I BOUGHT A USED 2013 MUSTANG. AS THE 2ND BUYER (FIRST BUYER BOUGHT IN FEBRUARY 2013) IN OCTOBER 2013. I WAS TALKED INTO BUYING A 5 YEAR EXTENDED WARRANTY. FIVE YEARS FROM THE DATE OF MY PURCHASE, OCTOBER 2018; HOWEVER, I HAD TO USE MY WARRANTY SO NO $ BACK - OKAY.
ON DECEMBER 30, 2017 I BOUGHT NEW TIRES FROM MY DEALERSHIP AND THERE WAS A SLIGHT LEAK IN THE REAR DIFFERENTIAL THAT THE MECHANIC SAID I DIDN'T HAVE TO FIX IT COULD WAIT. I TOLD THEM, BECAUSE THEY HAD IT ON THE RACK TO FIX IT BECAUSE WINTER WAS COMING. THEY SAID THEY DID. WHEN I DROVE THE CAR HOME IT FELT ROUGH AND MADE A FUNNY "WHIRRING" NOISE WHEN THE GAS WAS NOT APPLIED (ON COASTING). I ALSO GOT NEW BRAKES IN THE REAR.
I CALLED THE DEALERSHIP TWO WEEKS LATER (ROUGHLY JANUARY 15, 2018) TO ASK ABOUT THE NOISE & THEY TOLD ME IT WAS THE TIRES. "DIFFERENT TIRES MAKE DIFFERENT NOISES". OKAY, I'M NOT A MECHANIC SO I TOOK THEIR WORD FOR IT.
FEBRUARY 19, 2018 I TOOK MY CAR BACK TO THE DEALERSHIP TO FIND OUT ABOUT THE INCREASINGLY LOUDER WHINING NOISE. THEY SAID IT WAS IN THE REAR (WASN'T THAT SOMETHING THEY JUST TOUCHED AND FIXED?) AND THEY SAID MY $2000 5 YR EXTENDED WARRANTY HAD EXPIRED ON FEBRUARY 19TH AND I HAD NO WARRANTY. I BOUGHT A 5 YEAR WARRANTY WHY DIDN'T I GET ONE? BECAUSE THE WARRANTY I PURCHASED WENT BACK TO THE DATE OF ORIGINAL OWNERSHIP!? (I CAN TELL YOU, HAD THEY EXPLAINED THAT TO ME I WOULD NOT HAVE BOUGHT A 5 YR WARRANTY).
I CALLED THE GENERAL MANAGER WHO SAID HE WAS SORRY AND WOULD MAKE SURE EVERYONE FROM NOW ON WOULD BE ADVISED OF THEIR DECEPTION ON 5 YR WARRANTIES. THAT DOESN'T HELP ME. ONE GENERAL MANAGER TOLD ME THAT HAD I BOUGHT A 3 YR WARRANTY IT WOULD HAVE COVERED ME THROUGH OCTOBER 2016, A FULL 3 YRS FROM MY DATE OF PURCHASE. I ASKED HIM TO REPEAT THAT, WHICH HE DID, AND I TOLD HIM THAT WAS ASININE, WHY WOULD A 3 YR WARRANTY GO FROM THE DATE I BOUGHT THE CAR BUT A 5 YR WARRANTY WOULD NOT?
UPON MAINTENANCE THEY DETERMINED THE BEARINGS HAD BURNT OUT IN THE REAR OF MY CAR FOR LACK OF FLUID. SO I BORROWED $1500 TO GET MY CAR BACK. THEY FIXED MY CAR AND CHARGED ME $900 FOR LABOR.
I CONTACTED THE BBB AMD FILED A COMPLAINT, THEY (HERTRICH CAR DEALERSHIP) DIDNT LIKE THAT AND CALLED ME SHORTLY AFTERWARDS. THE GENERAL MANAGER OFFERED ME $900 IN FREE SERVICE, OR A $900 COUPON TO USE AT ANY HERTRICH STORE. TO WHICH I TOLD HIM I WANTED CASH BECAUSE I HAD TO BORROW $ TO FIX A PROBLEM THAT INCURRED AFTER THEY TOUCHED MY CAR'S REAR. THEY TOLD ME THEY STAND BEHIND THEIR WORK 100% FOR A YEAR.
I SPECIFICALLY ASKED IF EVERYTHING WAS OKAY ON MY CAR WHEN I PICKED UP, (TIRES CHECKED, BRAKES CHECKED, FLUIDS CHECKED, ETC.) I WAS TOLD YES AND 'BTW YOU NEED FRONT BRAKES'. ARE YOU FREEKIN KIDDING ME? YOU HAD IT HERE, WHY DIDN'T YOU FIX THE FRONT BRAKES, WHICH BY THE WAY, WERE GOOD IN DECEMBER 2017. HOW'D THEY GO FROM GOOD TO BAD IN LESS THAN 6 WEEKS??
NOW, APPROXIMATELY 3 WEEKS LATER MY TRANSMISSION IS SLIPPING. THERE ARE NO LEAKS BUT IT'S LOW ON TRANSMISSION FLUID ( I ASKED IF THEY CHECKED ALL THE FLUIDS?) THEY SAID YES BUT AIN'T TRANSMISSION FLUID A FLUID SOMETHING ONE CHECKS???
MY TRANSMISSION FEELS LIKE IT'S IN "S" GEAR WHEN IT'S IN DRIVE. IF I TURN OFF THE EGNITION IT SEEMS TO REPROGRAM ITSELF. ANY SUGGESTIONS BESIDES COURT??
I BOUGHT A USED 2013 MUSTANG. AS THE 2ND BUYER (FIRST BUYER BOUGHT IN FEBRUARY 2013) IN OCTOBER 2013. I WAS TALKED INTO BUYING A 5 YEAR EXTENDED WARRANTY. FIVE YEARS FROM THE DATE OF MY PURCHASE, OCTOBER 2018; HOWEVER, I HAD TO USE MY WARRANTY SO NO $ BACK - OKAY.
ON DECEMBER 30, 2017 I BOUGHT NEW TIRES FROM MY DEALERSHIP AND THERE WAS A SLIGHT LEAK IN THE REAR DIFFERENTIAL THAT THE MECHANIC SAID I DIDN'T HAVE TO FIX IT COULD WAIT. I TOLD THEM, BECAUSE THEY HAD IT ON THE RACK TO FIX IT BECAUSE WINTER WAS COMING. THEY SAID THEY DID. WHEN I DROVE THE CAR HOME IT FELT ROUGH AND MADE A FUNNY "WHIRRING" NOISE WHEN THE GAS WAS NOT APPLIED (ON COASTING). I ALSO GOT NEW BRAKES IN THE REAR.
I CALLED THE DEALERSHIP TWO WEEKS LATER (ROUGHLY JANUARY 15, 2018) TO ASK ABOUT THE NOISE & THEY TOLD ME IT WAS THE TIRES. "DIFFERENT TIRES MAKE DIFFERENT NOISES". OKAY, I'M NOT A MECHANIC SO I TOOK THEIR WORD FOR IT.
FEBRUARY 19, 2018 I TOOK MY CAR BACK TO THE DEALERSHIP TO FIND OUT ABOUT THE INCREASINGLY LOUDER WHINING NOISE. THEY SAID IT WAS IN THE REAR (WASN'T THAT SOMETHING THEY JUST TOUCHED AND FIXED?) AND THEY SAID MY $2000 5 YR EXTENDED WARRANTY HAD EXPIRED ON FEBRUARY 19TH AND I HAD NO WARRANTY. I BOUGHT A 5 YEAR WARRANTY WHY DIDN'T I GET ONE? BECAUSE THE WARRANTY I PURCHASED WENT BACK TO THE DATE OF ORIGINAL OWNERSHIP!? (I CAN TELL YOU, HAD THEY EXPLAINED THAT TO ME I WOULD NOT HAVE BOUGHT A 5 YR WARRANTY).
I CALLED THE GENERAL MANAGER WHO SAID HE WAS SORRY AND WOULD MAKE SURE EVERYONE FROM NOW ON WOULD BE ADVISED OF THEIR DECEPTION ON 5 YR WARRANTIES. THAT DOESN'T HELP ME. ONE GENERAL MANAGER TOLD ME THAT HAD I BOUGHT A 3 YR WARRANTY IT WOULD HAVE COVERED ME THROUGH OCTOBER 2016, A FULL 3 YRS FROM MY DATE OF PURCHASE. I ASKED HIM TO REPEAT THAT, WHICH HE DID, AND I TOLD HIM THAT WAS ASININE, WHY WOULD A 3 YR WARRANTY GO FROM THE DATE I BOUGHT THE CAR BUT A 5 YR WARRANTY WOULD NOT?
UPON MAINTENANCE THEY DETERMINED THE BEARINGS HAD BURNT OUT IN THE REAR OF MY CAR FOR LACK OF FLUID. SO I BORROWED $1500 TO GET MY CAR BACK. THEY FIXED MY CAR AND CHARGED ME $900 FOR LABOR.
I CONTACTED THE BBB AMD FILED A COMPLAINT, THEY (HERTRICH CAR DEALERSHIP) DIDNT LIKE THAT AND CALLED ME SHORTLY AFTERWARDS. THE GENERAL MANAGER OFFERED ME $900 IN FREE SERVICE, OR A $900 COUPON TO USE AT ANY HERTRICH STORE. TO WHICH I TOLD HIM I WANTED CASH BECAUSE I HAD TO BORROW $ TO FIX A PROBLEM THAT INCURRED AFTER THEY TOUCHED MY CAR'S REAR. THEY TOLD ME THEY STAND BEHIND THEIR WORK 100% FOR A YEAR.
I SPECIFICALLY ASKED IF EVERYTHING WAS OKAY ON MY CAR WHEN I PICKED UP, (TIRES CHECKED, BRAKES CHECKED, FLUIDS CHECKED, ETC.) I WAS TOLD YES AND 'BTW YOU NEED FRONT BRAKES'. ARE YOU FREEKIN KIDDING ME? YOU HAD IT HERE, WHY DIDN'T YOU FIX THE FRONT BRAKES, WHICH BY THE WAY, WERE GOOD IN DECEMBER 2017. HOW'D THEY GO FROM GOOD TO BAD IN LESS THAN 6 WEEKS??
NOW, APPROXIMATELY 3 WEEKS LATER MY TRANSMISSION IS SLIPPING. THERE ARE NO LEAKS BUT IT'S LOW ON TRANSMISSION FLUID ( I ASKED IF THEY CHECKED ALL THE FLUIDS?) THEY SAID YES BUT AIN'T TRANSMISSION FLUID A FLUID SOMETHING ONE CHECKS???
MY TRANSMISSION FEELS LIKE IT'S IN "S" GEAR WHEN IT'S IN DRIVE. IF I TURN OFF THE EGNITION IT SEEMS TO REPROGRAM ITSELF. ANY SUGGESTIONS BESIDES COURT??
- Renee L., Milford, US