10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 8,250 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
While sitting in traffic consumer's vehicle was struck in the rear, causing it to strike a another vehicle in the rear. Consumer sustained torn ligaments in the neck. Rear middle seat position seat belt holding a css became detached almost dislodging the css which was anchored at the top by a tether strap attached to the seat. The latch plate came out of the buckle. Son can not reach the buckle when seat in the css. Vehicle not totaled in the crash. Estimated speed at impact was 30 mph. Just minor damage to the rear bumper and hatch. Striking vehicle under road the Envoy. Dealer inspected buckle and could not duplicate the issue of a possible false latching.cw
- Franklin, KY, USA
We purchased a brand new 2003 GMC Envoy with a third row of seats. In the manual it indicates that there are seat belt adjusters on the back of the seats to shorten the height at which the seatbelt comes across the passenger. These adjusters are not included in our car. We noticed this issue when a child sat in the back seat (one of the reasons for purchasing a 7 passenger vehicle) and the seatbelt came across their face. We brought the car to a dealer only to be told that we were correct the adjusters were not installed (a manufacturer's default), but that there was nothing that could be done to install them at this point. We now have a brand new car that we cannot use for the purpose for which it was purchased. The car is completely covered under warranty and we strongly consider this a safety issue. I know of a couple of other owners that have the same problem. If I child (or even an adult) were to sit in those seats without adjusting the height of the seat belt it could be very dangerous.
- Manteca, CA, USA
GMC Envoy, 2003. Complaint: Rear center seat/shoulder belt locks up 100% of the time. Because of this anyone wearing it is "pinned" against the seat. That is, there is no movement allowed - you cannot lean foreward. This situation makes the back center position belt un-usable. I brought this to the attention of the dealer, (and they agree that it is un-wearable), but say that there is no fix. They also showed me that the same situation can be found on other Envoy on their lot. I frequently carry 5 people in the vehicle and I believe it's dangerious have one of the seating positons with an un-wearable seat/shoulder belt.
- Lockport, NY, USA
- Riverview, FL, USA