5.6
fairly significant- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 15,980 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Excessive play in steering wheel 2 to 3" very unsafe, at all times when driving. GM is aware of problem but not doing anything about a serious safety issue. Service bulletin pit5501D. Something needs to be done.
- Burlington, WI, USA
Steering wheel has slop/play in it. Wheel has 3-4 inches of play before it catches. Can drive down road and 1 min wheel is to the left next its to right to keep truck going straight.
- Andover, MN, USA
The contact owns a 2016 GMC Sierra 3500. While passing a boat ramp hauling a boat trailer, the brakes and steering failed to function. The contact was able to maneuver the vehicle and noticed that the serpentine belt became detached. The contact was able to reconnect the serpentine belt. The vehicle was taken to legacy Buick GMC (293 E howze beach rd, slidell, la 70461, (985) 231-5256) where it was awaiting diagnostic testing. The manufacturer was notified. The failure mileage and VIN were not available.
- Slidell, LA, USA
-all started with loud pop, metal failure sound. -at a stop, with brakes applied, the power steering turns the wheel to the right. I have to pull to the left to keep the wheel centered. (not moving) this pressure issue will finally stop and the wheel will center on it's own. -steering has slop, feels loose, dead center -while at speed applying the brakes the steering wheel was torn from my hand 3 times. The power steering causes truck to change directions when braking. 99% of the time the truck turns right. The hyroboost system is turning the steering system to the right which changes the direction of the truck. -while driving the power steering assist appears to turn off and on. As if there is a power loss or too much power was applied than it returned to normal. The truck has been at the dealer 3 different times. First dealer visit the tech deemed the truck unsafe to drive. This was determined by just driving the truck from the service lane to the garage. Tech identified a GM tsb (pit5501D) to investigate the issue and contact GM. GM outlined a repair however the repairs did not resolve the issue. I was told by the dealer to take it to another dealer for a second opinion. This was after returning to the dealer for the second time and stating the steering system is now leaking and the issue still remains with some improvement. 3rd visit at the 2nd dealer: Second dealer drove the truck with me and it was difficult to control. The dealer tech was driving and I was sitting in the passenger seat. They deemed it unsafe to drive and put me in a loaner. 2nd dealer identified metal in the steering fluid and parts that contain fluid must be replace. Personal thoughts are the steering boxes are factory defective and causing them to fail over time. This then introduces metal into the hydroboost system which results in brake and steering failure.
- Manassas, VA, USA
- Brookfield, VT, USA