The contact owns a 2014 Ford Taurus. The contact stated that the vehicle failed to start. The vehicle was towed to the residence. The vehicle was then towed to an independent mechanic, where the fuel pump was replaced; however, the failure persisted. The mechanic replaced the fuel pump control module and relay, and the vehicle started. The vehicle was repaired. The dealer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 16V621000 (Fuel System, Gasoline). The manufacturer was notified of the failure and a case was filed. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 122,325.

- Ball, LA, USA

The contact owns a 2014 Ford Taurus. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. No warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed the vehicle and determined that the fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The contact related the failure to NHTSA Campaign Number: 16V621000 (Fuel System, Gasoline) however, the VIN was not included in the recall. The failure mileage was approximately 58,800. The VIN was unavailable.

- Mattoon, IL, USA

The contact owns a 2014 Ford Taurus. The contact stated that while driving approximately 25 MPH, the vehicle suddenly stalled, and the engine would not restart. The vehicle was towed to the local dealer who diagnosed that the fuel pump module had failed and needed to be replaced. The fuel pump module was replaced, and the failure was remedied. The manufacturer was also notified of the failure. The contact was informed that the vehicle was not included in NHTSA Campaign Number: 16V621000 (Fuel System, Gasoline). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 68,000.

- Canton, OH, USA

The contact owns a 2014 Ford Taurus. The contact stated the vehicle failed to start without warning. The contact called sheehy Ford of marlow heights (5000 auth rd, marlow heights, md 20746, (301) 298-0793) however, the vehicle was not diagnosed nor repaired. The contact stated the failure was like that of NHTSA campaign number: 16V621000 (fuel system, gasoline). The manufacturer was not contacted. The failure mileage was approximately 61,000.

- Washington, DC, USA

The contact owns a 2014 Ford Taurus. The contact stated that while attempting to start the vehicle, the key was turned to the start position however, the vehicle failed to start. The vehicle was towed to bob tomes Ford (950 S central expressway, mckinney, tx 75072, (888) 485-3971) to be diagnosed. The contact was informed that the divers fuel pump module failed and needed to be replaced. The repair was still pending. The contact referenced NHTSA campaign number: 16V621000 (fuel system, gasoline) as a possible solution to the failure however, the VIN was not included. The manufacturer was made aware of the failure and confirmed that the VIN was not subjected to a recall. The failure mileage was approximately 194,000.

- Anna, TX, USA

2014 Ford Taurus. Consumer writes in regard to safety recall for fuel pump driver module and VIN was not included in recall. Consumer believes recall should be extended to their vehicle and reimbursed for repairing defective part.

- Dallas, TX, USA

My car was driving fine on Monday night with no problems noted. On Tuesday morning upon getting ready to leave for work, my car stationary sitting outside the house. I tried to use the push button to start the car as I always do but the car only made starting noises, it never cranked. At first, I thought maybe my battery was dead but it is getting charge. It wasn't the key fob malfunctioning either. I tried multiple times to crank the car but it will not start. The gas gauge showed a low fuel light so gas was added just to make sure that it wasn't too low to register. That did not work, either. I believe something is wrong with the fuel pump as there is a recall out on other cars like mine.

- West Monroe, LA, USA