10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 0 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Right front brake pad burnt off, rotor damaged. Upon inspection at dealer, three front brake pads were intected and operational, but thinned from normal wear and tear. The fourth, right front outside pad, was completely gone and the outside rotor sustan heavy damage. I was told by the service rep that it was normal to wear more one side than the other, however all three intact pads were very similar in wear. I was also told that Ford designed its pad to last only 15,000 to 20,000 miles and then they were suppose to burn off, without any srcatch gaurd warning. According to the rep, damage to the rotor is normal and expected. The entire situation is obsurd. I explained that because of the uneven wear of the pads, that I believe there was a problem with the brake piston. I was then informed that only shops such as sear, walmart, and others feed customers that line so they can replace the part for more money. He stated that nothing can go wrong with the piston and that it was a myth.
- San Diego, CA, USA
- Daphne, AL, USA