Vehicle was taken into the Fleet Division of Joe Cooper Ford on or around March 30th 2023 for the Active Windshield recall. On that visit, they were notified that the windshield had already been replaced by Safelite on March 18th 2021 due to a crack that compromised the windshield's integrity. After the vehicle being in their possession for ~13 days, they stated that all they needed was a copy of the invoice and that the recall information would be sent to Ford and the recall alert cleared. I provided a physical copy at the same time I picked it up and as of this moment the recall still has not been cleared. This is a fleet vehicle, so I am notified regularly that I still have not had this taken care of. I called Joe Cooper back on two occasions to check up on the status, with the last time being July 3rd, 2023 in which they requested I email copies of the Safelite Invoice again. Attached is the Invoice from Joe Cooper as well as the invoice from Safelite confirming full windshield replacement using an aftermarket Fuyao windshield. I cannot get an answer as to why there is a hold up so I cannot tell if this is an issue on Ford's part or the dealership. I am, however, looking to resolve this issue.

- Oklahoma City, OK, USA

Need to replace swollen lug nuts on the vehicle. If I were to have a flat on the highway the tire would not be able to change it because the lug nuts are too big. No wrench will fit it. Service man said because the nuts are a 2 part lug nut, moisture gets in and make the nuts swollen and they get to big to take off with the wrench. Is the part defective? Advice me the cost from the dealer to replace. I read that the possible cause is tightening the lugs too tight. Not using the proper torque when changing tires. I have only Ford work on my car and they know it-€™s defective because it happened to my husband-€™s car and they covered it. They should be replaced by Ford. It-€™s DEFECTIVE. Thank you!

- Franklin, WI, USA

Opened the rear hatch and when I go to close the rear hatch it does not latch.

- Coatesville, IN, USA

Shifter cable bushing failure. Car is stuck in gear, won't start because it says it is in drive.

- Indianapolis, IN, USA

1. panoramic roof glass panel improperly bonded 2. door latchs improperly repaired

- Soquel, CA, USA

I was driving on the highway business 85 heading to work, I was traveling 65mph my van suddenly started to slow down, as I'm trying to pull over onto the side of highway my front brakes locked up nearly causing an accident, there was a burning smell coming from the front passenger wheel, towed the shop they changed brakes, brake calipers and caliper hose I drove it and a week later I was driving and the front brakes locked up again.

- Jamestown, NC, USA

1. stationary or in motion: The top of the front windshield seems to be losing its seal because when water is poured or when it rains, it enters the car and falls onto the dashboard. Also, the plastic box that stores the rear view window and which is attached to the windshield gets filled with rain and drips down the window. 2. in motion, on a gradual hill and up: From day one, the car would not shift up on a downhill, even a slight hill. It revs in the 2nd gear and rev until it would jump into third after revving in a lower gear for 2-4 minutes. I took it to 2 dealerships (one in Tacoma, wa, and the other in marina Ford) and they said they couldn't repeat the problem even though I had plenty of video of it. 3. stationary or in motion: Lcd screen sometimes stops responding for no particular reason. You have to turn car off and on again to get a response.

- Pacific Palisades, CA, USA

The sunroof shattered

- Hendersonville, NC, USA

After completion of an unrelated safety recall on lock latch install. I noticed that the shift light was blinking on & off. A shot time later, the vehicle when into park while in motion off rt. 15 in the town of gordonsville, Virginia. The vehicle would not shift from park and the shift light would not illuminate as it normally would. This event nearly caused me to have an accident. I had the vehicle towed to the place of purchase at madison Ford in madison Virginia. The towing company/firm had to drag the vehicle onto the flat bed truck.the vehicle would not shift out of park.

- Reva, VA, USA

Extreme windshield leak have tried to get Ford to fix. They reffed me back to the dealer. Leak all down the front around the roof. Water literally pours in and I can not drive on a rainy day. Have to car max dealer twice and they still

- Memphis, TN, USA

As the vehicle was accelerating uphill at about 40 mph, the driver blacked out or lost consciousness and drove directly in to a large gazebo in the city square destroying the vehicle. Luckily the driver was not seriously injured. The driver was examined, drug tested and alcohol tested. All test results were negative. The smell of exhaust fumes in this vehicle leads us to believe the driver may have been subjected to carbon monoxide.

- Penn Hills, PA, USA