The contact owns a 2020 Ford Transit. The contact stated that while attempting to drive from a complete stop, the vehicle briefly hesitated before suddenly jolting forward, prompting the contact to pull over to the shoulder of the roadway. The vehicle returned to normal functionality, but the failure became a regular occurrence. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 136,000.

- Winter Park, FL, USA

In march 2024 my vehicle unexpectedly cutoff on [XXX] heading into wash. Dc. Called a tow to my mechanic and had the alternator and battery replaced. Mechanic noticed that the vehicles battery light remained and investigated further. After amonth in the shop we observed that components were utilizing battery power when the system should be off. We heard mechanical diagnostic sounds, and the battery would not maintain a charge after being driven. Upon getting it home and a day later upon jump starting again and when i began to turn the wheel, a violent jerking response came from the steering column. Cheched the dash and several popup windows had to be closed. AWD, BATTERY, and low fuel. There was also the wrench light on the dash itself. Went on the Ford forum and many others were describing the same issues, mainly battery drain. I thought i had disconnected the cargo area lights only to find out i did disconnect part but not them all only to further discover Ford engineered the vehicle where most of the features that were described in the forum not so accessible such as the fuse panel 'fuse 32' because theres no clear indication of where that is exactly on the diagrams. Ive have pretty much used the vehicle on occasions where im moving my equipment. As of september, i received a letter from fords "Customer Satisfaction Program" in which i responded only to be told from Bannister Ford that the Software Update that would fix High-Torque launches would not be installed because the battery light was on. Now to me, this sounds like a catch-22 because the issue is with their electrical design where if one problem occurs they have a fix but you wont get it until you fix the prom (ideally with them). all the while I'm setting up the appointment im being served ads for add-on services. Its october 2024 and i am just sick of this van. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Temple Hills, MD, USA

The contact owns a 2020 Ford Transit. The contact stated while starting the vehicle and shifting into drive, the vehicle failed to accelerate. There was no warning light illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the transmission coolant was leaking, and that the transmission needed to be replaced. The contact was advised to contact the local dealer. The dealer was contacted and advised that there was a service bulletin for the failure, but the VIN was not included in the service bulletin. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle needed to be diagnosed. The contact was also informed that there was no recall on the VIN for the failure. The failure mileage was 95,000.

- Olney, MD, USA

The contact owns a 2020 Ford Transit. The contact stated while driving 60 MPH, the check engine warning light illuminated. Additionally, the vehicle would not shift out of gear. The vehicle was taken to the local dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was then taken to an independent mechanic. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to NHTSA. The failure mileage was approximately 150,000.

- South Holland, IL, USA

1. 10 SPEED ELECTRIC TRANSMISSION - When traveling at a lower speed when approaching a turn (10, 15, 20, 25mph); when you release the accelerator to make the turn, and then begin to apply pressure to the accelerator to move forward, the transmission has not selected a gear and no acceleration occurs. This leaves the transmission between gears (neutral momentarily) and the vehicle has no power to move forward. It has happened on several occasions and I believe it places the driver in a dangerous position to not maintain power to the drive train. 2. FRONT SEAT ADJUSTMENT RAILS - The two rails on each seat are irregular shaped heavy metal rails which the seat assembly slides back and forth on. When getting into the truck (stepping up and moving your legs around the outside corner of the seat), the sharp metal end (painted) scrapes, scratches, or lacerates your calf, as you get in. This has happened on several occasions to me as the driver, and more than several occasions to my wife; who has the seat adjusted further back, thus exposing more of the metal rail to contact with her leg. In my owner's manual, diagrams show an plastic end cap on the front portion of the rails. They are not installed on the 2020 (actually 2021) model. I spoke to the Ford parts department. They are available for earlier model vans (2017, 2018 as an example) but, they are not available for the 2020 model. The price for me to purchase the "plastic" injection molded end caps to prevent future injury are $96 FOR EACH END CAP! Plus tax, over $414. If they were installed on previous models, why not the 2020 model? Injuries are minor but, they are injuries because of a part deletion/omission by Ford Motor Company.

- Pembroke Pines, FL, USA

Driving 30 MPH engine starting revving up to 4000rpm and very loud! Stalled out and wouldn't start, 3 times during a 5 minute drive.

- Edison, NJ, USA

Driving vehicle on the road and experience transmission slipping, about an hour later it started making whining noise, then gear shifted and vehicle skid. Started making light grinding noise while shifting gears. After cooling, van would shift gears but not move, including reverse. Took to dealership and they said van had a transmission leak. Van did not have any evidence of leakage, from puddles under vehicle to any trail of fluid or mess when inspecting under vehicle. Had the van for less than 30 days and they say 10 quarts of oil leaked! there is no transmission fluid on my driveway at all!

- Wailuku, HI, USA

When starting the car, I hear popping noises sounding like a spark plug and or a tap/pop noise. I hear the noise every couple of days during startup, driving, and at idle.

- Memphis, TN, USA