The contact owns a 2024 Ford Mustang. The contact received notification of NHTSA Campaign Number: 24V802000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 10 MPH, the instrument cluster went black. The contact was in a parking lot and had stopped the vehicle. The contact turned off and restarted the vehicle and regained instrument panel functionality. The contact stated that the failure was intermittent but became a recurring failure while driving at various speeds. Additionally, the contact stated that while driving approximately 65 MPH, while following a left curve in the roadway, the brake pedal was depressed, and the rear end swerved to the right while turning the steering wheel to the left. The contact stated that the instrument cluster was black, and he was not aware of any warning lights being illuminated. The contact was able to regain control of the vehicle and drove to the residence. The contact had not taken the vehicle to a dealer or independent mechanic. The vehicle was not diagnosed or repaired. The failure mileage was approximately 5,000. VIN tool confirms parts not available.

- New Albany, OH, USA

The Instrument Panel Cluster (IPC) may not illuminate at startup or while driving.

- Millville, DE, USA

The instrument panel goes blank. No way to tell how fast you are driving and no way to see warning lights. Ford has now had the car for over two months now with no solution.

- Negley, OH, USA

I visited the [XXX] in Greensboro, NC on [XXX], was inside the Y for around five minutes, and when I came out and got back to my car, the car would not start, the battery was completely dead. I called USAA Road Service, they came and said I had a very discharged battery. They helped me get the car started, and I got home OK. I do not know what caused the battery to fail. After the battery failed, It was inspected on July 9, 2024 by Green Ford in Greensboro, and then replaced by the Ford dealer. My safety was at risk because the dealer said the faulty battery probably was responsible for an accelerator problem I am experiencing (detailed in NHTSA complaint number 11619861) and a brake failure which I experienced (detailed in NHTSA complaint number 11619933). The Ford dealer that said the battery was defective, and as I said, replaced it (under the car's warranty). There was no warning that the battery would fail, and I do not know why it failed, and had no reason to believe it would fail. If the Ford dealer kept the failed battery, and still has it, it should be available for inspection upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Greensboro, NC, USA

In the morning when I start the car, I have a blank digital instrumentation screen. No way to tell how fast you are driving or how much gas you have and no warning lights. Sometimes it will take over an hour to come back on. Took it to a Ford dealership and they said they could not duplicate the problem, but a service bulletin was out on is problem was out on this to make sure software was up to date. My car is up to date, and I was told Ford was working on the problem if that did not correct it with a time frame of October 2025. I think this is a real safety concern how do they expect me to drive a car with no warning display or knowing how fast I'm driving for a whole year.

- Negley, OH, USA

The main display on vehicle providing speed, gas level, mileage and all gauges and vehicle information and notifications has gone completely black. Screen has not been able to turn back on after troubleshooting with Ford. Dealerships have been booked up for a week or two in a 2 state radius and ford has denied to provide a loner vehicle so I am stuck driving without knowing how much gas or how fast I-??m going

- Great Falls, MT, USA

I am dealing with ford on two brand new mustangs. That are both failing electrically and they claim they have fixed yet haven-??t and still exhibiting gross safety concerns. This is simply large scale negligence. Both Mustangs screens have and are randomly blacking out creating massive safety concern when no guages or functions are present. I-??ve contacted them and a. Insider has given me a document showing that they know and have no answers. And for this. Is gross negligence. I demand replacements. Both problems have cause financial damages. And also psychological trauma due to prior car wreck where dash blacked out. This is a known issue And I demand answers.

- Yukok , OK, USA

The contact owns a 2024 Ford Mustang. The contact stated that when the vehicle was started, the contact had to make several attempts before the vehicle started. The contact stated that while driving at 40 MPH, the engine was independently seized. The contact stated that several unknown warning lights were displayed. The vehicle was taken to the dealer; however, the failure could not be duplicated. The vehicle was not repaired. The failure reoccurred and was persistent. The control panel display was inoperable and without power at times. The contact stated that water had entered the interior of the vehicle which had caused electrical issues. In addition, the contact stated that when the vehicle was in reverse mode, the engine independently seized, however, the vehicle independently rolled backward. The vehicle was taken back to the dealer again, however the failure could not be duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and the contact was offered to trade in the vehicle at a depreciated value. The failure mileage was approximately 60.

- Clearwater, FL, USA

While driving, my digital gauge cluster screen will completely go to black, and then it will fade out. This is during normal operation. The gauge cluster does not do any restart animations, so it is as if the screen loses power for a few seconds, or something causes it to stop being displayed.

- Third Lake, IL, USA

Cold weather. Warmed up the car for 10 minutes. all defoger for rear glass and winshield were used. There is accessive condenced water all over inside front and back window. started driving and used the wiper to clean the windshield and found out water is on the inside made the visability hard. Another issue with the Camera Visibility issue is daily in cold weather where the glass in front of the camera gets foggy and there is no way to clean as it foggs up inside the winshield and camera housing makes the auto break system not working. After the snow there is a sound of a water puddle some whereon the right side on the car.

- Boyds, MD, USA

The windshield or body seams leak water. There is rust on the interior. Concerns of mold. Water leaking into brand new vehicle.

- San Luis Obispo, CA, USA