10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 22,650 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
2009 GMC Acadia slt1 - 67,000 miles currently. Power steering failing at lower speeds. When purchasing the vehicle used with only 25,000M+- approx. 2 years ago, I questioned the dealership about the whining noise coming from the steering components and was told that this is normal for all acaidias and not a concern. Now the steering is failing at low speed turns. GMC service dept recommending: Steering gear housing $42.14 - 2 bolts $11 - 2 - bolts $7.59 - 6 - P/S fluid $23.10 and flush and bleed system, labor to replace steering gear housing $640.50 power steering pump $155.69 realign after steering gear repair $69.95 labor for pump $315 injectors and coils failing. In Dec 2011, I had to replace coils #2 & #3. I just replaced #6 injector on July 17, 2013 (= $685) and on July 24, 2013 (one week later) check engine light reappeared. GMC service dept recommending: 4 - ignition coils $373.30, 6 - spark plugs $42.25, labor for coils, and plugs $241.50............................................................ total parts $655.07 total labor $1197 tax $54.04 align $69.95 total: $1976.06 offering 40% customer portion pay $790.42 why is there no recall on defective steering components & coils/injectors? in the later 2012 models GM did change the power steering & fluid, so GM is aware that there is a problem with the design. The fuel delivery system is also defective and faulty coils/injectors could and have caused fires. GMC Acadia, Buick enclave & Chevrolet traverse vehicles up to early 2012 models share these above mentioned components are plagued by these two problems along with transmission (wave plate) problems. GM needs to take full responsibility for defective components and not offer discounted repairs.
- Weatherford, TX, USA
While at wyatt johnson dealership to buy car, salesperson, [xxx], states there is a problem with the plastic pieces attached to floor mats. States he needs to order them and bring car back in. Less than week later, check engine light comes on. They kept car for a few weeks because they state they needed to order a part that they did not have in. Finally picked up car to realize there was so many miles on it that I thought it was not the Acadia we bought, or they set it up on a dolly to let tires rotate to hike the miles. They knew we were moving soon, military, and did not have time to do something about it. Within a 100 miles the check engine light came on again. Long story short, this happened time and time again where dealership would have car for weeks with us to drive around a $5000 loaner vehicle while making payments on a $40,000 vehicle. Because we were not stationed as same state as where we bought it, no GMC dealership would take the vehicle back as a lemon. Twice we ran from the vehicle fearing for our life because it stalled, smoked, and had the smell of gas in the cabin area. No dealership at new duty station would take the car back without sever penalties, and said we would need to return it to the state we bought it in order to turn it in as a lemon, however, the vehicle was not safe to drive from Florida to Tennessee. Keep in mind the car went in and out of shop 8-10 times with them keeping the vehicle weeks at a time. We paid $680 with 0% interest rate a month for the car to sit at the dealerships. Frustrated, we told the dealerships in melbourne fl and ally financial we were too scared to drive it, nothing the repairmen did helped the gas smell or check engine light, and they could tow it off our driveway. On a car fax report, it shows a title change occurred during the time they kept it. I feel sorry for whoever bought this vehicle. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Clarksville, TN, USA
The contact owns a 2009 GMC Acadia. The contact stated that the engine power reduced message illuminated on the instrument panel as smoke and fire emitted from the exhaust pipe. The fire department was not contacted and no injuries were reported. The vehicle was towed to a dealer who diagnosed that two fuel injectors were stuck, which resulted in the fuel lines and engine to become flooded. The dealer stated that in order to repair the problem the fuel lines, catalytic converter, oil and oil filter needed to be replaced. The manufacturer was made aware of the failure who covered all costs of repairs to the failure. The vehicle was repaired. The failure mileage was 23,500 and the current mileage was 24,500.
- White House , OH, USA
- Story City, IA, USA