In march 2024 my vehicle unexpectedly cutoff on [XXX] heading into wash. Dc. Called a tow to my mechanic and had the alternator and battery replaced. Mechanic noticed that the vehicles battery light remained and investigated further. After amonth in the shop we observed that components were utilizing battery power when the system should be off. We heard mechanical diagnostic sounds, and the battery would not maintain a charge after being driven. Upon getting it home and a day later upon jump starting again and when i began to turn the wheel, a violent jerking response came from the steering column. Cheched the dash and several popup windows had to be closed. AWD, BATTERY, and low fuel. There was also the wrench light on the dash itself. Went on the Ford forum and many others were describing the same issues, mainly battery drain. I thought i had disconnected the cargo area lights only to find out i did disconnect part but not them all only to further discover Ford engineered the vehicle where most of the features that were described in the forum not so accessible such as the fuse panel 'fuse 32' because theres no clear indication of where that is exactly on the diagrams. Ive have pretty much used the vehicle on occasions where im moving my equipment. As of september, i received a letter from fords "Customer Satisfaction Program" in which i responded only to be told from Bannister Ford that the Software Update that would fix High-Torque launches would not be installed because the battery light was on. Now to me, this sounds like a catch-22 because the issue is with their electrical design where if one problem occurs they have a fix but you wont get it until you fix the prom (ideally with them). all the while I'm setting up the appointment im being served ads for add-on services. Its october 2024 and i am just sick of this van. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Temple Hills, MD, USA

While riding through a Walmart parking lot the power steering went out. I managed to manuever to a nearby Ford service station. While there awaiting service I read online that this make and model looses power steering. The Blog suggested turning off the vehicle and restarting it. I went back to my vehicle and started it and the power steering had returned. I was 5.5 hours away from home but when I got home I parked it until I could get it to the dealership. It has been at the dealership for 10 days and just last night the dealership told me that the vehicle has water and sand in it and that that is what is causing the problems with the vehicle. I have never been in water or sand in this vehicle.

- Rio Hondo, TX, USA

2020 Ford Transit high roof.upon starting van 'steering assist fault service required'message came up.steering was very difficult.waiting about 5 minutes message was gone.vehicle with only 11K miles

- Wallington, NJ, USA

Since purchasing the van, the steering wheel has occasionally felt sluggish and heavier to turn at certain times than others. The final time it was nearly impossible to turn and felt almost locked, which is obviously a huge safety issue. This has occurred while starting the engine at random times and impedes driving and overall safety as it seems to come and go as an issue. This has occurred both while stationary and while in motion.

- Cypress, CA, USA

Upon starting the vehicle in the driveway a steering assist warning showed in the vehicle information area. It was stationary. The power steering did not function and the steering wheel was extremely difficult to turn. Next day started vehicle without steering assist warning appearing and the power steering was apparently working again. Moved vehicle to the street so it can more easily be driven to the mechanic if problem re-occurs. The vehicle is unreliable with this potential problem and has to sit idle and until this problem is rectified.

- Downersgrove, IL, USA