle and crashed into a median. The air bags did not deploy. A police report was filed and there were no injuries. The vehicle was towed to a dealer. The manufacturer was made aware of the failure. The failure mileage was 13,008.

- Quebradillas, PR, USA

Last September 15th 2016thursday night I was driving my vehicle on road PR2 in quebradillas puerto rico. Around 50mph. Suddenly the car collapse in the left front end. I try to pull the vehicle to the right without any response, I try to apply the brakes and the pedal went all the way down and no brake response. I had no control of the vehicle, finally the vehicle stop when touch the center concrete wall in the center of the road. The vehicle has serious damage on the left front corner. At least I walked out with no injuries. The next morning I called Ford customer service number and I was told to take the car to the nearest Ford dealer. The car is in cabrera hnos in arecibo, pr. The car only has 13008 miles but the 3/36 expired in May 2016. They inspected the vehicle and confirm the left ball-joint is broken and cause all the damage. The manager also say an Ford specialist should evaluate the vehicle before do any repairs. I want to report this due is not normal a part like this breaks in any vehicle. The manager in the dealer [xxx] knows about the car and told me to call Ford customer service to report this event. I was told the part is out of warranty and also to report the incident to my insurance company. I hope hear from Ford. I also owner of other 2 Ford vehicles older than this one and I never had any problems with them. I purchased a total of 6 Ford vehicles in the last 25 years. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Quebradillas, PR, USA

The contact owns a 2013 Ford Mustang. The contact stated that there was a progressing failure with the front driver side tire wobbling and the suspension was unstable when driving over unleveled land. The contact heard a loud noise coming from the front driver side of the vehicle near the front driver side tire. The vehicle was taken to more than two dealers. One of the dealers was not able to replicate and diagnose the failure. The vehicle received several repairs from more than one dealer who replaced the nuts and bolts, but the failure recurred. The vehicle was taken back a third time to replace the lower control arm. During the fourth repair, the dealer replaced the nuts and bolts and the lower control arm again. The component fractured a fifth time and the dealer and the manufacturer provided no remedy. The electronic stability traction control warning light illuminated when driving over unleveled land. The contact also experienced the vehicle idling highly while at a stop. The vehicle was taken to one dealer who was not able to replicate and diagnose the failure. A second dealer diagnosed that the low speed fuse was blown on the fan and the high speed activated due to the failure, which caused the condition. The dealer replaced the fuse for the low speed on the fan control. The contact was still unable to get the manufacturer and the dealer to repair the suspension failure. The approximate failure mileage was 500. Updated 12/01/15

- Orlando, FL, USA

Under moderate to heavy braking the cars brake pedal will pulsate and go to the floor but the vehicle will still be moving forward and take an extended time to slow down. Ford states thats this is normal operation. Last time I checked when you go to apply the brakes the vehicle is supposed to stop not take its sweet time slowing down.

- Phoenix, AZ, USA

# 1 steering/suspension noise in the front of the car (bushing - cr3Z-3078-C and cr3Z-3079-C arm asy).# 2 fsa 12E06 powertrain control module.# 3 check fuel fill inlet.

- Mayaguez, PR, USA