10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 60,587 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
I purchased the car on 2/11/08 and then took it back to the dealer the next day because the door panel broke off and the car was idling high when I drive it. They knocked $1,000 off of the sales price and took off the Ford warranty for this exchange and they wrote out another sales contract. A month later, the starter went out and I paid $200 to fix it (out of my pocket). Then, on 4/7/08 when I was on my way to work, the car broke down again and I called raceway Ford. The car dealer whom sold me the car told me that he don't know if they can help me and if they did fix it, he said he wouldn't know when it'll be ready because he's not a mechanic (in a very sarcastic tone). He told me to just call back when the manager arrive at 3 P.M. today. I had to get my car repaired the same day so I took my car to general automotive shop in moreno valley and paid $688 (out of my pocket) to get it repaired. After my car was repaired, on 4/7/08, I went to raceway Ford and waited 15 minutes to talk to the sales manager, even though he was in his office, only 20ft away from where I was waiting, he sent his assistant manager to come out to talk to me because the assistant manager said the manager was too busy to handle the situation at this time. So, I explained all the problems I?ve had with the vehicle, which I purchased from them. The assistant manager made copies of my repair bills and told me that he promise he'll try to help me as best as he can and he'll call me back tomorrow (on 04/08/08). Today is 4/10/08 and I haven?T heard from the manager or the assistant manager in regards to this dilemma. Neither one of them has tried to contact me. I strongly believe that if they would have did a diagnostic on the vehicle before they sold it to me, this problem wouldn't even exist.
- Moreno Valley, CA, USA
Front passenger side door had a sharp metal edge on bottom outer corner. The sharp edge sliced the passenger's leg, requiring 25 stitches to close the wound.
- Newburgh, MD, USA
There is no key lock on the passenger side of vehicle. The consumer realized she did not have a key lock on the passenger side door. The consumer had a remote control operated opener installed. Ford informed the consumer they would not be responsible for the extra charge since that factor was part of the design.
- Williamsville, NY, USA
- Temperance, MI, USA