10.0

really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
32,249 miles

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« Read the previous 20 complaints

problem #35

Mar 162022

Terrain

  • miles
My 2015 GMS Terrain SLE-2 engine failed last week with 109000 miles, just past the warranty. I was told the engine ran out of oil yet there were no signs of leaks. This caused the timing chain to fail and lifters broke. I have it changed regularly at my original and then local dealership and have all receipts. I had to scrap the car. GM nor the dealership informed me that there were issues with oil consumption. The dealership had NO explanation as to how it ran out of oil.

- Gilford, NH, USA

problem #34

Feb 142022

Terrain

  • miles
In October 2021 I took my car to have brake pads replaced, oil and filter change, and tire rotation. The day before the appointment the engine light came on. I parked the vehicle and waited for my appointment. The mechanic there told me there was not a drop of oil registering on the dipstick.... very odd considering I had the oil changed regularly. The appointment was completed and the engine light reset. The next day the engine light came back on and the code it was giving was for a Timing Control Solenoid, so I purchased the parts and took it back to the same mechanic. Engine light off- vehicle running normally- a few months pass-another routine oil/filter change in between and the engine light comes back on. This time I take it to a dealership and again there is not a drop of oil registering on the dipstick. Now it is sitting in the dealership garage waiting on parts to arrive to replace the entire timing chain assembly. I have read many complaints in the last several months about the same issue. This should have been a recall by now. If the timing chain were to snap it could cause heavy engine damage as well as an accident if on the road at the time. GMC needs to be made aware of this situation and the heavy consumption of oil. My mileage at this time is only at 82K - this should not be happening this early on.

- Newton, NC, USA

problem #33

Jan 012022

Terrain

  • 152,000 miles
The contact owns a 2015 GMC Terrain. The contact stated that upon checking the oil reservoir, he noticed that the oil was low despite recently having an oil change performed. The contact replenished the oil; however, he began to notice that the vehicle was vibrating with the check engine warning light illuminated. The contact took the vehicle to three independent mechanics; the first two were unable to diagnose the failure; however, the third dealer diagnosed the vehicle with a defective camshaft phaser. The contact called the dealer about the failure; however, they were unable to offer any assistance. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 152,000.

- Columbus, OH, USA

problem #32

Jan 292022

Terrain

  • miles
Check engine light on took to dealer and they ran diagnostic. Timing chain is also on its way out. I am the original owner. "Water in PCV system obstruction in the secondary air system." I had this cleaned out a few years ago $500. If the PCV freezes without warning, the engine will seize. No warning for PCV, just visual inspection from tech at dealer.

- Mantua, OH, USA

problem #31

Dec 122021

Terrain

  • 113,000 miles
The contact owns a 2015 GMC Terrain. The contact stated that while reversing out of her driveway, the vehicle started making abnormal knocking sounds. The check engine warning light illuminated. The contact parked the vehicle. An independent mechanic diagnosed that the battery was severely corroded and needed to be replaced. The contact stated that the battery was replaced; however, the failure persisted. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 113,000.

- Kingston, OH, USA

problem #30

Aug 142021

Terrain

  • miles
The vehicle last ran on 8/16/21. Then I had a surgery the next day and tried to drive it on 8/17 only to find out it wouldn-??t work. Then I had emergency surgery because of an infection from first surgery. So after surgeries and recuperation I am just getting the car estimated for repair and found out need new engine. Trying to find out if any recalls or warranty (purchased from Kia after a lease was returned in August of 2018 and there isn-??t a warranty with Kia.

- West Milford, NJ, USA

problem #29

Sep 232021

Terrain 4-cyl

  • Automatic transmission
  • miles
Timing chain issues on this model similar to the 2010-2013 models that had a class action lawsuit. The timing belt is damaged due to high oil consumption. Damage to timing belt can cause person to loose control of vehicle resulting in injury or even death.

- Lexington , NC, USA

problem #28

Feb 012019

Terrain

  • 70,000 miles
The contact owns a 2015 GMC Terrain. The contact stated that her vehicle was consuming oil excessively which led to three separate engine failures. The contact also stated that the check oil light would illuminate on the instrument panel prior to the failure. An independent mechanic had replaced the engine all three times due to the oil consumption. Prior to the latest failure, the contact mentioned that while driving at various speeds, the power steering assists failed as the power steering failure warning message was displayed on the instrument panel. The independent mechanic informed her that the power steering had received too much electricity which would cause both the power steering and the wheels to lock up. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 70,000.

- Plainfield, IN, USA

problem #27

Apr 242021

Terrain

  • 107,200 miles
At roughly 106500 miles our Terrain started 'jumping' when stopped at a stop sign. We brought it in and our oils was low even though we are regular in oil changes and check it regularly. After a fresh oil change the dealer said they couldn't tell where it was coming from and to come back in 500 miles to check it again. At 107000 miles we brought it back in as asked. The oil was slightly low but they said they would call after talking to the mechanic to let us know if we should have concern. Shortly after we drove it to work with no sounds or movement issues but after when we started it back up it sounded made lots of noise. The noise was coming from the engine. We had it towed to the dealer and they said there was a good chance it was the timing chain because they had seen it on some other Terrains as well. They anticipated just needing to redo the timing chain since we hadn't been moving when it had issues again but the engine has damage as if it's been having issues for a bit and we need a new engine. From what I've gathered there seems to be an ongoing issue with the timing chains stretching/breaking and destroying the engines on this model. I'm surprised that I haven't seen a recall yet. Our bill was going to be 1500 and now we are anticipating 9000 for something that should never have happened. We are just fortunate we weren't driving when it did. Had we been notified of this ongoing issue ahead of time when we first experienced the loss of oil and the jumping we could have caught it in time to fix it.

- Kalispell, MT, USA

problem #26

Feb 252021

Terrain

  • miles
I noticed my oil L was leaking severely. I had to add oil between changes even. Ended up having both seals replaced less the 2 months ago. It is still leaking. I have to have my oil changed every 2 weeks and add 2-5 quarts between changes. Just put my 2015 Terrain back in the shop at the dealership. They informed me that there is known issues with the piston rings in previous models. Why has there not been a recall issued for this known problem? I just spent almost $3000 2 months ago and am probably looking at that much again to have the issue fixed. It's my daily driver vehicle. I live out in the county so it's a combination or highway and city driving. I do not drive crazy or hard. I routinely take care of all maintenance on the vehicle. There is no reason I should be having this issue.

- Victoria, TX, USA

problem #25

Dec 192020

Terrain

  • 81,000 miles
On December 19, 2020 I made a trip in my 2015 GMC Terrain. The temperature was 16 degrees. Upon arriving home, I noticed a large puddle of fresh oil coming from the Terrain. I contacted my local mechanic and he advised to bring it to his shop. I added two quarts of oil to the Terrain and I drove the vehicle to his garage. He said he would call me after he accessed the situation. Later that day, he called and said GM had a recall on 2012, 2013, & 2014 model Terrains with this engine but not the 2015. The problem he advised was in cold weather the condensation inthe valve cover froze, causing oil pressure to climb and exit out engine main rear seal. The same place as had happened on my Terrain. The GM recall was# 14882. I called GM and sent a lletter to them. I was assigned case I was advised to take my vehicle to burdick chevrole, cicero, NY. Upon contacting burdick Chevrolet, I was advised by a service manager that burdick does not rate other mechanics work. He also stated there was no way to remove the engine and take it apart as the correct parts were inside the engine. He stated they would not do that. I then contacted GM and advised the work was all done internal of the engine and it was not able to verify the work. I was then advised there was no way I would be reimbursed for any or all of the $1648 bill because the 2015 year was not on the recall 14882. On Wednesday, February 17, 2021 after running errands, upon returning home, I again observed a large oil puddle of oil in my driveway. I called my wife and advised her of the oil puddle. She advised she was at church, approx 4 miles away. I immediately drove there and observed more oil under the Terrain. There was no oil registering on the dip stick. I added 3 quarts of oil I drove the Terrain 3 miles to the mechanics shop again. He installed another rear engine main seal.

- Liverpool, NY, USA

problem #24

Feb 022021

Terrain

  • 112,000 miles
The contact owns a 2015 GMC Terrain. The contact stated while driving at 70 mph, the vehicle started to decelerate with no warning lights illuminated. The contact stated that he saw black smoke coming from the rear of the vehicle as he was pulling over to the side of the roadway. The vehicle was towed to an independent mechanic who diagnosed the failure as a broken part in the engine and that the engine needed to be replaced. The vehicle was not repaired. Neither the local dealer nor the manufacturer were notified of the failure. The approximate failure mileage was 112,000.

- Royal Palm Beach, FL, USA

problem #23

Jan 052021

Terrain

  • 124,079 miles
I had a brand new motor put in my car at 73547 miles and now at 124079 I am having the same issues. They told me that they won't pay for it because the 100,000 warranty is up. The new parts that I put in my car will have a warranty, but the new motor that I put in my car went under the old power train warranty. Check engine light came on while driving to dealership to get an oil change and I had it towed right away to fm dealer.

- Albia, IA, USA

problem #22

Jul 282020

Terrain

  • 38,400 miles
I have been having problems with my car sense I have owned it. From day one it started with my wheels rubbing and scrubbing when in motion.I called dealership had repairs done on it for the first 7 months.I reported the problem back then to you all. Then after 3 yrs I started to feel some hesitation when sitting or taking off.then the forth year my power steering light comes on had that fixed now my engine light keeps coming on car still having some hesitation on and off. I paid to have a diagnostic test done on it by the place that does my oil change and was told that my codes where off and they were reset but 5 days later my engine light is back on, ironically right after my five years limited warranty is over and my car only have 38,490 miles to this day and it is not yet paid for. This is ridiculous, I have spent the last 5 plus years of dealing with this new lemon and all I get is another bill add to the $528.02 a month I have to pay already. This car came highly recommended by the sales person and dealership and all I can see is that these cars are being push on hard working people that just want something reliable and its wrong. This car is frustrating and stressing me out, I cant rely on it to get me through 5 more years I thought more of the GMC product and I cant take anymore of this trying to make this bad situation better on my own. GMC needs to do something about these defective cars please.

- Jackson, MS, USA

problem #21

Dec 262019

Terrain

  • 46,000 miles
The contact owns a 2015 GMC Terrain. The contact stated while driving 45 mph, the brake pedal was depressed and the vehicle hesitated. The contact pulled over to the side of roadway. The contact opened the hood to inspect the vehicle. The contact became aware that there was no oil in the engine. The contact added the necessary amount of oil and the vehicle operated as intended. The contact stated that the failure recurred after driving for approximately 1,000 miles with the oil warning light illuminated. The vehicle was taken to bomnin Cadillac located at (1075 SE 6th ave #2, homestead, fl 33034) to be diagnosed. The contact was informed that several unstated parts needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of failure. The failure mileage was approximately 46,000.

- Homestead, FL, USA

problem #20

Feb 052019

Terrain

  • miles
The contact owns a 2015 GMC Terrain. The contact stated while driving at 20 mph, the vehicle stalled without warning. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the engine needed to be replaced due to a lack of oil in the engine. The contact stated that prior to the failure, 2 quarts of oil had been added to the engine a day earlier. The vehicle was repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was unknown.

- Canton, OH, USA

problem #19

Jan 012015

Terrain

  • 700 miles
I purchased a 2015 GMC Terrain from dealer ON12/18/2014. At approximately 700 miles, car would not start. Did nothing, no grinding, clicking just would not start. Had lights, radio, fan on heater. Call thornhill and car was towed there, they could not find the issue. Approximately 2 weeks later, another cold spell and car did the same. Was towed to thornhill and was there for several days. Would not start for them either, said they could not find the problem. Fast forward to today and car is still doing the same. When temperature gets to 10 or below, will not start.

- West Hamlin, WV, USA

problem #18

Jan 032020

Terrain

  • 73,000 miles
I have a serious problem with my car the dealership to me my coil ignition has a crack in it and the is a lot carbon build up. I just bought the car in April of 2019 & I was told by car-fax the car had a 165 point inpection done on

- Phoenix, AZ, USA

problem #17

Oct 242018

Terrain

  • miles
The manifold and the catalytic converter is cracked and emitting hazardous carbon monoxide inside the cabin of the car. For close to 2 months my husband has been driving the car like this and we have taken it to 2 mechanics and finally found the cracks. My husband has been getting sick from the carbon monoxide. It is a blessing he is still alive. According to online google searches this is a well known issue in this vehicle. The smell is strong especially when he uses the remote starter and when the car is in motion and stationary.

- Vineland, NJ, USA

problem #16

Dec 162019

Terrain

  • 60,000 miles
While pulling into a parking spot very slow the vehicle accelerated and damaged car in front there are traction marks showing the sudden acceleration. The car would not stop until the ignition was turned off. Because the cars in front were hit I placed the car in park after the ignition was turned off.

- Severance, CO, USA

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