10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
38,800 miles

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problem #1

Jan 172015

Acadia 4WD 6-cyl

  • 38,800 miles
I opened the rear tailgate and while taking an object out of the back of the vehicle, the tailgate came crashing down on my head with great force. After physically recovering, I tested the tailgate and the issue repeated itself. I called kitahara GMC in fresno, ca and scheduled a service appointment. Kitahara replaced the parts, but I was told that it is a wear part and that because there are no recalls there is no way for them to guarantee that the issue won't happen again. I called General Motors to report the issue and they offered $100 toward an oil change and tire rotation and claimed that they do not issue recalls. I am reporting this issue to the NHTSA, because I fear that this default is extremely dangerous and could cause severe injury or even death depending on the situation at the time of malfunction.

- Fresno, CA, USA

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