Vachon Ford is a new Ford dealership in Brooklyn, CT that was previously a Ford dealer by another name... and ownership should be changed again. Totally incompetent. They do not repair vehicles correctly. Service department attempts to not repair warranty covered issues even though they have no choice, damage vehicles while in their possession, and sub contacting cars out to non-Ford approved or certified third parties that do not meet vehicle standards and joy ride around in your car. Absurdly low level of competence from ownership, to GM, to service that handles most of these issues, to parts, to the person who answers the phone. Just awful.

Complaint has been forwarded to Ford Corporate in Michigan. Vachon Ford does not have its own Ford certified body shop so they used an independent shop called Minors Auto in Plainfield, CT. Total [censored] shack. If you have a car that is less than 10 years old and less than 150k miles, don't go there, or allow your car to be sent there from a dealer. Because that's what this place is for: old beaters that that they can slap any color they want on to be sold on a lot for $4, 500 on a used car lot. Shady as F and don't let all the stickers and endorsements fool you, just because the police go there doesn't mean they aren't as crooked as this place because if they weren't, minors would have been closed long ago.

And by the way, anyone ever see a paint job or body work on a police car? not much of an endorsement. A father and son operation, obviously daddy taught son well...on how to be a crook. Taking the factory paint sent to them and selling it for moonshine, crack or whatever they do in the back woods there and then using a generic duplicolor, not duplicolor, a generic duplicolor, to paint your car isn't only done, it's standard business practice.

Every time you use minors, your successfully helped them commit another warranty or insurance fraud. Go Elsewhere.

Ford has an issue with honoring repairs that are mandated by their own warranty, even issues they have lost in court over and have no choice but to honor.

Loved this car when I first saw it. After test driving it, we came back the next day and bought it for sticker price. About a two days later I noticed three deep chips on the LR pillar. It wasn’t caused by driving it since it went less than 20 miles from the dealership to my home. So when I confronted the dealer they said they would fix it. After two weeks I contacted them about fixing it, they retracted the offer and now I have a damaged vehicle that they refuse to fix. I’m never going to buy another vehicle from that dealership.