10.0
really awful- Crashes / Fires:
- 7 / 1
- Injuries / Deaths:
- 9 / 0
- Average Mileage:
- 79,008 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
2013 Taurus w/ 82,000 mi -in my driveway, I turned on car, got the power steering assist light, and no steering control - doesn't turn either way. There is a recall for this problem on the 2013 Taurus, but not on my VIN. I called Ford 1-866-436-7332, was given a case number and told to hold on to repair receipts in the case a new recall is issued and my VIN is included. I'm not very hopeful I will ever get reimbursed. I haven't repaired it yet, but will have to since I need my car. I'm terrified of the cost to repair.
- Woodward, OK, USA
Car was stationary in my driveway..I started the car to pick up groceries, the power steering assist warning light came on. Theres no power steering, having car towed to dealership. Was informed my car cannot be serviced until Dec 19 2019.
- Pataskala, OH, USA
Power steering stopped can not turn wheel.vehicle was being driven on NJ turnpike
- North Bergen, NJ, USA
Total loss of power steering
- Zanesville, OH, USA
Steering is intermittently extremely difficult, hard to steer. Worse when cold or starting out.
- Lake Forest, IL, USA
The contact owns a 2013 Ford Taurus. The contact stated that the electrical power steering malfunctioned again and the traction control and power steering warning indicators illuminated. In addition, the turn signals failed to operate. The failure occurred intermittently over the past three years. Seelye Ford of kalamazoo (3820 stadium dr, kalamazoo, mi 49008, (269) 375-3820) stated that the vehicle was not included in NHTSA campaign number: 15V340000 (steering). The vehicle was also taken to an independent mechanic who stated that the power steering module part of the steering rack needed to be replaced. The contact planned to have the repairs performed by an independent mechanic. The manufacturer stated that if the contact filed a complaint with NHTSA, he could file for reimbursement if a recall were issued. The failure mileage was 98,000.
- Portage, MI, USA
June 2 2015 complaint #15V340000, loss of electric power steering assist. Our Taurus is doing the exact same thing but is not in the recall.
- Clinton, OK, USA
The contact owns a 2013 Ford Taurus. While starting the vehicle, the steering wheel was difficult to turn and became inoperable. In addition, the power assist fault message was displayed. The vehicle was taken to an independent mechanic who informed the contact about the diagnostic fees. The contact called tommie vaughn Ford (1201 N shepherd dr, houston, tx 77008, (832) 648-3596), but the vehicle was not diagnosed or repaired. The manufacturer was contacted and did not assist. The contact stated that the failure was similar to what was listed in NHTSA campaign number: 15V340000 (steering). The failure mileage was 155,000.
- Houston, TX, USA
Power assisted steering fails to work. Steering becomes too stiff to turn the steering wheel in either direction.
- Rose Hill, KS, USA
Car cranks but will not start. Replace fuel control 5 times but when replaced this last time it will not start. It would die in traffic and I would have to try and get to the shoulder of the road to get it started again. Power steering assist failed indicator light comes on and I have no power steering. I'm very unhappy with this car. Bought it brand new and have talked with Ford Motor Company but they say mine is not included in recall. 111,000 miles. Help me please! fuel control module went out first time in 2017 and this month which is October makes 5 times replacing it.
- Ripley, MS, USA
The contact's husband owns a 2013 Ford Taurus. When the driver started the vehicle and began to pull out of the driveway, the power steering assist fault warning indicator illuminated and the power steering failed. The driver stopped, turned off the vehicle, and waited a few minutes before restarting the vehicle. Once the vehicle was restarted, the power steering resumed normal operation. The contact stated that the failure occurred multiple times when starting the vehicle and a few times once the vehicle had been driven for a few minutes. The contact called magic city Ford Lincoln (located at 809 williams rd ne, roanoke, va 24016, 540-345-0911) and was informed that the vehicle was not included in NHTSA campaign number: 15V340000 (steering). The vehicle was not diagnosed or repaired; however, an appointment was scheduled to have the vehicle diagnosed within a few days with a certified mechanic. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in the recall. The contact was referred to NHTSA to file a complaint. The approximate failure mileage was 123,619.
- Goodview, VA, USA
Steering is extremely loud and rough. During turns, the steering wheel locks up and requires an extreme amount of force to return to "natural" position. Due to the steering locking, there has been one collision thus far. I have had three technicians look at my vehicle and due to the issues I am having they recommend that I "avoid usage at all costs". Ford knows of this issue and has a field service action (fsa) open because of the electric power assisted steering (epas) failing. This is under fsa number 15N01. When going to a Ford dealership the service manager stated that the recall could not be fulfilled because no power steering control module (pscm) or epas diagnostic trouble codes (dtc) has been thrown. The manufacturer recall 15S18 supplement #2 states that "this safety recall involves reprogramming the power steering control module (pscm), or replacing the steering gear only if there is evidence that certain diagnostic trouble codes (dtcs) exist or were previously set, but are no longer present." This was ammended from the previous supplement.
- Saint Clair Shores, MI, USA
I turned on the car and the warning message appeared. Power steering assistant issue, I pressed ok and tried to drive but had no control of steering, luckily I was not on a major highway when this occurred.
- Conroe, TX, USA
While driving, the power steering diagnostic trouble codes (dtc) came on my dash board and the car was almost unbearable to steer. I tried to drive the car to a shop, the car reverted to manual steering and eventually when I turned it off in the parking lot next to the shop, it died and would not start. I had to have it towed to the nearest repair shop where they replaced the entire electronic steering gear assembly module. This was a safety hazard as I was in the middle of driving on the highway while it happened.
- Lake In The Hills, IL, USA
This VIN is not included in the June 2, 2015 recall for loss of electric power steering assist. It is doing the exact thing that the recalled ones did.
- Clinton, OK, USA
Steering power went out, steering light came on. Went to pull out of parking lot and steering got real hard. I turned vehicle off and turned back on and it fixed the problem. (this was about 3 weeks ago). Today I had to replace the battery and after I replaced the battery and starting the vehicle the same problem happened again with the steering, but this time the steer3light stayed on and it is hard to turn.
- Weslaco, TX, USA
The contact owns a 2013 Ford Taurus. While operating the vehicle, the power steering failed and caused the steering wheel to become very difficult to turn in either direction. During the failure, the message 'power steering assist' displayed. The vehicle was towed to an unknown dealer who diagnosed that the steering software was faulty. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 177,000.
- Victorville, CA, USA
Started losing steering control at highway speeds. Traction control light came on so I slowed down to control vehicle. Had it towed into dealership. Dealer said the electronic controls to steering were locked up and had to be replaced along with the pinion and rack. Dealer and Ford claim there is no recall. The below recall information from the NHTSA describes exactly what was wrong, was fixed by dealership but I was charged $2,412 to replace parts rather than download new codes to fix the issue. Summary Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln mkz hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford flex, Lincoln mks, and Lincoln mkt vehicles equipped with a 3.5L gtdi engine and 2013 Ford Taurus, Ford flex, Lincoln mks, and Lincoln mkt vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault. Consequence if the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash. Remedy Ford will notify owners, and dealers will check the power steering control module (pscm) for diagnostic trouble codes (dtc). If dealers find any loss of steering assist dtcs, the steering gear will be replaced, free of charge. If, no codes are found during the pscm inspection, the pscm software will be updated, free of charge. The recall is expected to begin July 20, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18. Notify owners may also contact the National Highway Traffic Safety Administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
- Indianapolis, IN, USA
This VIN is not in the recall. June 2, 2015. Campaign #15V340000. Our car is doing the exact same thing and Ford won't do anything. They say you have to recall it first.
- Clinton, OK, USA
- Menisee, CA, USA