While entering the highway from a downward slop exit ramp and towing a trailer, my truck shuddered hard and briefly locked up the rear axle. It immediately went into limp mode with a message that driving speed will be reduced. It also wouldn't shift past 5th gear. When the event took place, the OBD2 generated over 20 trouble codes. My local dealer advised I could drive it to them for repair. Upon dropping it off, they now advise it's NOT safe for driving and they have no eta on the parts to repair the issue. It's now been at the dealer for a week with no update. This is a well known issue that GM refuses to repair or provide a reasonable timeframe for repair. There are countless videos such as this one that show what happens when this takes place. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Acworth, GA, USA

Tailgate opened/unlocked while parked during rain and light snow. The tonneau cover disguised that the tailgate was open (held it up just enough so it was not visable). The tailgate fell open while driving but went unnoticed. Several large and expensive items were lost out of the back of the truck which is used as a work truck for electrical services. This has happened twice on the roads. Now the tailgate is physically checked before driving to ensure it will not fall open. The incident was mentioned to the local GM dealer but we were told our model was not part of the recall. Our next call will be to GM directly to try to remedy the problem and hopefully recoup the items lost.

- Franklin, NH, USA

On the highway, the engine suddenly stopped working. Everything turned black. While driving, the screen turned back on but the motor did not start again. I pressed the breaks and the start button to turn the engine back on, while still driving on the highway. It turned back on but then stopped again before I had time to pull to the side of the road. I did the same again and got to bring the car to the side of the highway. It started and stopped several times. I got it to run again so I exited the highway. It turned off again once I was off the highway. I got to drive it slowly to the dealer. He said it had never happened (which is untrue, I found out it is a recurring problem on the GM 6.2 liter). I had brought the car for service to the same dealership about a week prior to the incident. At that time, I told the dealer that the motor was making subtle weird noises. They serviced the car and gave it back to me stating that everything was ok and that nothing showed on their computer. When I picked up the car after the shutting off incident, I was told that their system showed prior issues but that nothing needed to be done since it was not detecting any problem at the time of pick up. About a week after I picked up my truck (after the shutting off issue was supposed to have been taken care of), I returned because I was still noticing the noise. While on a test drive with a GM mechanic, the motor suddenly started making very loud clicking and squeaking noises. He told me to stop right away. The manager at the dealership told me I would get a new motor because there was a recuring issue with the GM 6.2l. After a week, he said only some parts would be changed and that GM would not replace the whole motor. I told him I did not feel safe driving the truck and he said GM decides what to replace not me. I read online that the motor and all oil filters, ducts etc need to be replaced to avoid debris and future problems. No warning light ever went on. Terrifying experience.

- Boca Raton, FL, USA

The tailgate on my truck opened while I was driving and I was unaware until I got to my destination. I had a utility trailer attached at the time and my tailgate was damaged from the jack on the trailer. I thought maybe I didn't latch the tailgate but it has been several days since I opened it. The following day the tailgate dropped two more times in less than a mile. I see there is a service bulletin and recall on most GM models but my truck is not included. I made a service appointment at my local dealership for them to inspect. The service writer already stated that my truck has no open recalls. I feel this is a safety issue first and second my truck has body damage. I use my truck as a truck and usually have stuff in the bed. My truck is completely stock with no modifications except a GMC bed cover that I purchased at the dealership. I'm hoping for the best on Monday 2/17/25 when I take my truck in to be inspected.

- Sewell, NJ, USA

The contact owns a 2023 GMC Sierra 1500. The contact stated upon attempting to start the vehicle remotely, the lights illuminated; however, the engine failed to turn over. The contact stated that upon pressing the Push to Start button, the message "Service Braking System" and other braking system messages, and message that the "Top Speed 43 MPH" were displayed. The check engine warning light was illuminated. Additionally, the contact stated that the vehicle experienced reduced braking while driving at various speeds. The vehicle was taken to the dealer where an unknown software update was performed; however, the failure recurred. The contact stated that the failure occurred intermittently. The vehicle was taken back to the dealer, where a service representative scanned the vehicle and informed the contact that diagnostic trouble codes were retrieved; however, the dealer later informed the contact that the failure could not be replicated. The contact used a scanner to scan the vehicle and retrieved diagnostic trouble codes. The manufacturer was notified of the failure and a case was opened. The manufacturer later informed the contact that they could not assist because the dealer stated that the failure could not be replicated. The failure mileage was unknown.

- West Islip, NY, USA

I have been trying since day one of my brand new 2023 Sierra Denali pickup truck hence I spent a $100 K plus OEM accessories at the dealer ! This complaint is in reference to the safety part of the brake trailing that disconnect and lose light and brakes ! I have Spent insane times at the dealers and have complained to the GMC Executive offices with Nothing but excuses and Absolutely Zero Help from GMC Cooperate but continue to go make appointments at the dealers ! This is Safety complaint and they are not taking this seriously at all ! There is defiantly a ongoing issue with either the computer onboard or the trailer Module ! I am not a engineer but again this is a safety Issue that needs to be looked at ASAP ! I do not feel safe driving the truck !

- Port Charlotte, FL, USA

The contact owns a 2023 GMC Sierra 1500. The contact stated while driving 65 MPH with the cruise control engaged, the instrument cluster was blinking and then went black. The contact stated that the failure was intermittent but had become a recurring failure. The contact also heard a chirping sound when the instrument cluster went black. The contact had taken the vehicle to a dealer and was informed that there were no failures with the electrical system. The contact was unsure if a diagnostic test had been performed. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 56,000.

- Humboldt, TN, USA

Engine goes to limp mode multiple times 3 of which happened getting onto the highway and almost creating an accident due to the reduced acceleration mode. CODe u0656 00 popped up each time. Dealer has yet to rectify due to lack of appointments-?? making me keep the vehicle saying it-??s drivable but each time randomly goes into the reduced acceleration mode every restart. (Blasius GMC Branford CT)

- Brandford, CT, USA

Approx 17 months after purchase, tailgate release button (the lower button on the tailgate that is used to open (fully) the tailgate) stopped releasing the tailgate, however tailgate releases randomly when opening one of the truck doors. Based on the "fix" that has been subscribed for existing Chevy & GMC trucks with recalls for this same problem (although my truck isn't covered by current recalls), my mechanic has ordered a new tailgate release switch (or whatever it is called) which they are installing tomorrow.

- Quincy, MA, USA

I bought truck brand new one week later the tailgate opened while driving and hit the trailer and destroyed the tailgate. So I bought a brand New tailgate and repaired truck. Few months ago it happened again all my tools flew out into the highway almost caused a major accident and destroyed my saw and tools got thrown all over the road. Last week it opened again and destroyed the new tailgate I bought. The dealer is aware, gmc is aware and no parts to fix it or does anyone want to help me just let me drive a truck that is so unsafe. It's all over the internet this issue people are saying there tailgate opens while driving and gmc made a statement saying they are aware but not helping me. Sold me a truck for alot of money knowing it's a major dangerous defect that can cause major damage and serious injury on the road.

- Myrtle Beach, SC, USA

Pulled up to a stop sign and attempt to make a right turn as I was in the turn the steering wheel locked up in the turn which almost caused and accident. I had to get the vehicle towed to Wyatt Johnson GMC dealership in Clarksville TN. I purchased this truck in Jan 2024 from Romain Cross Pointe Auto Park in Evansville, Indiana at 7600 E Division St, Evansville, IN 47715 it had 13k miles. I'm the second owner I only put 2k miles since ownership. I was able to obtain a vehicle history report which shows this has been an on going problem among other issues DTC code U0131 Lost communication with Power steering Module shows at least 9 times that Romain GMC try to fix the problem. This is extremely dangerous to drive and the steering goes out this has been a known problem.. See attachments

- Clarksville , TN, USA

Component or system failure: headlights and interior lighting Safety risk: Complete failure of the headlight system and all interior lighting, including the dashboard during active driving. System failed during nighttime driving while in motion. Reproduced": No Inspected": No Warning lights/system messages: None present at time of failure

- Croswell, MI, USA

Vehicle had a body control module issue dealer repaired but issues never went away I did not buy the car with the tailgate opening randomly

- Charlotte , NC, USA

Truck has died going down the road at 40mph. Also have electrical issues with radio..running boards opening going down the road. No sound from radio, signals...no connections to google on star lost. Radio screen half of screen shuts off. Front crash sensors go off with noting in front of vehicle...loss of cameras no connection. Sounds like a bug zapper under truck. GM has reprogrammed truck now 3 times sent a tech from factory...replaced radio reprogrammed all computers again!! truck has been in the shop this time for over 30 days with 6200 miles on it this is the 4th time since I bought in June. Have a case representative from GM who will not help with issues just keeps putting me off. Have videos pictures of all the issues and have given to dealer and

- Pekin, IL, USA

The contact owns a 2023 GMC Sierra 1500. The contact stated while driving 25 MPH, the vehicle lost motive power and decelerated while the accelerator pedal was being depressed. The check engine warning light was illuminated. The dealer diagnosed the vehicle and determined that a software update was needed. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 7,780.

- Aurora, CO, USA

Driving home in the 2023 GMC Sierra 1500, when the error message came up to Service Power Steering. A short time later also had messages for ESC, Restraint System, and Trail Brakes error messages. Then lost all electric power assist on the power steering, and truck almost impossible to turn without extreme effort. Took to dealer and they had truck for almost 2 weeks and said they couldn't replicate the problem. Within 24 hours of getting it back I had the exact same problem, with total loss of power steering assist. Parked truck for approx an hour, and it reset and was functioning normally again. Short time later got the Service Power Steering message again, but didn't lose power steering this time before the computer evidently reset. Major safety issue because if this happens while taking a turn or something at high speeds, I'll be in a ditch or lose control into another lane. Based on research, this has been happening with GM vehicles for a while now, but GM doesn't have any recall on these models, so dealer tells me there is nothing they can do.

- Noblesville, IN, USA

--Unwanted Reduction in The Front HVAC Blower Speed and Loss of Radio, Auto AC not working as designed --driver seat vibrating as the lane departure warning activated; I had turned the seat vibrate function off on 25 June 2023. I then went into settings to turn the function off again, and the system would not allow to make the change, it stayed in vibrate function --the passenger front window will not go up automatically, had to hold the button to make the window go up all the way. I then had a message in the DIC, that said, -??Open and close passenger door-??. I did so, at the next stop, but the message stayed on the DIC and the window still would not go up automatically with the button -- when the vehicle is operated and the AC is NOT on, just the fan, and windows down, and the auto temp set at 68 degrees, when at idle, there is an obvious increase in very hot air coming from the vents and stays that way until the vehicle is back in motion. Then it seems to adjust back toward normal outside air. During all this operation the recirculation is open to outside air --auto rain sensing windshield wipers; stops at full arc and hesitates during operation --driver side review mirror does not go back to preset 1 position, when put in reverse, both mirrors tilt lower, as I have set, but when put back into drive, the driver mirror does not fully recover until I push the 1 setting --DIC message of key not in vehicle, even when the key is in vehicle and vehicle is in motion, the DIC message stays on screen saying key not in vehicle --with AC in ON position, cold air stops and very warm/hot air starts coming out for about 30-60 seconds, then cold air starts coming out again, happens during driving and stopped, at any speed --Truck WIFI does not connect automatically SOFTWARE NOT UPDATED FROM GM- OTHER SAFETY ITEMS ARE AFFECTED --Auto headlights --Auto brakes --Auto wipers --Auto systems not working as designed

- Jacksonville, AR, USA

Upon start up the HVAC fan speed reduces by self and will not increase by own in auto mode.

- Jacksonville, AR, USA

Battery - Total discharge of the battery. 2023 GMC Sierra Denali purchased in Jan 2023. In July 2023, vehicle with 3800 miles door would not open, engine turn on, etc with electrical system completely inoperable. Upon checking the battery, it had 0% charge.

- Clinton Township, MI, USA

The infotainment system loses all audio through the speakers intermittently. when this happens I also lose the Safety warning chimes as well. shutting off the vehicle for an extended period of time resets something and it resumes normal function. I have contacted GM customer service and spoke to 3 different representatives and requested an escalation to a Senior Advisor, which i was told could take up to 4 days to hear back. the vehicle has 800 miles and is 1 month old, this has occurred 4 times. it has not been looked at by the manufacturer as i am waiting for return communication. Other than no sound, everything else on the touch screen seemed to be working normal, but im no technician to determine that. i feel this is a safety concern as i travel with my 13 month old daily.

- Chandler, AZ, USA