10.0
really awful- Crashes / Fires:
- 1 / 2
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 22,948 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
When the car is shifted into park, the dashboard shows a warning that the car is not in park. If I leave the car like that, all the electrical stuff stays on. My husband was at a gas station, and pumping gas is not safe with the car not shutting off. Also I am concerned if the vehicle will be able to roll. My niece also has an Acadia, and 3 young sons all still in car seats, so she has to use the 3rd row seat, so getting her sons out of a vehicle is not a quick chore. If the car will not shut off and go into park and can roll, it would be a disaster if her children were still in the vehicle still strapped into their seats.
- Negaunee, MI, USA
It says to put in park when the vehicle is in park mode and the engine won't turn off
- Grovertown, IN, USA
This issue has happened to me atleast 4 times in the last 8 months. I will go to start my car and it will show 'no remote access ' then completely shut off or drain the battery. I ha w had to have my car towed 3 times and then one time after 45 minutes it just turned on. This is only a 2017 acdua ABS I have only had it a year and a half. It's had leaking heater fluid issues as well.
- Rancho Cucamonga, CA, USA
The contact owns a 2017 GMC Acadia. The contact stated that while placing the vehicle in park, an error message and warning light was displayed on the instrument panel. The contact stated that the message shift to park was displayed while attempting to start or turn off the vehicle. The contact took the vehicle to Buick GMC of Mahwah (386 NJ-17, Mahwah, NJ 07430) where the vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 64,000.
- Oradal, NJ, USA
The issue involved the car failing to recognize it is in park and will not shut off while also rolling. The issue first came up in November of 2018 and GMC replaced the shifter assembly under warranty. It has has reappeared as of October 2020 but there is no recall or other means to fix it and it presents a hazard given the car Transport our 3 year old son.
- Williamsburg, VA, USA
When the vehicle is shifted into park to turn off the engine the sensor shows it is not in park and will not let you turn the engine off.
- Elmira, NY, USA
My 2017 GMC Acadia shut off lost all power for a couple mins at a busy intersection in September 2020. All power restore after several minutes and attempts to restart. I took in to the dealership however they could not duplicate. Now on the 28th of December 2020, the vehicle lost all power again at the same busy intersection! no power at all! could not even turn my hazard lights on to warn traffic that was coming up behind me on the highway! the vehicle remained like this for 10-15 minutes! couldn't even have anyone push it off the road because we couldn't shift it to neutral either. I took it back to the dealership as GM advised and they still could not duplicate. The dealership tried but cannot make sense of why this keeps occurring randomly. I had my small children in the car this time and we are lucky we did not get rear ended! I fear that my family is not safe in this vehicle.
- Walkersville, WV, USA
Vehicle is put into park when stopped in a parking lot or in my garage but the message on the dash indicates it is not in park. This happens intermittently. The power remains on with lights not shutting off. Shifter harness was replaced in July 2020 per bulletin 19-na-206. The problem showed up again 3 months later.
- Mahtomedi, MN, USA
Gear shift would go into park but would not turn off engine, lock doors, turn off lights. Warning light read to "place in park."
- Norco, CA, USA
While driving in the rain on a highway, I experienced the blind side detection warning. The system shut itself down and no longer gave any side detection at all. After contacting GMC, they said there were no recalls on the vehicle. I saw a service bulletin online, N172097060, but they said my vehicle was not included.
- Centre, AL, USA
After shifting to park the vehicle will continuously state "shift to park" and will not allow the driver to turn the vehicle completely off or lock the doors.
- Ada, MI, USA
The 2017 GMC Acadia I own will not recognize when the vehicle is in park. It states to move to park to shut the vehicle off when the vehicle is already in park. This happens when trying to shut off the vehicle but I am unable to because of the "shift to park" warning. I have to push the stick forward and turn the car on and off several times for the message to disappear. Had this fixed by GMC but they refused to cover under powertrain warranty.
- Glenshaw, PA, USA
1 month ago received "shift to park" notices that would not allow the vehicle to be powered off. Would restart engine, move shifting lever multiple times, and eventually would allow vehicle to be powered off (electrically). Took to dealership and they replaced the shifting lever, reporting the issue was fixed. Two days ago, when parking, the engine shut off, but again received the shift to park notice, with electrical system still on. This time, took my foot off the brake and the car started rolling backwards. Could not restart engine, and shifting lever was stuck in place. Had to set the parking break and wait for a tow truck. Electrical system remained on the entire time. Fortunately this occurred in my driveway and not somewhere where I would have bee stranded.
- Princeton, NJ, USA
'steering assist reduced drive with care' warning light shows up at least once a month. The air conditioner and temperature gauge do not work when this is on. We had it checked and there was zero freon in it. Had that refilled totaling over $400 because it's a special kind that takes the 1234 hook up. Steering assist reduced drive with care warning light came on again like it does every month. Husband popped the hood to take a look and it appears freon has spewed while steering assist light is on, explaining why it was empty when we took it to be checked. The check engine light is also on now too. When powering vehicle off, a message on the screen says 'climate control not available when vehicle is powered off'. additionally we get a 'shift to park' message when we power off the vehicle. Ready to seek legal action
- Calera, AL, USA
Car will not recognize that the car is in park and will not shut off.
- Abilene, TX, USA
The vehicle does not recognize when it is in park. Sporadically vehicle will not go into park and thus can't leave vehicle. Safety concern! I understand this is a known issue.
- Georgetown, KY, USA
The vehicle, when parked, shows a warning that states"action required:shift to park" and the vehicle will not turn off. This has led to the vehicle dying in parking lots, at home, once when on vacation. The shift lever is in park, the dashboard shows that it is in park, and when the engine off button is pressed the vehicle will not turn off and asks the driver to shift the car to park, where it already is. This has been a hazard to our family and our families health as the vehicle will then die eventually because the battery runs out. It is apparent that there is a severe malfunction in the electrical/gearbox/computer system not recognizing where the shifter is at the moment. I would like to add a photo but if I were to turn the car on to take the photo the car likely will not turn off, and then die once again. This has been ongoing for approximately a month to 6 weeks. I will put the date below as approximately July 4th 2020.
- Sacramento, CA, USA
Although in park, the dash alerts the following message : 'shift to park' this alert does not allow the vehicle to be shut off fully as the radio still plays, lights remain in and the dash remains lit. Have tried to restart and shift into different gears then return to park as well as engage the emergency break. Nothing works to fix this.
- Lake Park, GA, USA
Purchased my 2017 Acadia(used) on October 2, 3019. Two days after taking delivery a message appeared saying "shift to park" while I was parked and vehicle was in park. Could not turn engine off. Left engine running while I exited the car. Eventually engine turned off. Took vehicle in to dealer. They said they repaired for which I paid. Now it's happening again.
- Olympia, WA, USA
- Rainsville, AL, USA