10.0
really awful- Crashes / Fires:
- 7 / 1
- Injuries / Deaths:
- 9 / 0
- Average Mileage:
- 77,300 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2013 Ford Taurus. While driving 70 mph, the power steering warning indicator illuminated. The contact pulled over, turned off and restarted the vehicle, and the power steering completely failed. The vehicle was towed to an independent mechanic, but was not diagnosed or repaired. The manufacturer was notified of the failure. The dealer was not contacted. The failure mileage was 101,000.
- Waltham, MA, USA
Driving on highway going 50 mph all of sudden my steering wheel gave up. It went left and out to exit up curve. The electric assist light went on and also traction light.
- Garland, TX, USA
Power steering
- Sugar Land, TX, USA
The contact owns a 2013 Ford Taurus. While driving and making a right turn, the steering wheel became difficult to turn. In addition, the power steering assist and traction control warning indicators illuminated. The contact was able to coast the vehicle over to the side of the road and powered off the engine. The vehicle was restarted and was able to be driven safely to the contact's residence. The contact stated that the failure recurred. While at home, the contact powered off and restarted the vehicle; however, the power steering assist warning indicator remained illuminated. The vehicle was later taken to lamarque Ford (located at 3101 williams blvd, suite F, kenner, la 70065, (504) 443-2500) where it was diagnosed that the steering gear needed to be replaced and the software needed to be updated. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to NHTSA. The approximate failure mileage was 181,352.
- Gretna, LA, USA
Takata recalli am the owner of a 2013 Ford Taurus that I bought in 2016. It was a 1 owner no accidents and 36000 miles on it. I was never informed of any recalls by Ford or the dealership. Your website says it was fixed so I cannot see what recall out of the eight it has. I was driving to work one morning doing maybe 15mph around a right hand turn, when my passenger side tire almost fell off from being disconnected at the half shaft and link shaft. My traction stability light came on and I lost call control of the vehicle. I ended up hitting a traffic light. I had minimal cosmetic damage to the vehicle. But due to all of the powertrain work needing to be done from this the bill was over 5000$. I had to claim it on insurance and now I've been paying 5000$ a year or insurance on a car worth maybe 8000. I did not know about these recalls until recently and I am upset I was never notified because if I was doing the speed limit at 55. I would be dead. This is a hide safety concern of mine. I still have the repair bills and for hitting a stoplight at roughly 5mph could not have cause that much damage.
- Dekalb, IL, USA
The contact owns a 2013 Ford Taurus. While driving 60 mph, the contact's steering wheel seized. The vehicle drove into a ditch as the contact attempted to regain control of the steering wheel. The contact and his spouse had to turn the steering wheel together to get the vehicle out of the ditch. A message appeared on the instrument panel indicating "service power steering" and the traction warning indicator illuminated. The contact took the vehicle to value Ford and Chrysler (205 South, state hwy 9, morris, mn 56267, (800) 568-5431) where it was diagnosed that a new steering system needed to be installed. The vehicle was not repaired. The mechanics were awaiting further diagnostic tests. The manufacturer was made aware of the failure and would not assist. The failure mileage was 125,000. The consumer stated the rack and pinion was replace a week later.
- Morris, MN, USA
When driving down my city road around 20 mph, I was braking to turn in a store parking lot then suddenly my power steering when out with a fault code on my dash telling me that the car is in manual steering mode. The car was extremely hard to turn which almost created an accident since I could not turn in time to avoid collision.
- Maumelle, AR, USA
No electronic power steering. Ford had a recall on this issue but it doesn't cover this car by the VIN. But it's the same issue with the recall. I talked to Ford and basically told me sorry about your luck. Is there anything else I can do about this cause I don't have 2500$ to fix their problem. The car only has 61000 miles on it I've been driving around with little to no power steering for four to five months.
- Central Square, NY, USA
The contact owns a 2013 Ford Taurus. While exiting the garage, the steering lost power and then returned to normal. In addition, the "power steering system required maintenance" message appeared. The contact called sioux falls Ford at 605-361-9601 (located at 4901 w. 26th St, sioux falls, sd 57106) and was informed to bring the vehicle in for diagnostic testing. The technician diagnosed and updated the power steering software. The contact was informed that there was no recall for the failure. The manufacturer was made aware of the failure and stated that there was no recall. The vehicle was not repaired. The failure mileage was approximately 95,000.
- Sioux Falls, SD, USA
I stopped for lunch and when I came back out and turned on the car the power steering light came on. I could barely move the steering wheel and it was extremely hard to move the vehicle in any direction. I had my children with me and it was really hot outside so I managed to drive the vehicle very carefully to the nearest walmart supercenter where I could take the children inside and take care of the vehicle. The car got towed to the nearest Ford dealership where they informed me that it would cost me 2200 dollars to fix the problem because my car was not part of the recall NHTSA campaign number: 15V340000. This was extremely upsetting because the recall specifically says what parts of the vehicle are affected but is VIN specific. Ford won't do anything about
- Palm Bay, FL, USA
The power steering went on the car. It is hard to turn at slow speed but a little better at higher speeds. Called Ford after reading about the recall and issues others with similar Ford cards had. For some reason, my car doesn't fall into the similar recall which doesn't make sense.
- Hummelstown, PA, USA
The contact owns a 2013 Ford Taurus. While driving 20 mph, the power steering was faulty and it took excessive force to turn the steering wheel. Also, the check engine indicator illuminated. The contact called hamden Ford of Connecticut (2215 dixwell avenue, hamden, ct 06514, 203-281-7501) and was informed that he would have to pay for the repair since there was no recall. The contact stated that the vehicle exhibited the same symptoms as listed in NHTSA campaign number: 15V340000 (steering). The contact took the vehicle to an independent mechanic who agreed that the vehicle displayed symptoms of the recall. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and did not assist. The failure mileage was 90,000.
- Wallingford, CT, USA
The contact owns a 2013 Ford Taurus. When the vehicle was started, "power steering assist fault" appeared on the instrument panel. The vehicle was driven to an independent mechanic who diagnosed that the power steering control module failed and needed replacement. The vehicle was not taken to a dealer for diagnostic testing. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 106,000.
- Bound Brooke, NJ, USA
Power steering failed. Gave warning message (power steering assist fault) on dash and wouldn't steer. Found out 13 Taurus's built February and before had recall on this (15S18), but this car was made in September. It still has the issue, but no recall.
- Union, IA, USA
The contact owns a 2013 Ford Taurus. After starting the vehicle, the steering wheel became difficult to turn and the power steering assist warning indicator illuminated continuously. The vehicle was taken to mullinax Ford (1551 E semoran blvd, apopka, fl 32703), but could not be diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that there were no recalls. The approximate failure mileage was 121,000.
- Ormand Beach, FL, USA
I own a 2013 Ford Taurus limited. I keep my vehicle well maintained by myself or the mechanic. I have has clunking sounds coming from the passenger side front end. My mechanic replaced both front struts and both sway bar links. The noise had stopped for approx: A week. Noise came back mechanic changed strut saying bad strut. Again have same problem. Details of bad clunking noise.......noise seems to be front left side, I and be parked and move steering wheel 1/4 turn left and right and hear noise. It seems to effect steering at low speeds turning. I travel 500 mile a week for work 98% highways. I have read countless complaints and no one has a solution. From others replacing steering modules, steering unit $2000, strut replacements. Control arms, wheel bearing"?????" need assistance I owe more on my car than its worth and cant afford to keep paying for a problem that has not been determined by Ford or anyone else. I hope accidents do not need to happen before this issue is taken seriously.
- Frederick, MD, USA
The contact owns a 2013 Ford Taurus. The contact stated that the electric power steering failed. The vehicle was taken to kendall Ford of anchorage (190 gambell St, anchorage, ak 99501) where they stated that the vehicle was not included in NHTSA campaign number: 15V340000 (steering). The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 74,701.
- Anchorage, AK, USA
The contact owns a 2013 Ford Taurus. The contact stated that the steering failed intermittently without warning. The steering wheel seized and was very difficult to turn. The vehicle was taken to mathews Ford (175 E main St, norwich, NY 13815, (607) 334-3273) to be diagnosed, but the codes could not be read. The vehicle was taken to an independent mechanic where it was diagnosed that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to work it out with the dealer. The failure mileage was 39,760.
- Hamilton, NY, USA
Have had rattling noise in front end since about 53000 miles. Went thru replacing entire suspension and still no better. Finally it was found that electronic rack and pinion shafts that connect to inner tie rods on both sides are loose and damaged internally. Car is unstable in all driving conditions.
- Georgetown, KY, USA
- Dudley, MA, USA