The contact owned a 2017 GMC Acadia. While driving with the cruise control set at 60 mph, the contact attempted to deactivate the cruise control, but was unsuccessful. The contact also attempted to deactivate the cruise control by depressing the brake pedal, but that failed as well. The contact had to steer into a concrete barrier to stop the vehicle, which caused all the air bags to deploy. The contact sustained injuries to the left shoulder, ribs, and a broken tooth, but did not seek medical attention. Police report number: 2018809633 was filed. The vehicle was towed to an unknown dealer where it was deemed a total loss. The cause of the cruise control failure was not determined. The manufacturer was made aware of the failure and case number: 8-4427699189 was opened. The failure mileage was 27,200.

- Pittsburg, PA, USA