My family and I were driving back home from montgomery al and our GMC Terrain sle 2013 suddenly just turned off. We had to have it towed home and after our mechanic looked over the car he came to the conclusion that it was the timing chain and do to the type of engine it would have damaged values and possibly the heads and that it would be better to replace the whole engine. After doing my own research I found out that this is a known issue with the GMC Terrain 2.4L 4cly engine timing chain breaking. My family could have been in a serious accident driving down 167 to enterprise al, we could have lost our lives being rear-ended by a semi. I can't believe GM would make a vehicle with this defect and not put out a recall for the timing chain, is completely unacceptable and disrespectful to the consumer. Not only did I buy this vehicle because it was a GM product 'being a true GM fan believing in a quality product' but now losing faith in GM for making such a poor quality SUV.

- Enterprise, AL, USA

The contact owns a 2013 GMC Terrain. While the vehicle was at a fuel station, a rattling noise was heard from the engine compartment. The vehicle was driven to an independent mechanic who determined that there was a timing chain failure and recommended taking the vehicle to a dealer. The vehicle was taken to perrysburg auto mall (26875 N dixie highway, perrysburg, oh 43551) where it was diagnosed that the timing chain, piston rings, cams, and water pump failed and needed replacement. The vehicle was currently being repaired. The manufacturer was notified of the failure. The approximate failure mileage was 70,000.

- Perrysburg, OH, USA

08/17 check engine light came on, took vehicle to a mechanic, he plugged in the computer to assess the code which was P420 after assessing my Terrain he decide that there was not an issue with the converter and reset the computer, told me if the check engine light came on again to bring it back. For the past year I have noticed that I had to add 1 to 2 quarts of oil in between oil changes. I made a right turn and went to excelerate up a small incline and my dash went completely black and my vehicle shut off and started rolling backwards. I applied the break, turned the key off and attempted to restart my Terrain and it would not start. I had to have the vehicle towed home. The next day our mechanic came by our home to look over my vehicle, when the computer was plugged in numerous codes were listed. At that time our mechanic informed us that the motor needed to be replaced. I started to do research and found that this issue is known by GM. I contact GM customer service and was told that my vehicle is outside of the parameters that GM is willing to cover. After additional research found that there is a class action lawsuit for this exact issue with equinoxes and Terrains. Called the dealership where we purchased our Terrain and was referred back to GM customer service, so I called GM customer service again, the representive was very rude and again informed me that I would have to pay out of pocket to repair my vehicle or I could file a complaint with the NHTSA. I have contacted GM customer service 2 additional times as well as the dealership with no luck of a resolution and GM acknowledging that my vehicle would have been included in the "special warranty" however I am outside the 120,000 miles, per the GM representative I have to pay out of pocket to repair or replace my vehicle as they are not responsible due to my current mileage.

- Adkins, TX, USA

The engine kept losing oil but the mechanics could never find the oil leak. I was driving on the expressway when the engine went out completely and my car locked up on the eway. My car only has 102K miles. GM has a bulletin out showing that 2013 GM car engine have an over oil consumption problem. They claim that my car VIN wasn't included however that is the only reason why my engine could of locked up without an oil leak. Https://GM.oemdtc.com/1893/excessive-oil-consumption-2010-2013-Buick-Chevrolet-GMC

- Chicago, IL, USA

Extremely disappointed with my 2013 GMC Terrain. It has a 2.4 cylinder engine that consumes too much oil between oil changes. A technical service bulletin was issued by GM for the problem but they have not done a full recall yet. Vehicle was stalling due to low oil issues. Intake solenoid had to be replaced because of low oil levels. Transmission fluid leaked from trans torque converter seal, left rear wheel hub had to be replaced due to bearings going bad all with just 52K miles. The engine specifically in my vehicle is a safety hazard/concern for anyone with a family. My wife is a nanny and does not drive the vehicle aggressively. I had driven this vehicle not very many miles on a new fresh oil change and the next time I went to check my oil the dipstick had no oil on it!! I was furious because there was not a light that indicator that came on in my vehicle to tell me I had low oil or anything!! also have a problem with the loud noise of tires when going down highway.. I did like this vehicle when I first got it but ever since then I have been disappointed in what is going on..

- Kewanna, IN, USA

Stalling issues - I have an issue with my vehicle stalling - the vehicle will stall out after staring the ignition and putting it in reverse or drive. Once you give it the gas it will just shut down - loses all power. It's happened when backing out of a parking space, it's happened at a stop sign before pulling onto a roadway, it's happened leaving my driveway - I have researched an have seen that this is a common issue with this make and model and don't understand why there has not been a recall. This is putting people's life in danger, I am looking to get rear ended or knocked out of the road by a truck or something. The code is coming up as an oxygen sensor -

- Gaston, SC, USA

The contact owns a 2013 GMC Terrain. The contact stated that the service engine indicator illuminated and an abnormal noise was heard. In addition, the instrument panel shorted out due to an electrical failure, which also caused all the gauges and warning indicators not to function. The dealer (carlsbad Buick GMC Cadillac, 5334 paseo del norte, carlsbad, ca 92008, (760) 438-5311) was notified of the failures. The dealer found diagnostic failure codes P0496, P0171, and P0174, which detected pressure in the evaporative system. The dealer stated that more diagnostic testing would be needed to determine a remedy. The vehicle was also taken to Suburban Cadillac of costa mesa (2600 harbor blvd, costa mesa, ca 92626, (877) 844-8058) where an appointment for diagnostic testing was scheduled. The contact received a document that did not specifically indicate that it was a manufacturer recall. The contact called the manufacturer to determine if they sent her a campaign notice pertaining to the electrical and engine components for case number: [xxx]. the vehicle was not repaired. The failure mileage was not available.

- Vista, CA, USA

The airbag light will not go off..the biggest problem is the acceleration issues..when I give the gas to increase speed it hesitate..and sometimes the engine races for no reason..and when I put the car in drive it will not go..it gets stuck..I have to put it in park for a minute the put it back into drive then it will go.

- Jersey City, NJ, USA

Car makes terrible engine noise when starting/as it idles. This is almost always due to low oil.this car burns through oil faster than anything ive ever seen. Even with full synthetic oil I have to add at least quart every 700 miles for so. Keeping the oil level up helps obv, however this problem was going on for some time before I figured out the car was consuming oil at a super fast rate. So who knows what damage may be inside the engine at this point. It has been reported that there is an issue with the timing chain on the I4 engines and they burn oil because the timing is off. However GM's only fix thus far is to run an oil study which takes up a lot of time.this is also huge pain when dealing with any dealer, because only a GM dealer can run the test, and even if it is found that your car is burning oil they will determine it as "normal" if it's not a specific rate. There's no way full synthetic should be burning up this quickly. GM needs to do a recall for this issue but will not because once they truly fix the issue it will open up a can of worms that would cost them thousands. So instead the cost is passed on to the owner. If they do offer a fix after the oil study it's only for a piston ring kit which does not actually fix the problem of the bad timing chain. So far the only relief I have found is to turn the eco mode off. This gives a little relief to the constant filling of oil. Other than that if the car is low on oil you will feel a chugging/ jerking of the car, particularly at a stop or low idle. I love the look of GMC's however I don't think I can ever buy one again after dealing with an issue like this and having GM not recall a widely know issue.

- New Boston, NH, USA

PCV valve orifice clogged/frozen over. Caused pressure in the crankcase while driving on highway, car died at a stoplight. Removed engine oil dipstick, released pressure to get vehicle to a shop. Mechanic cleaned orifice, drilled orifice to a wider diameter, and cleaned all related engine parts. GM refuses to reimburse even though same engines with different VIN are covered under tsb 14882. Bill for service attached.

- Huntington, IN, USA

The vehicle has symptoms of #13-06-01-003H: Excessive oil consumption ' perform oil consumption test and/or install piston and piston ring kit ' (Feb 9, 2016) the test states the following: If the oil consumption test indicates that the rate of consumption is greater than 1 quart (0.946 L) of oil every 2,000 miles (3,200 km), note the oil consumption rate, the date that the ECM was reprogrammed and any repairs/diagnosis that you have performed. The last time I checked, I was down almost 2 quarts from 5 around 5000 miles this may not qualify, but is certainly not correct.

- Pocomoke City, MD, USA

The contact owns a 2013 GMC Terrain. While driving approximately 55 mph, a sound was heard from the engine compartment and the engine shut down. There were no warning indicators illuminated. The vehicle was coasted to the side of the road and towed to bees Chevrolet (2100 old us 27, St. Johns, mi, 48879, 989-224-2345) where it was diagnosed that the pvc froze and caused the rear crankshaft seal to blow. The technician recommended and replaced the engine. The manufacturer was made aware of the failure and referred the contact to NHTSA. The failure mileage was 90,000.

- St. Johns, MI, USA

My car starting sputtering yesterday morning. By lunch, I was a quart low on oil. I added a quart of oil and made it approximately 20 miles when my car started sputtering again, a dashboard light came on saying engine was slowing down and then it died. When I restarted it, the low oil light was on and it said stop engine now. I called tow truck and had it towed to thompson sales in springfield mo - the official GMC dealer. I was called today and told it was the PCV valve that froze up, causing a back up in pressure, causing the rear main seal to blow. I have been doing research on this today, only to find that apparantly there are many GMC Terrains in the 2010-2013 years that have been having the exact same problems. Why is there not a recall on this? when I research it myself, I find numerous complaints of the exact same problem. Apparantly, GMC issued a service bulletin on this exact problem, but there has been no recall. Now, I am looking at having to have a whole new engine put into a car that is only 5 years old.

- Rogersville, MO, USA

GMC bulletin 14882 special coverage adjustment ' plugged PCV orifice in intake manifold this bulletin needs to be extended on my 2013 GMC Terrain. My wife was driving home from work in -11 temps and all of a sudden her car started sputtering and making a whining noise. About a mile up the road her car dash reads " critical oil pressure" and the vehicle turns off. My wife was stuck in the freezing cold for over 40 minutes before a tow truck arrived. The vehicle had less than 58,000 miles on it. I had purchased an extended warranty when I purchased the vehicle. My mechanic found that the main seal and PCV system froze up. He mentioned that the same issue that GMC released under bulletin 14882 had happened to my vehicle. I called GM and they told me that it would not be warrantied as it was out of warranty 1 day prior, they also mentioned the bulletin did not apply to my vehicle because my VIN did not match the product recall. They recommended that I take the vehicle to a GM dealer to inspect (in which they said I would pay for the diagnostic fee). I told GM (customer care) that the vehicle would need a tow as it wont start and unsafe to run. I ended up paying for a tow to a GM dealership and they looked at the vehicle and verified that cost would be $2200 to make the repairs and verified that the issue is the same as bulletin 14882. I have opened up a case with GM customer care but have gotten nowhere with them on why my vehicle is not added to the 14882 bulletin when their mechanics are saying its the same problem. I have gotten a run around from GM customer care team and an unreturned call from management asking to further discuss the specifics on what meets the bulletin 14882 and why vehicle isn't part of the recall. The GM dealership I took my vehicle too even stated they have worked on 4-5 of the same PCV valve freeze in the last couple weeks. Someone plz help!

- Spring Grove, IL, USA

While driving home I stopped at a traffic light and noticed a knocking sound in low RPM range. I continued the remaining 1 mile home. When I got home and out of the vehicle I could smell burning oil. I looked under the vehicle and there was a puddle of oil on the ground as well as lots of oil dripping from the vehicle. After having a GM technician diagnose the issue, it was determined that the PCV value had clogged/frozen causing increased pressure in the crankcase and blowing out the rear main oil seal. This is the same problem that was stated in a service bulletin (sb-10057977-8108) that GM has out. My VIN number is not covered with this bulletin for some reason, but this is a common problem with this drivetrain. The service bulletin (sb-10057977-8108) should be expanded to cover all vehicles with the 2.4 liter 4 cylinder engine. My vehicle is just 2 months out of warranty and GM is only offering to cover 30% of the repair cost. This is a common problem and needs to be resolved.

- Lawrenceburg, TN, USA

Driving to family dinner on christmas day and vehicle stalled and died on side of road in -35 degree weather. No indication of failure, no dash warning indicators. Vehicle was moving at posted speed limit (55mph) when incident occurred. Road conditions where good...sunny day. Vehicle was towed to local GM dealership (wheeler's automotive of abbotsford, wi) and, after a diagnostic, it was confirmed that the crank shaft malfunctioned causing a connecting rod to go through the engine block...a catastrophic malfunction within the engine itself. Contacted GM customer service multiple times to get reimbursement for the repair costs (new engine) and we were told that our vehicle was out of warranty. Our warranty ended 08/30/2017 with 100,003 miles. Our vehicle currently has 102, xxx miles. Oil changes were always completed at a GM certified repair center (wheeler's of marshfield, wi). There was no indicated from a mechanic that there was a problem with the oil, and there was no dash indicators to let us know as consumers there was an issue. This is a malfunction of the GM 2.4L direct injection engine, and this needs to be investigated and recalled. Countless families depend on a safe and reliable vehicle to maintain their household. Please find attached an email with GM customer service, the information can be requested and obtained through the contact information through them. If needed we can provide a sales/repair invoice and phone records of us contacting GM customer service multiple times. Please reply asap

- Stratford, WI, USA

All the oil leaked out rear of engine, whilst parked at workplace.crankcase pressure, moisture build up, and/or sludge build up. According to bulletin pip5093A caused by cold temperature, it got down to about 17 degrees here in Texas. Mechanic says it will cost $1,800to repair. GMC dealer says it's not a recall and is not covered. Apparently, a lot of the 2.4L engines in several models have had this same problem happen. Auto has 90,000 miles on it, and I only drive about 10 miles daily. According to GM bulletins this is known to them, as it has occurred numerous times. I believe that GM needs to address this problem and reimburse the owners of these vehicles for these expensive repairs.

- Alvarado, TX, USA

The vehicle consumes oil at a rate much higher than "normal". between manufactures recommended oil change interval the vehicle will consume 40-50% of the engines oil capacity. This is determined to not be out of specification in regards to issued service bulletins for the vehicle, but is not "normal" or stated as operating as designed by the GMC operation manual/documentation. There have been other performance and reliability issues with the vehicle related to ignition and timing whereas the vehicle will not run/start/or stalls(camshaft position sensor issues). Service bulletins on the same vehicle indicated excessive wear on timing chain assemblies(which can lead to timing issues) as a result of the excessive oil consumption. Upon taking the vehicle to the dealer and undergoing multiple oil consumption tests which revealed oil usage at a rate of.4 -.5 quarts per 1,500 miles, it was determined the vehicle does not qualify for coverage under the issued service bulletin.

- Kingwood, TX, USA

There are several issues with this vehicle which makes me think this car was a lemon, unreported by original owner, or in a flood; 1st, the rear hatch struts were totally rusted out and inoperable (reinforcing my flood thought.) 2nd, the vehicles mpg is nowhere near the advertised 22/32 - I mentioned my concern several times to the service dept, the sales man, and the certified sale manager; their solution - they reset the gauge on the dashboard! 3rd, within days of my purchase, I noticed a knock under my car that sounded like an axle was going to bust through my floorboard it was knocking so hard! after numerous service repair attempts & visits back to the dealer, one visit lasting approximately 7 days, they think they've fixed the problem. Secondary fuel tank fuel pump module - (contributing to fuel consumption issue?) 4th, the windshield wipers stopped working while I was driving to work, in the fast lane, @ 6am one dark, rainy morning, during a torrential down pour almost causing a major pile up! 5th, check engine light, stumbles and misfires on acceleration, shuts off when stopped at a stop sign or traffic light. Repaired/several hundred dollars later. 6th, the continuing issues have been, but not limited to reduced engine power, rough idle, engine sputters, hesitates, poor gas mileage, & excessive oil consumption. 7th, another check engine light, now fuel-injectors need replaced (another contributor to fuel consumption issue?). after further review of the vehicle's cpo paperwork, this is not the certified vehicle being referred to on the paperwork. There are items checked off on the report that do not apply to this vehicle. I would have never overpaid for a cpo vehicle had I know their "rigorous standards" meant absolutely nothing! I have bought many cars in my life, both new and used cars and never had any of the issues I am having with this vehicle!

- Brunswick, OH, USA

The vehicle has a high oil consumption. Every 1K miles it consumes about 1qt. I have to add oil every month. I see a lot of the same complaint over the internet regarding the GMC Terrain 2010-2013 with the same problem from factory. GM released a bulletin but there is no recall. I have to pay fir a factory problem. #13-06-01-003H: Excessive oil consumption ' perform oil consumption test and/or install piston and piston ring kit ' (Feb 9, 2016) https://GM.oemdtc.com/1893/excessive-oil-consumption-2010-2013-Buick-Chevrolet-GMC

- Winter Garden, FL, USA