The contact owns a 2000 Ford Windstar. He received a recall notice for the cruise control switch. He stated that the cruise control failed prior to receiving the recall notice and the vehicle caught fire. Prior to the fire the dealer stated that they would need perform a diagnostic test. Ford confirmed that the switch should be repaired without diagnostic testing. There have been no repairs. The failure is directly related to NHTSA campaign id number 09V399000, vehicle speed control. The failure and current mileage were unknown. Updated 11/08/10 * bf according to the paperwork, the consumer was in an accident due to the power steering failing. The consumer also stated all of the components on the instrument panel failed. Updated 11/10/10

- Sebring, FL, USA

Power steering grunt or banging sound, especially when making right turns.

- Henryville, PA, USA

While driving power steering completely failed. Mechanic diagnosed that failure of the rack and pinion caused problem.

- New Brighton, MN, USA

My power steering makes a groaning noise every time I turn--this has done this 6 months after I purchased the vehicle---I have kids--this scares me that I may lose control--it sounds like it is going to snap any minute--I have read many complaints about this problem--I need help. Nlm

- Greenville, NC, USA

I was involved in a head-on accident on a freeway. The driver of the other vehicle had fallen asleep, and, therefore, had not slowed down her vehicle. The impact took the front driver's side wheel off my vehicle and we rolled part way over until the ditch stopped my vehicle. My vehicle was claimed a total loss. The airbags did not deploy. I have a photo of the vehicle after the accident and the vehicle is currently located in brandywine, md at the insurance auto auction waiting for a sale date. I contacted Ford to see if they could assist in finding out why the airbags failed to deploy. They told me that I would have to pay to have the airbags checked at a Ford dealer, that there was nothing they could do. This answer was not acceptable to me, since it would seem they should be concerned as to why the safety equipment failed. I am hoping NHTSA can assist me in finding out the reason for the failure. Thank you.

- Woodbridge, VA, USA

Vibration that started at 50 mph. Taken to dealer who said it was caused by power steering unit, and that Ford was aware of this problem, but had no remedy. The problem of the power steering failure is a very serious safety hazard.

- Rives Junction, MI, USA

Power steering failure.

- Flint, MI, USA

Vehicle experienced many problems with steering that dealer could not figure out, dealer finally installed the new line, but when the vehicle was started the pressure built-up and blew part of the power steering out damaging the rack and pinion steering.

- Morgan City, LA, USA

Power steering failure.

- Flint, MI, USA

Vehicle experienced many problems with steering that dealer could not figure out, dealer finally installed the new line, but when the vehicle was started the pressure built-up and blew part of the power steering out damaging the rack and pinion steering.

- Morgan City, LA, USA