I was recently involved in a front end collision. I was driving a 2002 Ford Taurus SE. I was driving on the freeway doing about 55 mph. A chain reaction of accidents started and I was unable to stop in time to avoid rear ending the car in front of me. Approximate speed at the time of impact was 50 mph. The entire front driver side of the car was destroyed. The problem is the passenger air bag deployed. There was no one sitting in the passenger seat. The driver side did not deploy. I hit the steering wheel hard. The car has been totaled. The chp office, body shop manager, and the insurance adjuster have all said the air bag should have deployed. I was not seriously injured, I.e. nothing was broken, and therefore didn''t seek any medical attention. Short of bruising, soreness, and a couple of scrapes I was fine. I contact Ford about the issue and they gave me the run around and spouted out a bunch of legal banter. I informed them that I was not interested in seeking litigation, I simply wanted a tech to inform me of why my air bag did not deploy, when it most defiantly should have. They again and again gave me the run around, only giving me the padded answers I am sure their legal department advises them to. Feeling as though I will get nowhere with Ford and not knowing hat the ''next step'' is, I am contacting your organization. I have pictures of the accident and can give you more information as requested.

- San Bruno, CA, USA

Vehicle was in a collision while going 50 mph. Consumer's vehicle hit another vehicle from the rear, and front air bags failed to deploy. The consumer sustained injuries from the seat belt.

- Springfield, IL, USA