I just bought my 2017 Terrain in November after I had trade in my 2015 Terrain with 11,000 mile because of issues with transmission that I kept taking into dealership and was told over and over again that issue couldn't be duplicated so they would fix it. Well I didn't even have my 2017 for 2 weeks and I drove 45 minutes to an appointment and when I turned key to shut car off it was stuck in the ignition, it wouldn't click into last position to release the key. This lasted over 40 minutes I tried driving around the block then parked it and again tried taking key out but it wouldn't budge, I even had my hairdresser come out and drive it and same thing happened when she tried taking key out. I finally just cancelled my appointment and drove it to the dealership as I was told they would have to replace the ignition but when I got there I was so upset that now 2nd brand new car I got from them was already giving me problems I yanked on the key and it just came out, so I knew because they didn't see key stuck that I was going to be given the run a round about them not being able to duplicate it so they couldn't fix it and that exactly what I was told the next day when the service department called me. I told them I wanted it replaced as it's under warranty and again I was told that GM doesn't replace anything under warranty. I told them just like my brand new 2015 Terrain that I had no choice but to trade in as I didn't feel safe driving in it with my kids in the car and they wouldn't fix it, they just kept putting it off because problems can't be duplicated while they have it. I told them once warranty runs out and I when it's brought in for same issue that's when they will say that there's a problem and it's going to cost me thousands to fix. If anyone else is having problems with there new 2017 GMC Terrain V6 AWD please let us know so we can hopefully get enough complaints for GM to step up and actually fix the issues with our cars while still under warranty.
I just bought my 2017 Terrain in November after I had trade in my 2015 Terrain with 11,000 mile because of issues with transmission that I kept taking into dealership and was told over and over again that issue couldn't be duplicated so they would fix it. Well I didn't even have my 2017 for 2 weeks and I drove 45 minutes to an appointment and when I turned key to shut car off it was stuck in the ignition, it wouldn't click into last position to release the key. This lasted over 40 minutes I tried driving around the block then parked it and again tried taking key out but it wouldn't budge, I even had my hairdresser come out and drive it and same thing happened when she tried taking key out. I finally just cancelled my appointment and drove it to the dealership as I was told they would have to replace the ignition but when I got there I was so upset that now 2nd brand new car I got from them was already giving me problems I yanked on the key and it just came out, so I knew because they didn't see key stuck that I was going to be given the run a round about them not being able to duplicate it so they couldn't fix it and that exactly what I was told the next day when the service department called me. I told them I wanted it replaced as it's under warranty and again I was told that GM doesn't replace anything under warranty. I told them just like my brand new 2015 Terrain that I had no choice but to trade in as I didn't feel safe driving in it with my kids in the car and they wouldn't fix it, they just kept putting it off because problems can't be duplicated while they have it. I told them once warranty runs out and I when it's brought in for same issue that's when they will say that there's a problem and it's going to cost me thousands to fix. If anyone else is having problems with there new 2017 GMC Terrain V6 AWD please let us know so we can hopefully get enough complaints for GM to step up and actually fix the issues with our cars while still under warranty.
- Anna O., Norfolk, MA, US