The contact's grandfather owns a 2013 Ford Taurus. The contact stated that the power steering assist had failed to operate with the "Power Steering Assist Fault" message displayed. The contact stated that excessive force was needed to steer the vehicle. The vehicle was taken to a dealer, and the contact was provided with the cost for the diagnostic test. The contact declined to pay for a diagnostic test. Upon investigation, the contact discovered and linked the failure to NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not included in the recall. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 154,000.

- Selma, AL, USA

The contact owns a 2013 Ford Taurus. The contact stated that while driving at various speeds, there was white-colored smoke coming from the engine compartment. The contact replenished the coolant fluid soon after noticing the smoke. The following day, the contact stated that while driving at various speeds, the steering wheel became firm, and excessive force was needed to turn the steering wheel. The -??Power Steering Assist-?? message was displayed on the instrument panel. Two unknown dealers were notified of the failure and the contact was informed that there were no recalls on the vehicle. The vehicle was not diagnosed or repaired. Upon investigation, the contact discovered NHTSA Campaign Number: 15V340000 (Steering); and linked the failure to the recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 139,000.

- Paterson, NJ, USA

The contact owns a 2013 Ford Taurus. The contact stated while driving at various speeds and making a turn, the steering wheel pulled in the opposite direction. The -??Service Stabili-trak-?? message was displayed. The contact stated that the failure had been recurring while driving. Two unknown dealers were notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 115,000.

- Indianapolis, IN, USA

The contact owns a 2013 Ford Taurus. The contact stated while driving 30 MPH, the power steering assist failed to operate as needed, and the steering wheel became firm and difficult to maneuver. Upon restart of the vehicle, the -??Power Steering Assist Fault-?? message was displayed on the instrument panel and excessive force was needed to steer the vehicle. Upon investigation, the contact discovered NHTSA Campaign Number: 15V340000 (Steering); which was linked to the failure; however, the VIN was not included. The local dealer was contacted and the contact was informed that the VIN was not included in the recall. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 95,000.

- Martinsburg, WV, USA

My 2013 Ford Taurus SHO has been having power steering assist faults at startup for a while, it would not let me turn the wheel even with great force (higher than pre-power steering cars). I would be able to restart the car and have the issue go away immediately like nothing happened. These faults happened randomly and usually weeks or months apart. This past weekend the fault happened while I was driving around a bend at 45mph and I lost steering as it essentially locked the steering wheel in place and felt as if I would break something rather than it being just unassisted, manual steering. And as mentioned this occurred while I was still driving, but I was able to come to a stop safely this time. Had it been just 30 seconds before I would have crashed as I wasn't able to steer at all, no matter the speed as I slowed down. This issue is similar/identical to recall 15V340000 which should cover this vehicle but for some reason doesn't when looking up by VIN.

- New Braunfels, TX, USA

The electric power steering has gone out. I am experiencing the exact same problem as other ford Taurus of the same year, make and model that have had recalls on the electric power steering.

- Pearl, MS, USA

The contact owns a 2013 Ford Taurus. The contact stated while driving 40 MPH, the vehicle lost power steering functionality. There was no warning light illuminated. The contact pulled to the side of the road. The contact turned off and restarted the vehicle, and the power steering functionality returned. The contact drove to the residence, where the steering wheel seized. An independent mechanic diagnosed the vehicle at the residence. The mechanic determined that the electric power steering gear had failed and needed to be replaced. The dealer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 150,000.

- Lagrange, GA, USA

When you go to steer it just like it locks up and cant steer, have to turn the car off and start back up and it works, happen to me twice, no worries at all, very scary.

- Hagerstown, MD, USA

The contact called on behalf of his daughter who owns a 2013 Ford Taurus. The contact stated that while his daughter was driving at an undisclosed speed, the power steering assist warning light illuminated. The contact stated that the power steering was inoperable, and the vehicle was difficult to steer. Additionally, the contact stated that the steering wheel was extremely firm. The failure occurred while the contact's daughter was driving on the highway. The vehicle was driven over to the shoulder of the roadway. The vehicle was then driven to the contact's residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair was not covered under recall. The failure mileage was approximately 109,134.

- Providence, RI, USA

I was driving down the road about 50 mph when all of sudden my steering wheel locked up was nearly impossible to turn I had to try to keep it on the road and slow down as quickly as I could it took all my force to turn the wheel and it was not turning like it normally did it would like skip a beat and not really turn the wheel this is a common problem with 2013 ford taurus some are recalled mine However was not but after searching the web many other people have the same issue but not covered under the recall but exactly the same issue now ford turned a recall into a customer satisfaction program However I am the 2nd owner of this car was never notified by ford or the original owner of the customer satisfaction program so apparently they turned a recall into a csp and if it's past 10 years or 150 thousand miles ford will no longer fix it as I said before I was never notified by ford or the original owner this has caused 16 accidents all together almost caused me to crash I have seen many post of people doing 60 plus mph around a corner and lose steering causing a an accident these cars are not safe on the road with these steering racks it's a dangerous recall ford should have to cover it wether it's been 10 years or 150 thousand miles I'm the 2nd owner never notified I can't afford 3 grand just for the rack I can't get to work now because I live in the middle of no where and ford refuses to fix the problem this easily could have caused a head on accident killing me and the other people involved in the collision with iver 16 accident and 4 of them having injuries and not being notified of this issue I feel as it should be fixed by ford and a recall can't be turned into a csp with a restriction on how many miles or years u can have or they don't have to fix there own recall now im without a car without a job and ford refuses to fix the problem they know they created this is super dangerous and could lead to many more accidents please look into this

- Jefferson, ME, USA

The contact owns a 2013 Ford Taurus. The contact stated that while in reverse(R) and reversing down a driveway at approximately 2 MPH, the power steering module fault warning light illuminated. The contact stated that the steering wheel seized, and the contact was unable to turn the steering wheel to the left or right. The contact had not taken the vehicle to a dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 15V340000 (Steering). The failure mileage was approximately 92,000.

- Villa Ridge, MO, USA

The contact owns a 2013 Ford Taurus. The contact stated while driving 20-25 MPH, the vehicle lost power steering functionality, and the steering wheel seized. There was no warning light illuminated. The contact was able to pull to the side of the road by using physical strength to steer the vehicle. The vehicle was towed to the dealer, where it was diagnosed that the steering gear assembly had failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was 162,892.

- Lafayette, CA, USA

The contact owns a 2013 Ford Taurus. The contact stated that while driving at an undisclosed speed, she became aware that the electric power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The power steering assist warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering), but the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 112,000.

- Alvin, TX, USA

Electrical power assisted steering (epas) has failed making the vehicle undriveable. This is a common problem with this, and many other vehicle models of this age.

- Lyman, SC, USA

Sudden electronic power steering complete failure at 55 mph around a turn nearly causing an accident

- Elizabeth, CO, USA

Was driving and my electrical power assist came on and I ran off the road twice because I had no steering. So I eventually got it home and called Ford and talked to a rep and they said there is a recall but it is VIN sensitive. But of course my vin wasn-??t one in the recall. Which is crazy because it has all the symptoms as the recall but won-??t cover mine. I could have been really hurt as well as my daughter and it-??s just crazy if there-??s a recall then it should cover all the vehicles with in the year and model. Not just certain ones especially when I have same exact symptoms as recall

- Kokomo, IN, USA

The contact owns a 2013 Ford Taurus. The contact stated that while driving at various speeds, the -??Power Steering Assist Fault-?? warning light illuminated, and the steering wheel became very firm and difficult to maneuver. The contact was able to pull the vehicle to the side of the road and turn off the vehicle. The contact stated that after restarting the vehicle, the steering started working properly. The contact stated that the failure was intermittent. The local dealer was contacted; however, no assistance was provided since the vehicle was not under recall. The contact stated that while researching online, she became aware that there was an unknown open recall related to the failure; however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 97,000.

- Milford, DE, USA

Power steering died out and is not working

- East St.Louis, IL, USA

The contact owns a 2013 Ford Taurus. The contact stated that while driving in reverse at slow speeds, the contact felt an abnormal sensation from the steering wheel, after which she became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The power steering assist warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the steering rack and pinion. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 150,000.

- Princeton, WV, USA

The contact's mother owns a 2013 Ford Taurus. The contact stated that upon starting the vehicle, the "Power Steering Assist Fault" message was displayed. The contact stated that excessive force was needed to steer the vehicle due to the failure. The contact called the local dealer and was informed that the vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 156,000.

- Sioux Falls, SD, USA