10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 23,836 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2016 Ford Transit connect. While driving 60 mph, the vehicle lost power and misfired. Once restarted, the vehicle worked as designed, but all the instrument cluster indicators were illuminated. The contact called magic city Ford Lincoln (809 williamson rd ne, roanoke, va 24016, (540) 345-0911) and informed them of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 45,000.
- Goode, VA, USA
The contact owns a 2016 Ford Transit connect. While driving various speeds, the coolant leaked and the contact heard abnormal noises underneath the hood. There were no warning indicators illuminated. Banner Ford of monroe (6300 frontage rd, monroe, la 71202, 318-388-3300) diagnosed and repaired the radiator hose due to the coolant leak. The dealer diagnosed that the motor needed to be repaired. The motor had not been repaired and the failure continued. The manufacturer was made aware of the failure. The failure mileage was 62,000.
- Monroe, LA, USA
The vehicle in motion all of a sudden on fire and burned and reduced to charcoal ed frames. All equipment, tools, and parts for ac and home remodeling burned. Driver escaped in time with no visible injury. Police had it towed to their impound lot.
- Houston, TX, USA
Van went into "limp" mode while driving on busy roadway. Towed to Ford dealer. Throttle body replaced. Dealer listed "recall 17B28". I had not received recall notice. Contacted Ford. Advised: "your patience is greatly appreciated. I was able to verify that you do have program 17B28 titled electronic throttle body replacement open on your vehicle. This is actually not a recall, but a customer satisfaction program (csp). Under this csp, Ford Motor Company has authorized your dealer to replace the electronic throttle body free of charge (parts and labor) under the terms of this program. This csp is active until September 30, 2018, regardless of mileage." I had not been notified of this program or the defect which would immobilize my van while driving. This is very dangerous to loose power in heavy traffic. Moreover, as a senior female who often drives alone at night, could lead to stranding. Why isn't Ford required to either recall the throttle body or notify customers they need to have it replaced? attaching repair document. Dealer service department not only listed this as a recall, but told us it was a recall. We insisted we had not received notice and contacted Ford. The above statement was made during a "live chat" today at 2:30 P.M. repair paperwork attached.
- Ponce Inlet, FL, USA
Driving in cruise control at 60 mph on level ground the engine violently stopped as if the vehicle was put into reverse. Mil lights come on along with separate notice to have engine serviced. After coasting to a stop, switched the ignition to the off position and waited a few seconds and attempted a re-start. Re-start successful. Odometer reads 9500 miles. Local dealer not available on Friday afternoon to read obd trouble code. Appointment scheduled for the next available time- Wednesday am.
- Monroeville, OH, USA
Engine fault service now message appears, SRS, traction control, and information warning lights illuminate. Vehicle looses power, the accelerator pedal in non responsive, and engine begins very rough idle. Have experienced this issue twice in three days on the freeway at speeds of 65-70mph. After coasting to the side of the road and coming to a complete stop, turning the vehicle off and then back on seems to correct the issue long enough to drive to the dealership. Vehicle was purchased new in June of 2016. Currently has 13,100 miles on the odometer.
- Petaluma, CA, USA
Vehicle has 17,888 miles on the odometer. While the vehicle was in motion at 40 mph the motor stumbled, lost power, and the check engine light illuminated along with a message stating there was a system fault and to service the engine now. I rolled to a stop, turned off the vehicle, attempted a restart and the vehicle ran as normal. The next day, while cruising at 70 mph on the highway, the vehicle stumbled, lost power, and the check engine light illuminated along with a message stating there was a system fault and to service the engine now. This time, while on the highway, was very dangerous. I could not move the vehicle under its own power and I was rapidly losing speed. I luckily managed to pull over onto the shoulder where I turned off the vehicle, then restarted it. Drove as normal after the restart. Dealership identified the issue was the electronic throttle body malfunctioning. Personal research revealed that this is a widespread issue. This issue is dangerous for the owner of the vehicle and for other drivers. I could have been rear ended on the highway quite easily because my vehicle did not have any power to move, just the remaining momentum to keep it moving. I fail to see how so many of these failing electronic throttle bodies are still in use when there is clearly danger to consumers.
- Colorado Springs, CO, USA
The contact owns a 2016 Ford Transit connect. While driving on the highway, the vehicle lost power and would not restart. The vehicle was towed to the dealer where they diagnosed that the throttle body needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 8,000.
- Cutler Bay, FL, USA
While driving at an estimated and constant 70 mph on the highway, the car beeped and "engine malfunction" displayed on the dashboard. The vehicle then suddenly lost power and began to shake violently. The smell of burning oil was present in the cabin. Given the speeds, this was dangerous. I had to coast across a lane of traffic and come to a stop in a grassy area to avoid blocking the highway. Had there been traffic, this would have been impossible. The car at the time was approximately three months old. The car had to be towed to a dealer. The dealer is repairing the car and has indicated that the throttle body needed to be replaced (under warranty). The dealer asserts the cause of the burning oil smell was that the car was due for an oil change.
- Storrs, CT, USA
The contact rented a 2016 Ford Transit connect. While driving 65 mph, the vehicle stalled and a chime sound alerted three times. The contact was able to maneuver the vehicle to the shoulder of the road. Once restarted, the vehicle corrected the failure. The contact stated that the vehicle exhibited the failure once more after approximately an hour more of driving. The vehicle was a rental vehicle and was taken back to the dealer. The manufacturer was not made aware of the failure. The failure mileage and VIN were unknown. Updated 07/14/16 updated 08/03/16.
- Shirley, IN, USA
- Oakland, CA, USA