10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 44,038 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
It was April 2016 when my car started running erratically (lose power, add power) and I instantly took it in. It was diagnosed with "rusty" plugs and coil; replaced for $845 and at 33,310 miles. Next time I drove it, rough, and high then low power. It "drove" itself, surging at a high rate of speed, then stalling. Very scary. The dealer's diagnosis? the windshield washer nozzle gaskets had not been installed, so they "leaked" downhill onto the engine. Apparently, Ford knew or came to know this was a problem with many tcs, but they chose not to inform buyers. The gaskets cost $69.50. Without this knowledge and having improperly installed gaskets, I paid $845.15 plus $971.13. At 33,402 miles. Yes it ticks me off; I am a disabled senior and I need this car for my dogs and my disability scooter. Boo on Ford. And indeed, when I was pointed uphill parking in a parking lot, my car surged - headed straight for a car. Thank goodness I was headed uphill and was able to stop the vehicle... after having paid $845.15 before realizing the problem was not fixed and adding the additional $971.13 beginning the next day. (if anyone needs them I can take docs to store to scan and upload.)
- Seattle, WA, USA
The contact owns a 2010 Ford Transit connect. The contact stated that while driving 60 mph, the accelerator failed to respond to acceleration attempts and the vehicle stalled without any warnings. The contact also mentioned that the temperature gauge indicated that the engine was overheating. The vehicle was towed to a dealer where the mechanic stated that the windshield gasket and three coils needed to be replaced. The vehicle was not repaired. The manufacturer was notified. The failure mileage was 21,000.
- Lake Stevens, WA, USA
The vehicle was parked in a security enclosure by early evening on Saturday Sept. 29. at approximately 1:30 am on Sunday morning, a neighbor living adjacent to our office facility called 911 reporting that the vehicle was on fire. Sacramento metro fire responded and put out the flames. A fire investigator was called out to look at the scene. It was the investigator, S opinion that the fire was not arson related as there were 3 other company vehicles parked in very close proximity and were not themselves damaged by separate incidents of fire. No forensic investigation was pursued.
- Sacramento, CA, USA
- Marietta, GA, USA