The contact owns a 2024 Ford Mustang. The contact received notification of NHTSA Campaign Number: 24V802000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 10 MPH, the instrument cluster went black. The contact was in a parking lot and had stopped the vehicle. The contact turned off and restarted the vehicle and regained instrument panel functionality. The contact stated that the failure was intermittent but became a recurring failure while driving at various speeds. Additionally, the contact stated that while driving approximately 65 MPH, while following a left curve in the roadway, the brake pedal was depressed, and the rear end swerved to the right while turning the steering wheel to the left. The contact stated that the instrument cluster was black, and he was not aware of any warning lights being illuminated. The contact was able to regain control of the vehicle and drove to the residence. The contact had not taken the vehicle to a dealer or independent mechanic. The vehicle was not diagnosed or repaired. The failure mileage was approximately 5,000. VIN tool confirms parts not available.

- New Albany, OH, USA

I was slowly backing out of a parking space at the Circle K gas station on July 3, 2024, on Battleground Avenue in Greensboro, NC, and applied the brakes when the warning alert sounded that there was cross traffic. I immediately applied the brakes, but to no avail. Application of the car's brakes, pumping the brakes, had no effect on stopping the backward motion the car. The car continued to roll backwards, and I very nearly collided with a car sweeping past the rear of my car, when I could not stop. When I drove to Green Ford on July 9, 2024 and told the dealership what happened (along with an accelerator problem, which I reported separately on incident report number 11619861), the dealership inspected my car and said the failed brakes (along with the accelerator problem) could have caused by a defective battery, which the dealership then replaced under the car's warrenty. The safety of everyone in the car could have been affected had a collision occurred, especially if the car's gas tank had been damaged in a collision, and if a fire had resulted.

- Greensboro, NC, USA

The front wheels of the vehicle have different breaks - this is a factory fault (Manufacturing defect). The front right wheel has 6 piston brembo brake and the left front wheel has 4 piston caliper brakes, causing vehicle to put different braking power on both side - causing it to slid to the right side while breakin (The right wheel producing more breaking power than the left side). This is a safety hazard for me and public, the dealership I bought this car had run their own inspection before selling it to me but they passed the inspection which means they ignore this major fault. Even before that, this vehicle passed the PDI (pre-delivery inspection) at the ford production plant and the dealership sold it to me. Its been 3 months and I experienced vibration on the front left wheel and slid towards the right side on the highway and noticed the brakes are different. This is a big issue, safety hazard, public safety risk and I went through a lot once I found this issue.

- Phoenix, AZ, USA

This is a 2024 Mustang convertible that I purchased from Autonation in Panama City and the back window was not properly installed and is now shaking and allowing water into the car. There is a major problem with the car disabling ABS as well and ive taken it to the dealership for both of these issues twice. The brakes did not function correctly when I was dropping off at school and I tapped the parents car in front of me. I went to autonation with my concern and even called FORD to file a complaint and neither of the companies took it seriously. Had I known this car was gonna be a problem and even more difficult to fix (Autonation doesnt work on convertible tops and has given me the run around about finding someone to fix the top) I would have kept my older convertible. I ALSO PURCHASED AN EXTENDED WARRANTY WHEN I BOUGHT THIS CAR TO ENSURE EVERYTHING WAS PROTECTED.

- Panama City, FL, USA