10.0

really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
5,560 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #12

Sep 012020

Terrain

  • 39,600 miles
My 2018 GMC Terrain has major issues that almost caused me to hit a wall on the expressway due to a brake assist issue that other owners have a issue with and GMC has done nothing to help the buyers, where can we the buyers get help with issues GMC is well aware of??

- Park Forest, IL, USA

problem #11

Oct 012019

Terrain

  • miles
Recall on the engine block heater. The dealership is unable to get the part to replace. I took in over 6 months ago and still have nothing.

- Farmington, CT, USA

problem #10

Jun 042019

Terrain

  • 9,000 miles
The new auto stop that shuts off the motor when you're at a red light doesn't work properly. Sometimes it shuts off, but most of the time it doesn't been to the dealer two times and the radio will not come on at times even though GM has performed updates on these problems. The problems still exist

- Warren, MI, USA

problem #9

Jul 032019

Terrain

  • 18,000 miles
Was leaving a parking spot. Vehicle reversed fine, put it in drive and it began to jerk and did not accelerate properly. Made it to the next aisle to park it and get out of way. Once parked, shut off vehicle. Started it. Reversed it and it would only rev up, did not reverse. Put it in drive and it jerked forward, hard and kept jerking as I pulled forward. Parked it again and turned it off. Called dealership, who called a tow service to tow it to them. Attempted to show tow guy the issue at his request, upon his arrival, put it in reverse and it revved up briefly then jerked into reverse. Had to move vehicle to clear area to get it on the tow truck so I put it in drive and it began to jerk constantly and barely accelerating as I drove and felt and sounded like it was going to shut off (but didn't) before I made it to where I could park again. Luckily I was in a parking lot and not on the road. I've had this vehicle exactly a month. Very scary.

- Bells, TN, USA

problem #8

Mar 062019

Terrain

  • 25,000 miles
While the vehicle is in drive it loses propulsion without notice. The vehicle stays in drive. The vehicles RPM increase as your foot is on the accelerator but the vehicle doesn't continue to move. The only way to regain propulsion is to completely shut the vehicle off and then start up again.

- Elizabeth, PA, USA

problem #7

Mar 212019

Terrain

  • 10,608 miles
I got a diagnostic alert: Service the enging and transmission system in your 2018 Terrain within 7 days. The code was P050F. I have a little over 10,000 miles on here.

- Johns Island, SC, USA

problem #6

Nov 082018

Terrain

  • 2,500 miles
My vehicle is stalling and stuttering while trying to accelerate. It also does the same when decelerating. The truck will jerk and stutter. Also making noise like a vacuum cleaner while this is going on. I just purchased this vehicle in September 2018 and it has been going on since November 2018

- Paterson, NJ, USA

problem #5

Jul 012018

Terrain

  • 4,000 miles
The contact owns a 2018 GMC Terrain. The contact stated that the vehicle's electrical system failed. The vents located near the instrument panel emitted a strong burning odor when the heating system or air conditioning system was activated. In addition, the front end of the vehicle exhibited a strong vibration that caused the steering wheel to vibrate. Furthermore, when the rear hatch door was closed, the rear hatch door light remained illuminated. The contact stated that the rear driver's side hub clips separated. On star performed a diagnostic and provided the contact with diagnostic case number: 109309958. The vehicle was taken to rainbow northshore Buick GMC (2925 North highway 190, covington, la 70433, (888) 494-1484) for inspection. The dealer only cleared the on start connectivity codes and informed the contact that there was a defective module. The manufacturer did not have a remedy for the failure. The vehicle was not repaired. The manufacturer was contacted. The approximate failure mileage was 4,000.

- Mandeville, LA, USA

problem #4

Nov 222018

Terrain

  • 752 miles
Driving on a downslope heading North on 65 going into Tennessee from Alabama I experienced a loss of power system lights went off along with gauges going off and on. At which time stabiatrak and transmission lights came on saying to pull over immediately.we did so called GM onstar where they told us we would experience a loss in power but could travel onward. We chose to get towed, however due to the holiday we had difficulties getting a tow and were forced to drive home 90 miles away. The problem did not present itself again on the drive home. We took it to a GMC dealer in vestavia hills they pulled off the codes but had no reason for the issue nor were they able to get service bulletins from GM on the issue. I documented the findings went home and a later on 11/23/18 the problem occurred at about 130 miles from the first incident. This time it happened going up a hill and giving the car gas did nothing to get me up the very small grade. I had to put it in reverse and get a running start at the hill in order to make it home. I called GM again and requested a tow to a second dealer in trussville, al they were unable to even see it until Monday 11/26/18. I am very fearful that if we have to drive it again that I may not be as lucky.

- Birmingham, AL, USA

problem #3

Sep 062018

Terrain

  • 500 miles
The auto stop feature is a safety hazard. On several occasions when foot is taken off brake it is slow to merge into traffic, and being in South Louisiana even with ac on hi it still shuts down at times.

- Carriere, MS, USA

problem #2

Jun 012018

Terrain

  • 2,500 miles
First issue with the vehicle was a separation of the dash near and around the passenger side airbag. Unknown at this time if the airbag has been compromised. I won't know until the vehicle would be involved in an accident. The second issue involves the vehicle while in park. I am able to push the vehicle and it will actually move forward. There is also a very hard shift while the vehicle is in motion. This occurs usually between 2K and 3 K rpms. The vehicle will actually jerk as it is trying to shift.

- Papillion, NE, USA

problem #1

Mar 272018

Terrain

  • 460 miles
Purchased a brand new GMC Terrain. 12 days and 460 miles later the service engine soon light came on. Took it to dealership for a P050F. This is code for a leak in the booster. They did not repair anything, just checked for leak and reset engine light. As I read more, the problem affects the brakes ability to function properly increasing danger to driver. There is also defective stop/idle on the engine that no longer works. I was just driving down the road in town when it popped on. GM and young's have refused to refund this defective vehicle.

- Corunna, MI, USA