10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 2,157 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
I recently took my vehicle to the local Ford dealer to get the oil changed and tires rotated. The service technician told me that they could not do the tire rotation without replacing my lug nuts at a cost of $100 because the lug nuts were swollen. I told her I wasn't interested thinking this was some type of bogus sales ploy. I mean how can lug nuts swell" She then threatened, " well you know if you have a flat you'll be stuck on the side of the road unable to change the tire!" This made me angry because I thought it was a bunch of baloney. When I got home I actually removed the lug wrench from my trunk and tried to remove the lug nuts only to find that she was telling the truth. I could not get the lug wrench on the nuts without driving it on with a hammer. Then the nut was stuck in the wrench which had to be clamped in a vise and the nut driven out with a punch. This is how I replaced all my lug nuts. I bought a set from Advance Auto Parts for $41. However, I still have to question why this problem which can leave people stranded on the side of the road and which the Ford dealerships are obviously aware of has not resulted in a recall"
- Venice , FL, USA
Lug nuts on car have swollen up and tire repair shop said they need to be replaced because if we are to get a flat we wont be able to change tire.
- Powhatan, VA, USA
I stopped by Belle Tire, 11361 E Washington St, Indianapolis, IN 46229 to get my right rear tire leak repaired on my 2016 Mustang, and they informed me after struggling to remove the OEM lug nuts, that there have been several complaints and lawsuits with these type of lug nuts, due to the fact that the cap on these nuts swell or become distorted, which makes it impossible to remove with standard lug nut wrench. They recommended that I replace all lug nuts with the solid, one piece type nut, part number Dorman lug nut 611-007 @ $11 each, for a total of $235.40. I feel after many complaints with these OEM lug nuts, ford should be required to replace at no cost to the customer, or reimburse customers who have already replaced for safety reasons.
- Indianapolis, IN, USA
I have had two collision in my vehicle and the air bags did not deploy either time. Both were at a rate of speed approximately 50 mph. One was a rear end collision that was on the drivers side rear. The other was to the driver side wheel and light area. The rear collision I was in motion about 10 mph and was struck at approx. 50 mph. The frontal collision I was traveling about 40 mph and was struck moving at approx. 40-50 mph. This complaint is in regards to the frontal collision. I have photos but cannot get them to upload but provide them for further investigation.
- Houston, TX, USA
The vehicle has approximately 1000 miles on the odometer. In an effort to rectify squealing brakes, I checked each lug nut to ensure they were tightened to factory specification. All twenty (4 wheels with 5 lug nuts each) were only tightened to approximately 90ft-lbs of torque. Ford specifies in the owners manual that lug nuts be torqued to 150ft-lbs. I used two different styles of torque wrench to conduct my test. One type was used to loosen ten lug nuts and another was used to loosen the remaining ten. My intent was to rule out any gross error in torque readings. To my knowledge the wheels have never been removed from the vehicle, therefore I see three possibilities: The dealer removed the wheels for some reason and did not torque to specification or the lug nuts are loosening themselves evenly or they were not torqued to specification from the factory. I feel the most likely scenario is that they were not torqued to specification from the factory.
- Wilmington, OH, USA
Temporary loss of control of vehicle due to shaking, popping, vibration and loud noise from steering assembly, car wheels and steering wheel when initiating initial movement of vehicle from a cold condition (startup from a cold/parked state). This has happened repeatedly on an intermittent basis in the four months that I have owned this vehicle.
- Alexandria, VA, USA
- Shawnee , OK, USA