10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 127,373 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The motor started a fire!
- Carlsbad, CA, USA
The contact owns a 2002 GMC Envoy. While driving at any speed, the engine shut off without warning. The vehicle restarted intermittently. The failure recurred multiple times. The dealer stated that the VIN was excluded from NHTSA campaign number: 04V289000 (engine and engine cooling). The manufacturer was notified. The vehicle was not repaired. The approximate failure mileage was 82,000.
- La Mesa, CA, USA
While driving the Envoy at about 45 mph, a warning light saying "reduced engine power" came on suddenly, the car dropped down to about 20 mph, and that continues to occur. I can turn off and restart the car, but the problem returns within a minute after driving it again. I started investigating what that means online, and, as with anything else on the internet, I see many opinions, guesses, and possibilities. Could be a bad sensor, bad throttle control, bad wire connections, etc. But this much appears clear: (1) it is a GM problem, and a very, very common one. (2) it is a dangerous problem. This seems pretty obvious - the car suddenly loses speed and evidently sometimes stalls out altogether. But hearing about so many other people's scary experiences just confirms this. (3) it can be difficult and expensive to diagnose and fix. When I think of these facts, coupled with GM's recent history, I immediately think "recall." This certainly appears to be an appropriate situation for a manufacturer to step in and fix the issue before more people get angry with GM, get hurt, or get killed. I called the dealer who sold the car (I am the second owner), in columbus, Ohio. I was told that I can bring it in for a diagnosis for $110. (gee, thanks - wouldn't have thought of that.) the customer rep looked up the VIN and said that the vehicle was not eligible for recall or any special policy. Therefore, I am contacting you in hope that something else can be done.
- Hilliard, OH, USA
Vehicle loses power drastically when going up any incline. Was going 65 and speed dropped to 35 going up slight grade hill.
- Barron, WI, USA
The contact owns a 2002 GMC Envoy. The contact stated that when attempting to power off the vehicle, the engine continued to be on. The contact had to remove the fuse in order to shut the vehicle off. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 170,000. The VIN was unavailable.
- South Bend, IL, USA
The contact owns a 2002 GMC Envoy. While driving at approximately 75 mph, there was a reduction in the engine power with a rapid increase of the engine rpms. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 144,280.
- Stone Mountain, GA, USA
Rough idle while in park and while shifting to second gear. Engine light flashing, oil in spark plug wells, cylinder misfire on cylinder #4. changed spark plugs & wires, this did not remedy the situation. I had the SUV for 1 month and the drive train went bad. Two months later, I got my truck back from the mechanic because parts needed to be certified by a GM engineer. I have had nothing but mechanical failures since 2010 when I bought the vehicle. Now I have at least five troubleshooting codes and now I'm being told that the cylinder head needs replaced. This shouldn't be happening and I know now that I will never buy another GMC product ever again.
- Lochbuie, CO, USA
The contact owns a 2002 GMC Envoy. The contact stated that after multiple attempts, the vehicle failed to start. The vehicle was towed to a dealer. The technician made the contact aware of recall NHTSA campaign id number: 04V289000 (engine and engine cooling). However, the vehicle was not repaired. The manufacturer was not notified of the issue. The approximate failure mileage was 1,001.
- Albuquerque , NM, USA
The contact owns a 2002 GMC Envoy. While driving approximately 30 mph, the vehicle stalled and the check engine indicator illuminated. The vehicle was able to be restarted, but the failure recurred multiple times. An independent mechanic stated that the engine failed. The vehicle was not repaired and the manufacturer was notified. The approximate failure mileage was 120,000.
- Santa Clara, CA, USA
The contact owns a 2002 GMC Envoy. While driving at an unknown speed, the vehicle stalled. The low pressure indicator illuminated on the instrument panel. The vehicle was unable to be restarted. The vehicle was taken to the dealer, but the diagnosis was unknown. The vehicle was not repaired and the manufacturer was notified. The failure mileage was 152,000.
- Mobile, AL, USA
We were again driving on interstate 5 at 60 mph when the engine just stopped. We were once again able to coast to the side of the road. This is the 2nd time our Envoy just stopped running at 60 mph. Again, the mechanics could not figure out why this happened. I happened one more time, but I do not have the date. So that makes three times our 2002 GMC Envoy suddenly quit running while at a high speed on the freeway. We are concerned this is an ignition problem like with the other GM vehicles this has happened to.
- Seattle, WA, USA
We were driving on interstate 5 at 60 mph when the engine just quit. We were able to coast to the side of the freeway. Had to have the Envoy towed to our mechanic. They could not find anything wrong with it. We now believe it was an ignition problem like with the other GMC vehicles.
- Seattle, WA, USA
Over the years I owned this vehicle, I had it serviced numerous times for engine failure. The last and final time, the dealership (ewing automotive) could not find anything wrong. However, while traveling on the highway at 60 miles an hour with a full tank of gas, I lost all power steering control and the car stopped dead. This was extremely dangerous and led me to take a minimal amount in a sale, just to get rid of this dangerous car. It is very disappointing to learn that GM was fully aware of this deadly issue.
- Dallas, TX, USA
The contact owns a 2002 GMC Envoy. The contact stated that while driving 25 mph, the low oil pressure warning light illuminated as the vehicle immediately stalled. The vehicle was restarted and operated as designed. Two weeks later the failure recurred while the contact was driving 55 mph. The vehicle was taken to an independent mechanic for diagnosis and the contact was informed that the cooling fan would need to be replaced. The manufacturer was notified of the failure. The vehicle had not been repaired. The failure and current mileage was 150,100.
- Kingsford, MI, USA
- Leland, IL, USA