10.0

really awful
Crashes / Fires:
4 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
6,932 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #40

Jan 242020

Sierra 1500 8-cyl

  • 10,000 miles
The contact owns a 2019 GMC savana. The contact stated that while driving at 5 mph, several warning lights illuminated in the instrument panel. The contact attempted to depress the brake pedal which failed to operate as intended. The vehicle was taken to bert ogden Buick GMC 4216 us-281, edinburg, tx 78542 (956)205-0761 to be diagnosed which was still pending. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 10,000.

- Edinburg, TX, USA

problem #39

Jan 232020

Sierra 1500

  • 8,000 miles
Truck parked in morning, turned it on and multiple warnings came on, service trailer brake system, service ESC, brake system failure at 62mph, got warning from onstar that there is an issue with my antilock braking system, I took pictures of error but only could upload one.

- Edinburg, TX, USA

problem #38

Jan 172020

Sierra 1500

  • 8,800 miles
After starting my 2019 GMC Sierra, I received a number of warnings including: 1. service trailer brake system 2. steering assist is reduced drive with care 3. service ESC 4. brake system failure 62 mph top speed 5. check engine light as I started to drive, I realized I had a very difficult time stopping as I had to press the brake very hard. I was in a parking lot and only going 5 - 10 mph, but still had difficulty stopping. I took the vehicle to the dealership. They investigated the issue and made a software update working directly with GM, which is now a current recall. The truck has done it again as of today so the sw fix is obviously not correct.

- Saint Charles, MO, USA

problem #37

Jan 172020

Sierra 1500

  • 12,575 miles
The contact owns a 2019 GMC Sierra 1500. The contact stated while exiting a parking lot multiple warning lights illuminated including the ABS warning light, traction control warning, service engine soon warning light, and trailer brake warning light. A message was also displayed which stated do not exceed over 60 mph. The contact stated while approaching a traffic light, the brake pedal was depressed but went to the floorboard but failed to stop the vehicle. The contact called to gurley leep GM giant located at gurley leep GM giant, (574) 271-3700, and made the dealer aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was informed of failure. The failure mileage was 12,575.

- Osceola, IN, USA

problem #36

Nov 012019

Sierra 1500

  • 12,000 miles
The contact owns a 2019 GMC Sierra 1500. The contact stated that after the vehicle was restarted the vehicle experienced a brake system failure. The contact stated that the brake pedal was depressed but failed to operate to slow the vehicle as intended. The contact stated that the failure was intermittent. The vehicle was taken to town and county GMC (1040 paseo del pueblo sur taos, taos nm) who reprogrammed the brake module however, the failure persisted. The manufacturer was notified of the failure and a case was filed. The failure mileage was 12,000.

- Taos, NM, USA

problem #35

Jan 012020

Sierra 1500

  • 3,100 miles
The contact owns a 2019 GMC Sierra 1500. The contact stated that the vehicle had experienced an unintended acceleration and would surge forward. The vehicle also experienced a brake failure causing the vehicle to erroneously drive. During the failure, the messages "trailer brake failure" and "do not driver past 60 mph" had massage had displayed. The local dealer bob robinson Chevrolet (155 robinson dr. Triadelphia wv) was notified of the failure. The vehicle was not repaired. The VIN was not available. The failure mileage was 3,100.

- Follensbee, WV, USA

problem #34

Jan 102020

Sierra 1500

  • 645 miles
Purchased new, Dec 24, 2019. Current odometer 645miles. The vehicle was parked for about 15 minutes, when I returned to my truck and turned it on, multiple warning tones began to sound and the dashboard was illuminated with multiple warning lights (ABS, traction control, check engine, parking brake) and messages reading: "brake system failure 62mph top speed, " 'service trailer brake system, ' 'steering assist is reduced drive with care, ' 'service ESC.' I turned the vehicle off and on multiple times over the course of 20 minutes, exiting the vehicle, locking the doors, unlocking the doors, and starting the process from the beginning. I decided I wouldn't be driving over 62mph as I was only 2 miles from my home, so I decided to back out and drive home with full intentions of calling the dealership in the morning. When I tried to back out I realized that I had almost zero braking power, having to almost stand up on the brake pedal to stop the vehicle without giving it any gas, and turning was difficult (similar to manual steering in a vintage vehicle). I knew driving home would not be safe. I turns the vehicle off and on once more and all the warning messages and lights were no longer there. The check engine light remained on and is still on. I was able to drive home as though nothing happened, but am fearful this will happen while driving down the road, especially while my children are in the car. I have read multiple forums, this is not an isolated incident, with many others experiencing the same exact issue, sometimes while actually driving, in 2019 GMC Sierra and Chevy Silverado's. this is absolutely unacceptable and will result in injuries and deaths if GM does not resolve the issue.

- Birmingham, AL, USA

problem #33

Jan 082020

Sierra 1500

  • 5,500 miles
After starting my 2019 GMC Sierra, I received a number of warnings including: 1. service trailer brake system 2. steering assist is reduced drive with care 3. service ESC 4. brake system failure 62 mph top speed 5. check engine light as I started to drive, I realized I had a very difficult time stopping as I had to press the brake very hard. I was in a parking lot and only going 5 - 10 mph, but still had difficulty stopping. I took the vehicle to the dealership. They investigated the issue and made a software update working directly with GM. Five days after picking my vehicle up, I received a call from the dealership saying that GM does not have a permanent fix for the issue and that I may experience brake failure again. My vehicle is back at the dealer without a solution or timeframe for repair.

- Plymouth, MN, USA

problem #32

Sep 272019

Sierra 1500

  • 2,621 miles
The contact owns a 2019 GMC Sierra 1500. The contact stated that while attempting to slow or stop the vehicle, the brake pedal was firm which required added effort in slowing the vehicle. The contact also stated that the vehicle pulled to the right while being stopped. The vehicle was taken to dave sinclair Buick GMC located at 5655 S lindbergh blvd, saint louis, mo 63123, (314)272-4060 to be diagnosed and repaired. The vehicle was included in NHTSA campaign number: 19V889000 (service brakes, hydraulic, electronic stability control, service brakes). The vehicle was repaired however, after leaving the dealer and while driving at 65 mph, the brake failure warning light illuminated and the brake function became reduced. The vehicle was towed back to the dealer. The vehicle was not repaired a second time. The manufacturer was informed of the failure. The approximate failure mileage was 2,621.

- Saint Louis, MO, USA

problem #31

Jan 042020

Sierra 1500

  • 11,500 miles
I received notice that there are two recalls out for my truck: A brake system recall and a forward camera/collision recall. Had both recalls performed and immediately the forward camera collision alert, lane keep and intellibeam systems didn't work. Delaer informed me there is a problem with the update and I need a new camera. That is on order and pending. More importantly, about 2 days after the updates the truck showed alerts about the brakes, traction control and stabilitrack systems. Upon driving the truck the power/vacuum assist system failed and the brake pedal nearly went to the floor before engaging brakes; I could barely stop. Returned the truck to the dealer and was told its a common issue with the brake recall update (the truck had no such symptoms before the update). If you check out various GM vehicle owner forums you will see scores of Silverado and Sierra owners with the same two issues post-update: No collision camera and sudden loss of brakes. There is a problem - a very dangerous problem - with these updates.

- Park Ridge, IL, USA

problem #30

Jan 062020

Sierra 1500

  • miles
Dear NHTSA, I recently leased a 2019 GMC Sierra pickup truck. This truck is currently in the shop for the 6th time, and neither GM or the local dealership can seem to fix anything on this truck. Most recently, as yesterday I had my car in for the braking system. The dealership called me and said my truck was fixed. As I turned my truck on, the brake system light came on. I was told by the dealership to just drive it and it will go away. I do not feel this is a good/safe practice and GM is not helping me to get out of this unsafe truck.

- Chalfont, PA, USA

problem #29

Dec 242019

Sierra 1500

  • 5 miles
I own a 2019 GMC Sierra denali 1500 crew cab. After starting my vehicle and beginning my journey home. Sever warning indications of problems came on my dashboard system. While driving, the brake failure indicator illuminated and the vehicle would not immediately stop when depressing the brake pedal. Also, several warning indicators illuminated, including the power steering, service ESC, brake system failure 62 mph top speed, steering assist is reduced drive with care, service trailer brake system, ABS, and trailer towing warning message indicating that the vehicle would not accelerate above 62 mph. In addition, the steering wheel became extremely difficult to turn in either direction.

- Brandon, FL, USA

problem #28

Dec 242019

Sierra 1500

  • 9,500 miles
When I tried to drive my truck I received the below error messages and lights on my dash board: Steering assist reduced drive with care service trailer brake service ESC brake system failure - 62 mph top speed ABS check engine brake traction control I dropped the truck off at the GMC dealer for two days, I picked it up and it was fine. I was told it was a software update. Then 7 days later I had the same errors messages and lights on my dash board. And this time it was extremely hard to stop the truck. I needed to press down all the way to stop the truck.

- Massapequa, NY, USA

problem #27

Dec 312019

Sierra 1500

  • 21,000 miles
I have a 2019 GMC Sierra I took it in for recall services and took a road trip to Texas once I reached tax that evening I had a brake system failure going down the highway took it into the shop and had everything looked at and check they said truck was fine and the next morning on the trip back brak system failed again and both time check engine light was on for electric problem as well. Go the truck to the dealer again where it is currently at now. They will do the same thing and tell me the truck is fine or replace parts that was not the issue. I refuse to place my family life in danger by continuing to drive this truck it is a major safety hazard

- Columbia, SC, USA

problem #26

Dec 302019

Sierra 1500

  • 2,606 miles
The contact owns a 2019 GMC Sierra 1500. While driving approximately 25 mph and attempting to brake, the brake pedal traveled all the way to the floorboard. Also, the ABS, check engine, brake, and differential warning indicators illuminated. In addition, the service trailer brake system, service ESC, steering assist reduced, drive with care and brake system failure system top speed 62 mph messages appeared on the message board. The vehicle was towed to ingersoll auto of danbury (84 federal rd, danbury, ct 06810). The same dealer repaired the vehicle on December 28, 2019 per NHTSA campaign numbers: 19V814000 (seat belts) and 19V889000 (service brakes, hydraulic, electronic stability control, service brakes). The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 2,606.

- Pawling, NY, USA

problem #25

Dec 272019

Sierra 1500

  • 1,100 miles
New truck, GMC 1500 denali, 1100 miles, started vehicle with multiple warning sounds & warning lights, dash says "brake system failure 62mph top speed", service trailer brake system", steering assist is reduced drive with care" service ESC", braking was completely reduced & needed hard press on brake to try and get vehicle to stop. Very diminished braking. Vehicle was stationary in a parking lot when this happened on restart.

- Centerville, MN, USA

problem #24

Dec 212019

Sierra 1500

  • 6,676 miles
After starting my truck I got the following messages service ESC service trailer brake brake system failure - 62 mph top speed steering assist reduced drive with care thought I would just limp it home although after leaving my parking spot I realized that I had almost no brakes at a all. I re parked the truck and had it towed to the dealership which is telling me that they reset the codes but that there is a possibility of it happening again. No brakes at highway speeds would be disastrous!

- Harrisburg, SD, USA

problem #23

Dec 192019

Sierra 1500

  • 15,400 miles
Brand new truck, AT4, 15K miles, 5 months old. Was very cold today outside, was in a store and started vehicle remotely. Came outside to a running vehicle, sat in drivers seat and pressed start button. Noticed multiple warning sounds/lights, dash read "brake system failure 62mph top speed", service trailer brake system", steering assist is reduced drive with care" service ESC". the ABS, check engine, brake and traction control lights were also illuminated. I immediately called my local GMC dealer (who is 5 miles away) and read them all the messages and asked if the vehicle was safe to drive to their location. After a brief hold, the service tech stated the vehicle was safe to drive over. I attempted to drive the vehicle out onto RT6. While still in the parking lot, traveling approx 10-15mph I was barely able to stop the vehicle. It took my full power on the peddle to stop, and approximate 20-30 feet of distance before it stopped fully. I immediately called the service tech back and informed her that the vehicle was not safe to drive with 5% or so break capacity. She provided the GM number for roadside assistance. The truck was towed to their shop a short time ago and I am awaiting their feedback. On a side note, I waited in the truck as I did not want to shut it down, I wanted the service tech to see exactly what was on the screen. After about 30 mins, with me in the drivers seat with the keys, the truck shut itself off. When it restarted the messages were gone, but the check engine light remained. Luckily I took photos and video recorded this issue prior to. The loss of brakes for any issue should be treated with the uttermost care for safety of the general public. This seemly known issue will (if not already) result in injury or death if not corrected quickly.

- East Providence, RI, USA

problem #22

Dec 182019

Sierra 1500

  • 2 miles
Took my truck for a recall at the GMC dealer yesterday for both seatbelt tensioner and to update the brake system. After that earlier today after a red light I got a bunch of warning lights. The warning lights for brake system failure, service ESC, traction control off, and service trailer brake system came on. brakes all of a sudden got really weak almost crashed had to brake way earlier than I need to and drive slow. Truck was running great until I got the recall done.

- Wyoming, MI, USA

problem #21

Dec 142019

Sierra 1500

  • 13,950 miles
Brand new 2019 GMC Sierra AT4, just under 14K miles. Upon starting the truck, the following warnings came on. "brake system failure 62mph top speed", service trailer brake system", steering assist is reduced drive with care" service ESC" check engine" I turned the trick off, opened and closed my door, then restarted. Upon restart, everything was gone, no warnings. Approximately 1.5 miles later I was at highway speeds (70mph) when all the messages returned. I attempted to brake but there was no response, pedal went nearly to the floor. I only survived the incident by shifting into manual, downshifting to engine brake, and standing on the what I'm guessing was 5 or 10 percent brake pedal. Luckily there was an empty lane for me to do this in.

- Rapid City, SD, USA

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