1) Joe Cooper Ford of Edmond, OK FAILED to notify/address a known issue during the warranty period
Our vehicle has been serviced in accordance with Ford’s recommended maintenance schedule by Joe Cooper Ford of Edmond, Oklahoma, since our purchase. At a service appointment in September 2025, with 59,968 miles – just prior to the 60k mile powertrain warranty expiration – we specifically requested a "thorough inspection of any conditions that could potentially be addressed under warranty coverage".
During that visit, Joe Cooper Ford documented that the “coolant was low and dirty” and recommended a coolant system fluid exchange. This finding occurred in the context of the well-documented coolant intrusion defect affecting 2017–2020 Ford Mustangs and other Ford models. When an authorized dealer observes conditions consistent with a known defect during the warranty period, reasonable warranty administration requires disclosure and further diagnostic evaluation, so the customer has a meaningful opportunity to pursue timely repair.
No such disclosure or evaluation was provided. As a result, we were deprived of a reasonable opportunity to address the condition under warranty prior to expiration. The subsequent engine failure occurred after the warranty period but was directly preceded by these unresolved indicators. Under these circumstances, denial of warranty consideration is inconsistent with the purpose of the warranty and reasonable consumer expectations.
We asked Ford for Customer Assistance and they offered about 1/3 of the inflated total; however, Joe Cooper Ford - our local dealer who is the only ones to have serviced the vehicle and who "missed" (or intentionally disregarded their obligation to report an issue known to them since it was then under warranty) has offered nothing to compensate for their errors/lack of protecting the customer.
1) Joe Cooper Ford of Edmond, OK FAILED to notify/address a known issue during the warranty period
Our vehicle has been serviced in accordance with Ford’s recommended maintenance schedule by Joe Cooper Ford of Edmond, Oklahoma, since our purchase. At a service appointment in September 2025, with 59,968 miles – just prior to the 60k mile powertrain warranty expiration – we specifically requested a "thorough inspection of any conditions that could potentially be addressed under warranty coverage".
During that visit, Joe Cooper Ford documented that the “coolant was low and dirty” and recommended a coolant system fluid exchange. This finding occurred in the context of the well-documented coolant intrusion defect affecting 2017–2020 Ford Mustangs and other Ford models. When an authorized dealer observes conditions consistent with a known defect during the warranty period, reasonable warranty administration requires disclosure and further diagnostic evaluation, so the customer has a meaningful opportunity to pursue timely repair.
No such disclosure or evaluation was provided. As a result, we were deprived of a reasonable opportunity to address the condition under warranty prior to expiration. The subsequent engine failure occurred after the warranty period but was directly preceded by these unresolved indicators. Under these circumstances, denial of warranty consideration is inconsistent with the purpose of the warranty and reasonable consumer expectations.
We asked Ford for Customer Assistance and they offered about 1/3 of the inflated total; however, Joe Cooper Ford - our local dealer who is the only ones to have serviced the vehicle and who "missed" (or intentionally disregarded their obligation to report an issue known to them since it was then under warranty) has offered nothing to compensate for their errors/lack of protecting the customer.
- hatejoecooperford, Oklahoma City, US